March 14, 2010 – 11:06 pm | 4 Comments

3CX is now providing additional free training Webcasts on more advanced topics, and the next one is scheduled for Thursday 25 March 2010 at 1500hrs (GMT+1).
This will be presented via Microsoft Live …

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Articles by Nick Galea

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Creating a Hyper V instance for 3CX in Windows 2008
March 17, 2010 – 8:23 pm | One Comment
Creating a Hyper V instance for 3CX in Windows 2008

Virtualization is becoming increasingly popular and 3CX fully supports this technology. 3CX itself runs its PBX on Hyper-V, however we also test our PBX on VMware. This guide explains how to configure a virtual instance …

Customizing CDR (Call Data Records) output
March 15, 2010 – 9:52 pm | 9 Comments
Customizing CDR (Call Data Records) output

3CX Phone System can output call data records per call. These call data records can be configured to a format of your choice and thus its relatively easy to integrate with external billing software.
Adjusting Billing …

Introduction to DTMF & SIP & RFC 2833
March 12, 2010 – 2:45 pm | No Comment

Introduction
DTMF (dual tone multi frequency) is the signal to the phone company that you generate when you press an ordinary telephone’s touch keys. In the United States, it’s known as a “Touchtone” phone. DTMF has …

Jittery IVR when using HyperV or Vmware
March 11, 2010 – 3:42 pm | No Comment
Jittery IVR when using HyperV or Vmware

When using a virtualized operating system and 3CX Phone System, you may experience Stuttering voice quality if you have not configured your virtual environment correctly. This article explains how pm timers on the machine may …

Troubleshooting IVR Errors with IIS installs
March 9, 2010 – 4:09 pm | No Comment
Troubleshooting IVR Errors with IIS installs

The 3CX Phone System IVR service is based on VXML and therefore integrates with the web server that you have chosen to use with 3CX. If there are problems with the web server integration, the …

3CXBackup Restore Troubleshooting
March 9, 2010 – 2:56 pm | One Comment

This article helps you recover from Backup and Restore Errors including some tips to make this operation quick and seamless. When a new major version is released, it is recommended to install the latest version. …

ISDN Outbound caller ID and how to reformat it on a BeroFix
March 8, 2010 – 8:10 pm | No Comment
ISDN Outbound caller ID and how to reformat it on a BeroFix

This guide describes the different caller ID formats and how to alter /rewrite the caller ID before it gets sent to the Telecoms provider when using beroFix VoIP Gateway cards.
In this document we will use …

The main SIP INVITE Header Fields explained
March 8, 2010 – 4:15 pm | No Comment
The main SIP INVITE Header Fields explained

This article explains the main fields included in a SIP INVITE, which is sent to set-up a VoIP call. A SIP INVITE message contains typically between 4 and 6 header entries with contact information inside …

New 3CX Assistant version 8.11114 with improved TAPI support
February 23, 2010 – 4:40 pm | One Comment
New 3CX Assistant version 8.11114 with improved TAPI support

New 3CX Assistant version 8.11105 with improved TAPI driver support

3CX appoints Electronic Frontier as UK distributor
February 16, 2010 – 2:51 pm | Comments Off
3CX appoints Electronic Frontier as UK distributor

3CX, the leading IP PBX software manufacturer, partners with EFL to help expand it’s UK channel business

3CX Application Exchange – 3rd Party application solutions page
February 15, 2010 – 5:50 pm | 8 Comments
3CX Application Exchange – 3rd Party application solutions page

3CX Application Exchange – 3rd Party application solution page

VIDEO: Provisioning Cisco SPA500 Series Phones with 3CX
February 12, 2010 – 2:17 pm | One Comment

Provisioning Cisco Linksys SPA 501,502, 504, 508 and 525 phones IP Phones with 3CX Phone System

3rd party supported VoIP Providers
February 9, 2010 – 6:41 pm | Comments Off

Although we recommend the use of supported VoIP Providers, in some cases it may be necessary to use an unsupported VoIP Provider.
3rd Party Supported VoIP Providers
3rd Party supported VoIP providers have been tested by the …

New 3CX Phone System build 8.0.10824 with Update functionality
February 4, 2010 – 7:04 pm | 9 Comments
New 3CX Phone System build 8.0.10824 with Update functionality

New 3CX Phone System build 8.0.10824 with Update functionality

3CX and Beronet announce strategic partnership to provide complete IP PBX solution
February 2, 2010 – 4:43 pm | One Comment
3CX and Beronet announce strategic partnership to provide complete IP PBX solution

3CX and Beronet announce strategic partnership to provide complete IP PBX solution