Articles by Kevin Attard Compagno
Connecting an External Extension to 3CX PhoneSystem is often requested, and can be extremely useful for linking small remote offices and home workers. Here we get a shot at using other phones as External Extensions.
Using …
If you want to block calls from “anonymous” callers, you can leverage the “CallerID Blacklist” feature. From the 3CX Management Console:
Go to Settings -> Blacklist
Click on the “Add” button
IMPORTANT: This guide is NOT a supported device. This guide is intended as a guideline only, and will NOT be updated.
This test was performed using Firmware Version 01.00.04f04 and Bootware Version 00.91. These steps may …
Skills Covered by this Module
Configuring a phone as an External Extension
Configuring a Grandstream GXP2110 as an External Extension
Relevant Course Materials
Configuring External Extensions with 3CX Phone System
Analyzing a Successful Call Setup
IMPORTANT: This device has been tested for Inbound and Outbound Fax with the following firmware version: Program – 1.0.3.10; Bootloader – 1.0.0.7; Core – 1.0.0.54; Base – 1.0.0.97
Note: This functionality is intended for use with …
This guide has been tested for RelayFax 7.0.
Be aware that previous versions CANNOT work with 3CX PhoneSystem. Note also that more recent versions may have different interface formats and functionality.
It is not possible to use Grandstream 4004/4008/4024 as an ATA for a fax machine and send faxes through a VoIP provider, unless the VoIP Provider includes support for delivering T38 traffic to the Public …
If you need a simple, SIP-based door phone, the Robin Compact SIP C01040 and C01041 provide a simple and inexpensive solution. This document will explain the steps necessary to set up, configure, and test one …
In certain situations we need to install an analog telephone. If you also need MWI (Message-Waiting Indicator) functionality, you may encounter compatibility issues. But with the right equipment, this can be easily accomplished.
Note 1: These devices have been tested for Fax and Voice using firmware ‘Smartware 5.4 Build Series 2009-11-18‘ versions available from http://upgrades.patton.com/submodelselect.asp?model=SmartNode
If you have enabled Exchange integration inside 3CX PhoneSystem, with Outlook 2007/2010 as an Email client you can take advantage of the “Play On Phone” feature. For details about enabling 3CX PhoneSystem and Exchange Server …
3CX PhoneSystem includes functionality to easily set the Time Zone and DST (Daylight Savings Time) parameters on phones via provisioning. 3CX PhoneSystem is delivered preconfigured with default values for US Eastern Time. You can manage Time …
Sometimes a user may wish to have a professionally-created greeting message for his VoiceMailBox, rather than create it from his phone handset or headset.
Using the recommended Firmware version is one of the keys for successful interoperability with 3CX PhoneSystem. From time to time, 3CX will release updates to the configuration guides that often include additional functionality that takes …
After the success of the 3CXPhone for Windows and Andriod, we proudly present the 3CXPhone for iPhone, iPod and iPad.
The preview/beta was limited to a MAXIMUM of 50 users, and all available places have been …
Many users are battling with Sonicwall devices, and even though 3CX cannot provide support for this, we have the following notes to hopefully help you with your configuration.
The 3CX Voice Application Designer (VAD) is a powerful tool for creating voice applications quickly and easily, without needing to have great programming or telephony skills.
These are instructions to create a basic catch-all policy for all traffic generated from a machine running 3CX PhoneSystem which tags all traffic with a DSCP value of 56.
3CX Phone can be configured to connect to 3CX PhoneSystem from the same LAN, and also from a remote location. If 3CX Phone is going to be used from a remote location, you can also …
Very often, when you are troubleshooting issues, the 3CX Support team will ask for logs and captures to look at the issue in more detail.
When certain behaviour of 3CX PhoneSystem is being investigated, the 3CX …
Version 9 of 3CX PhoneSystem introduces a more powerful control set for Forwarding Rules. Each extension can be in any one of 5 different statuses:
Available
Away
Out of Office
Custom #1
Custom #2
Version 9 also allows us to define, …
Correct Router Configuration is a key element in ensuring correct communications between 3CX PhoneSystem and external entities such as external extensions, VoIP Provider services, and other Bridged PBXs.
NAT and/or PAT
When a network host A sends …
Configuring Outbound Rules on 3CX PhoneSystem is a very simple affair if you have a single device or service which you deliver calls with – in most cases a single rule will be enough.
But the …
The whole point of provisioning phones is to eliminate the difficulties associated with manually configuring a large number of devices:
It is a tedious task
It can be very time consuming
Possibility of Human Error
Retaining a Standard Config …
