When running a call center, agent productivity and customer satisfaction are top priorities. And what better way to monitor these than from within your PBX with call reports? With the release of 3CX V15.5 SP1 we have added 4 new call reports which will give managers and supervisors the data they need in order to boost productivity and ensure customer satisfaction. These are the [...]
With V15, we have made it possible to link customers (existing and potential) to your reseller account so as to make ordering renewals and upgrades easy. Further benefits are: Partner points are automatically assigned to your account. Get free support for those linked customers (in future, support will be linked to licence keys). Check the status of your customer installations [...]
3CX distributor, 888VoIP, has organized a two-day training event for U.S. Partners – taking placing in Chandler, Arizona on October 25th & 26th. This is the opportune time for West Coast partners to become trained and certified. This certification event is open and free to all 3CX partners and will prepare you to take the 3CX Academy Certification exams, which will be admin [...]
LONDON, UK, 20 SEPTEMBER 2017 - 3CX, developer of the next-generation software-based Unified Communications system, announces that South African Holding Company, Rift Valley Services, has completed the successful deployment of 3CX's popular VoIP UC solution throughout its locations in the region. Rift Valley was formally established in 2012 after having several of its individua [...]
We're pleased to announce that, in addition to the several training events that have been scheduled around the globe, UK distributor EFL has organized two workshops to take place this September and October in Newbury and Manchester. The training sessions are set to take place on Friday 29th September at the Donnington Valley Hotel & Spa in Newbury and on Wednesday 4th Octob [...]
Without further ado, we're excited to announce that the final Call Flow Designer is ready for download! Following the RC a few months ago, we’re presenting the final release of this powerful tool. Throughout these past few months we have eagerly been listening to your feedback and as a result, we’re including some new components to make it even easier to perform common tasks: N [...]
With the release of v15.5 the website, documentation and resources have undergone numerous updates. We’ve received excellent feedback and we’re now pleased to inform you that the 3CX Academy Basic and Advanced training videos have been updated to reflect the new features of our latest version! As you already know, the 3CX Certification Course was updated and restructured to pro [...]
Our Middle Eastern partners need not worry; we've organized a two day training event for you in Dubai, scheduled to take place this October. The basic and advanced training workshops have been scheduled for Monday 16th and Tuesday 17th October at the Fraser Suites Dubai. The training events are open to all partners, new and active, and as always are completely free to attend. W [...]
Of course we didn't forget about our U.S. partners! Scheduled to take place this October in Tampa, Florida are four more training events to be hosted at the 3CX U.S. headquarters. The two basic and two advanced training sessions are set to take place on Thursday 12th, Friday 13th, Monday 16th and Tuesday 17th October at the Meridian Two Training Room. We encourage all partners [...]
We know, we're spoiling you with all of our training events and we're not about to stop anytime soon! We have organized four advanced training days set to take place this October in London and Manchester. The four advanced workshops will be held on Monday 2nd and Tuesday 3rd October in London at the Hotel Mercure Heathrow and on Thursday 5th and Friday 6th October in Manchester [...]