3CX Academy: Get Certified!

The 3CX Certification Program is free and open to all. Are you a VoIP engineer, IT professional, a 3CX user or a student? 3CX Certifications will provide you with the tools and knowledge required to understand VoIP technology and the 3CX Phone System better allowing you to deploy, manage and support 3CX VoIP PBX systems.

The program has two certification levels: Basic and Advanced. Upon passing the 3CX Basic or Advanced certification tests, you’ll be awarded a certificate and the equivalent badge. Promote your 3CX Certifications on your website, email signature, and social media; set yourself apart from your competition!

3CX Partner Certification Benefits!

By investing time into our IP telephony certification, Partners can:

  • Increase sales by reducing the resources and time needed for deployments.
  • Improve customer satisfaction by being able to provide support effectively for a range of issues.
  • Learn how to deploy and maintain large and more complex installations.

3CX Partner certification benefits include:

3CX Certifications of Completion

*Subject to the terms and conditions of the 3CX Partner program and 3CX Support procedures.

Your 3CX Certification Starts Here!

Get started with your 3CX VoIP certification training today! The courses consist of self-study documents as well as online training.

Make sure you’ve studied all the learning materials for each chapter in order to be able to follow the 3CX Technical webinars for live demos and Q&A!

Each training takes up to 4 hours to be completed and is separated into 2 days.

Exclusively for 3CX Partners! We offer free on-location training courses for hands-on experience with the experts!

Basic Certification
  1. Hosted by 3CX or 3CX SMB
  2. Setup Your Team
  3. SIP Trunks
  4. IP Phone Provisioning & Apps
  5. Call Handling
  6. Messaging
3CX Advanced Certification Badge
  1. 3CX On-premise & Self-Hosting
  2. Firewall Configuration
  3. Backup & Restore
  4. Bridges
  5. Basic Troubleshooting
  6. Security & Anti-fraud

Taking the 3CX Certification Test

Have you finished your training and feel confident?! Then it’s time to take your certification test; What you need to know!

  1. To take your certification log in to the 3CX Portal.
  2. Each test consists of 30 multiple-choice questions. To pass you must answer at least 25 questions correctly.
  3. The time limit is 60 minutes.
  4. Each test can be taken once; after 30 days a re-sit will be permitted.
  5. 3CX Partners can certify additional staff by creating user accounts from within their Partner Portal.