Articles by Leonidas Georgiou
How to make a 3CX Phone System Version 9 even more secure
With the introduction of the new V9 3CX PBX we decided to add some extra security to the PBX. This new feature is …
Location of Prompt Sets
All prompt sets are located within this folder:
Windows XP / 2003:
C:\Documents and Settings\All Users\Application Data\3CX\Ivr\Prompts\Sets
Windows Vista / 2008 / 7 / 2008:
C:\ProgramData\3CX\Data\Ivr\Prompts\Sets
Each prompt set has a separate subdirectory. So for example, the …
Many businesses who are adopting VoIP Software PBX Systems are always looking for a way to cut down costs. That’s where the Intel Atom N270 comes in the picture, which is designed to deliver performance …
To uninstall any MSI installation that fails to uninstall itself for whatever reason, use the MSI Cleanup Utility:
http://download.microsoft.com/download/e/9/d/e9d80355-7ab4-45b8-80e8-983a48d5e1bd/msicuu2.exe
This version of Windows Installer CleanUp Utility works correctly in all 32-bit and 64-bit versions of Microsoft Windows.
The …
Introduction to the 3CX Media Server
The 3CX Phone System’s main job is to connect 2 (or more) entities together for transmission of audio between them. However, there are 3 different mechanisms which can be utilized …
The 3CX Parameters table allows advanced options to be set. We do not recommend changing these options without having been requested to do so by support.
This is a list of the various additional settings …
When 3CX PhoneSystem needs to deliver email notifications, the SMTP mechanisms allowed can either be unauthenticated or authenticated using clear text.
Some SMTP servers may be configured to allow only TLS or SSL exchange. You can …
When using 3CX with Cassini, you may encounter situations where the Web Interface or the Web Service stops running and you have to restart the 3CX services to get it running again, or where the …
This information is relevant for installations that that are NOT using the default US prompt set. Customers that do not use the default US prompt set need to take additional steps when performing an upgrade. …
What is a FoIP
FoIP – FAX over IP, is the technology used to allow faxing via the computer network. Because Fax is not ideally suited to travel via a normal phone call, the T38 protocol …
It is possible for a user to make an outbound call via the Voicemail menu.
Dial 999 -> Enter PIN -> Press 9 (for options) -> Press 3 (to dial an external number) -> Dial external …
Overlap dialing is required by CAS signaled lines. Overlap dial provides for a longer time-out period between digits, also called the inter-digit timer. With overlap dial set to off, the gateway expects to receive the …
Error 2738. Could not access VBScript run time for custom action.
This error usually appears on a system during some installations because Visual Basic Script (VBScript) is not installed or has been disabled. …
When is a call internal or external?
Calls are decided to be either local or external based on whether the contact IP of an inbound SIP packet is local or not. To check whether the IP …
This is done to prevent a scenario where a person makes a call somewhere and for some reason he forgets to hang up AND the gateway does not detect the hangup. This avoids unterminated calls …
