Author Archives: Nick Galea

About Nick Galea

Some bio info

Introduction to DTMF & SIP & RFC 2833

March 12, 2010 - 02:45pm

Introduction DTMF (dual tone multi frequency) is the signal to the phone company that you generate when you press an ordinary telephone’s touch keys. In the United States, it’s known as a “Touchtone” phone. DTMF has generally replaced loop disconnect … [+]

Jittery IVR when using HyperV or Vmware

Jittery IVR when using HyperV or Vmware

March 11, 2010 - 03:42pm

When using a virtualized operating system and 3CX Phone System, you may experience Stuttering voice quality if you have not configured your virtual environment correctly. This article explains how pm timers on the machine may affect hyper v or vmware … [+]

Troubleshooting IVR Errors with IIS installs

Troubleshooting IVR Errors with IIS installs

March 09, 2010 - 04:09pm

The 3CX Phone System IVR service is based on VXML and therefore integrates with the web server that you have chosen to use with 3CX. If there are problems with the web server integration, the IVR service may return the … [+]

3CXBackup Restore Troubleshooting

March 09, 2010 - 02:56pm

This article helps you recover from Backup and Restore Errors including some tips to make this operation quick and seamless. When a new major version is released, it is recommended to install the latest version.  Here is a procedure to … [+]

ISDN Outbound caller ID and how to reformat it on a BeroFix

ISDN Outbound caller ID and how to reformat it on a BeroFix

March 08, 2010 - 08:10pm

This guide describes the different caller ID formats and how to alter /rewrite the caller ID before it gets sent to the Telecoms provider when using beroFix VoIP Gateway cards. In this document we will use a German number (National … [+]

The main SIP INVITE Header Fields explained

The main SIP INVITE Header Fields explained

March 08, 2010 - 04:15pm

This article explains the main fields included in a SIP INVITE, which is sent to set-up a VoIP call. A SIP INVITE message contains typically between 4 and 6 header entries with contact information inside them. Different devices or providers … [+]

New 3CX Assistant version 8.11114 with improved TAPI support

February 23, 2010 - 04:40pm

New 3CX Assistant version 8.11105 with improved TAPI driver support Continue reading → … [+]

3CX appoints Electronic Frontier as UK distributor

3CX appoints Electronic Frontier as UK distributor

February 16, 2010 - 02:51pm

3CX, the leading IP PBX software manufacturer, partners with EFL to help expand it’s UK channel business Continue reading → … [+]

3CX Application Exchange – 3rd Party application solutions page

February 15, 2010 - 05:50pm

3CX Application Exchange – 3rd Party application solution page Continue reading → … [+]

VIDEO: Provisioning Cisco SPA500 Series Phones with 3CX

February 12, 2010 - 02:17pm

Provisioning Cisco Linksys SPA 501,502, 504, 508 and 525 phones IP Phones with 3CX Phone System Continue reading → … [+]