3CX Advanced Training: 4.1 Call Queues
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3CX Advanced Training: 4.1 Call Queues (v14 SP3)

Course 4.1 – Call Queues

In this course we will discuss:

  • The configuration of a Call Queue.
  • We will see how the agents interact with the call queue.
  • How the calls are treated and what information is presented to us for the queues in the expanded presence screen and the reports.


 

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