3CX Advanced Training: 4.1 Call Queues (v14 SP3) Course 4.1 – Call Queues In this course we will discuss: The configuration of a Call Queue. We will see how the agents interact with the call queue. How the calls are treated and what information is presented to us for the queues in the expanded presence screen and the reports. Upcoming webinars on this topic :There are no scheduled upcoming webinars on this topic at the moment. You can view the list of upcoming webinars here.