March 1, 2010 – 10:35 pm | Comments Off

3CX CRM Integration overview
3CX Assistant includes a CRM Integration module to allow it to integrate with Microsoft Outlook or Salesforce.com When a call arrives to your extension, you will be notified about it with a …

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Articles by Elizabeth Pappas

3CX Partner training day, Sydney Australia
March 12, 2010 – 2:10 pm | No Comment
3CX Partner training day, Sydney Australia

Helping our Partners build their business and revenue
3CX Asia/Pacific recently hosted a partner training day at Microsoft Australia headquarters in Sydney Australia. Partners were free to come to this whole day event and all parts …

Analyzing a successful call setup between extensions within 3CX
March 11, 2010 – 9:12 pm | No Comment
Analyzing a successful call setup between extensions within 3CX

Introduction
This chapter gives you an overview of how a call is established within 3CX and how you can trace through these steps by reading the server activity log. The Server activity log can be accessed …

SIP messages explained
March 5, 2010 – 4:17 pm | One Comment

All SIP Phone calls consist of 2 channels:

Messaging – SIP
Media – RTP

Messaging is carried using UDP or TCP (normally UDP) SIP packets – It is used for device registration, call setup/teardown, on-hold notification, call …

How do I configure Tonesets for my Country on a Grandstream GXW-4104 / GXW-4108?
March 3, 2010 – 6:58 pm | One Comment
How do I configure Tonesets for my Country on a Grandstream GXW-4104 / GXW-4108?

NOTE: This device has been tested for Fax Calls and Voice Calls using firmware 1.2.1.5. Grandstream firmware versions are typically available from: http://www.grandstream.com/firmware.html.
Depending on your geographic location and telecommunications provider, it may be necessary to …

Why choose 3CX Phone System?
February 20, 2010 – 3:17 pm | Comments Off

This 10 minute presentation explains the unique selling points of 3CX – what makes our system different and what its key features are.

Spitfire and 3CX offer channel complete SIP solution
February 17, 2010 – 2:45 pm | Comments Off
Spitfire and 3CX offer channel complete SIP solution

London, UK – February  17, 2010 -  Spitfire, the leading Internet Telephony Service Provider, has completed full Interoperability testing with 3CX and agreed to promote 3CX to Spitfire’s 200 strong partner channel. Spitfire has become …

Configuring a CISCO SPA phone to use Active Directory as a phonebook
February 11, 2010 – 4:49 pm | Comments Off
Configuring a CISCO SPA phone to use Active Directory as a phonebook

Cisco SPA Phones have the ability to look up for phone numbers and contacts in an Active Directory/LDAP. For this a template needs to be created and  the Cisco Phones need to be re-provisioned with …

Analyzing registration
February 10, 2010 – 6:45 pm | Comments Off
Analyzing registration

Introduction
This article describes how an extension or a gateway line registers itself with the PBX Server to make itself available for making and receiving calls, and how the PBX Server will register itself with a …

Avanzada 7 to distribute 3CX products in Spain and Portugal
February 10, 2010 – 6:21 pm | Comments Off
Avanzada 7 to distribute 3CX products in Spain and Portugal

3CX partners with Avanzada 7 to bring windows based PBX to Iberia

London, UK, February 09, 2010. 3CX (www.3cx.com), the international developer of the award-winning 3CX Phone System for Windows has announced a distribution agreement with …

3CX VAD Video Tutorials: Creating a sample application Part 1 of 2
February 8, 2010 – 8:46 pm | Comments Off

This YouTube video will explain step by step how to create a sample application. This first part shows how to design the main flow, while the second part shows how to design the error handler …