3CX CRM Integration overview
3CX Assistant includes a CRM Integration module to allow it to integrate with Microsoft Outlook or Salesforce.com When a call arrives to your extension, you will be notified about it with a …
3CX Product Releases
Technical tips to run your VoIP PBX more efficiently
Technical training videos about VoIP, SIP and 3CX
3CX Trainings and Webinars around the world
3CX Documentation how to and FAQ
Docs & FAQ »
How can I localize/translate 3CX PhoneSystem
The 3CX Phone System is designed to be multi-lingual. Each text element in the 3CX Management Console is stored in a file and referenced from this file.By creating a localized copy of this file, it is possible to easily translate the interface and allow users to select the preferred language option.
You may then be able to choose the language from the 3CX Management Console Login page.
Location of Language Files in an installed system
An installation of 3CX Phone System will have default language files.
These will be located in the following location:
Windows XP / 2003: C:\Documents and Settings\All Users\Application Data\3CX\Data\Http\includes
Windows Vista / 2008 / 7: C:\ProgramData\3CX\Data\Http\includes
This folder will include a file named “ManagementLanguages.xml”, which will in turn list the languages which the system will make available to the user. The individual language files will be named “strings_en.ini”, “strings_de.ini”, and so on, with the last 2 characters of the filename before the extension representing the country’s language example en=English and de=Deutsch (German)
Read the full story »
Location of Prompt Sets
All prompt sets are located within this folder:
Windows XP / 2003:
C:\Documents and Settings\All Users\Application Data\3CX\Ivr\Prompts\Sets
Windows Vista / 2008 / 7 / 2008:
C:\ProgramData\3CX\Data\Ivr\Prompts\Sets
Each prompt set has a separate subdirectory. So for example, the …
3CX Phone System can output call data records per call. These call data records can be configured to a format of your choice and thus its relatively easy to integrate with external billing software.
Adjusting Billing …
3CX Assistant allows you to quickly launch calls by double clicking on an extension or a missed call. It also integrates with Outlook to allow you to quickly dial a number in your contact …
Introduction
DTMF (dual tone multi frequency) is the signal to the phone company that you generate when you press an ordinary telephone’s touch keys. In the United States, it’s known as a “Touchtone” phone. DTMF has …
Helping our Partners build their business and revenue
3CX Asia/Pacific recently hosted a partner training day at Microsoft Australia headquarters in Sydney Australia. Partners were free to come to this whole day event and all parts …
Introduction
This chapter gives you an overview of how a call is established within 3CX and how you can trace through these steps by reading the server activity log. The Server activity log can be accessed …
When using a virtualized operating system and 3CX Phone System, you may experience Stuttering voice quality if you have not configured your virtual environment correctly. This article explains how pm timers on the machine may …
3CX is now providing additional free training Webcasts on more advanced topics, and the next one is scheduled for Thursday 25 March 2010 at 1500hrs (GMT+1).
This will be presented via Microsoft Live …
3CX Phone System can be installed on most versions of Windows. Below is a complete list of supported and unsupported operating systems. Note: Unsupported does not necessarily mean that 3CX will not work, however …
The 3CX Phone System IVR service is based on VXML and therefore integrates with the web server that you have chosen to use with 3CX. If there are problems with the web server integration, the …
This article helps you recover from Backup and Restore Errors including some tips to make this operation quick and seamless. When a new major version is released, it is recommended to install the latest version. …
This guide describes the different caller ID formats and how to alter /rewrite the caller ID before it gets sent to the Telecoms provider when using beroFix VoIP Gateway cards.
In this document we will use …
This article explains the main fields included in a SIP INVITE, which is sent to set-up a VoIP call. A SIP INVITE message contains typically between 4 and 6 header entries with contact information inside …
With a Beronet Card, and proper configuration, you are able to choose the exact line/port on which you want to dial out. This feature is requested for lines that have different MSN/DID/DDI numbers. In addition …
All SIP Phone calls consist of 2 channels:
Messaging – SIP
Media – RTP
Messaging is carried using UDP or TCP (normally UDP) SIP packets – It is used for device registration, call setup/teardown, on-hold notification, call …
Docs & FAQ »
How can I localize/translate 3CX PhoneSystem
The 3CX Phone System is designed to be multi-lingual. Each text element in the 3CX Management Console is stored in a file and referenced from this file.
By creating a localized copy of this file, it …
Events »
3CX Partner training day, Sydney Australia
Helping our Partners build their business and revenue
3CX Asia/Pacific recently hosted a partner training day at Microsoft Australia headquarters in Sydney Australia. Partners were free to come to this whole day event and all parts …
News »
Spitfire and 3CX offer channel complete SIP solution
London, UK – February 17, 2010 - Spitfire, the leading Internet Telephony Service Provider, has completed full Interoperability testing with 3CX and agreed to promote 3CX to Spitfire’s 200 strong partner channel. Spitfire has become …
Releases »
3CX Assistant for Microsoft Terminal Services 8.11138
After high demand from 3CX administrators worldwide, we have finalized a version of the 3CX Assistant that is specifically designed for Windows Server OS with Terminal service roles enabled. This installation package is available for …
VoIP How To »
Introduction to DTMF & SIP & RFC 2833
Introduction
DTMF (dual tone multi frequency) is the signal to the phone company that you generate when you press an ordinary telephone’s touch keys. In the United States, it’s known as a “Touchtone” phone. DTMF has …
