Get Your 3CX Certified Engineer Certification – Basic 3CX Training

certified_engineer_smallWelcome to the Basic 3CX Online Training Course outline! The course consists of a series of video tutorials and documentation which will take you through basic 3CX Phone System concepts such as installing 3CX Phone System, phone provisioning and prepares you for the 3CX Certified Engineer certification.


In order to prepare for the 3CX Certified Engineer Certification you should first read the following documentation:

All the documentation should be be read and practised on a test installation before attempting to get certified.

Course 1: Introduction and Installation

1.1 Introduction to 3CX Phone System
1.2 Installing 3CX Phone System
1.3 Upgrading or Re-installing

Course 2: Phones & Extensions

2.0 Deploying 3CXPhone
2.1 Configuring IP Phones
2.2 Configuring Extentions
2.3 Configuring Forwarding Rules

Course 3: VoIP Providers, PSTN Gateways & Routing Rules

3.1 Configuring VoIP Providers / SIP Trunks
3.2 Configuring PSTN Gateways
3.3 Configuring Inbound Routing
3.4 Configuring Outbound Routing

Course 4: NAT and Port Forwarding

4.1 NAT and Port Forwarding

Course 5: Basic Troubleshooting

5.0 Basic Troubleshooting

Course 6: 3CX Webmeeting

6.0 3CX Webmeeting

Taking the 3CX Certification Test

After you have watched the videos and read the documentation, login to your 3CX ERP account and  take the 3CX Certification test. You can only take each certification test once. A re-sit is permitted after 31 days. If you would like to re-take the test, please send an email to