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Posts Created by Nick Borg

3CX Assistant V9 for Terminal Services

November 19, 2010 - 3:53 pm | 10 Comments

3CX is pleased to announce service 3CX Assistant client installer for Terminal Services. This installer allows you to install the 3CX Assistant on a Windows Server operating system which has been promoted to a Terminal Server.

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3CX Version 9 Service Pack 4

November 10, 2010 - 10:24 pm | 33 Comments

3CX is pleased to announce service pack 4 for version 9. This update allows you to perform all IP phone management functions from within the 3CX Management Console.  This service pack is ready for download from the 3CX Winforms Management console / Service pack updates and will upgrade your 3CXPhone System V9 to build 14901. The update takes between 5-10 minutes once downloaded depending on the machine spec of your

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3CX releases 3CXPhone Version 5 RC1 for Windows

October 11, 2010 - 9:49 pm | 18 Comments

3CX is proud to announce a new version of it’s popular VoIP Softphone for Windows – 3CXPhone 5 RC1  for Windows. This release is another major improvement and a possible final candidate with much requested new features and bug-fixes. You can download the RC1 of 3CXPhone5 build 14439 from here The change-log can be found here

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3CX Hotel Module Updated for Version 9

September 29, 2010 - 3:00 pm | 2 Comments

3CX has released an updated version of the 3CX Hotel Module for 3CX Phone System Version 9. The 3CX Hotel Module update 14293 is available for download from here For more information regarding change log please visit this link

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New 3CXPhone 5 BETA Version 14065

September 15, 2010 - 2:12 pm | 52 Comments

3CX is proud to announce a new version of it’s popular VoIP Softphone for Windows – 3CXPhone 5 BETA for Windows. This release is a major improvement with many much requested new features and bug-fixes.  3CXPhone 5 for Windows will remain FREE! You can download the beta of 3CXPhone5 Version 5.14065 here Key new features that have been added to 3CXPhone 5 are:  Video support, ability to support multiple SIP

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3CX Security Update Version 9 Build 13967

September 3, 2010 - 11:10 pm | 14 Comments

Important security update Version 9.13967 It has come to our attention that many installations of 3CX Phone System are deployed with weak passwords. This can result in hackers guessing the passwords and compromising the system. This security update has many features that will make your 3CX Phone System Server more secure and protect it from attacks. It is very important that this update is performed asap. Download the latest security

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3CX Version 9 Service Pack 1

August 9, 2010 - 7:22 pm | 4 Comments

We have released a service pack for version 9 build 13545. This service pack can be applied to the latest build without re-installing. Updating your 3CX Phone System 9 installation To update Update 3CX IP PBX version 9.13545 to SP1. Log in to the 3CX WINFORMS Management console. Note update procedure is only available in the winforms version of the management console. You will notice that the node 3CX Phone

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3CX Phone System v9 BETA 2, build 13011

June 10, 2010 - 3:13 pm | 11 Comments

3CX Phone System v9 BETA 2

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Configuring AVM FritzBox as a Firewall with 3CX Phone System

April 14, 2010 - 3:28 pm | 0 Comments

This guide will show how to configure an AVM Fritzbox router / firewall as a border device with 3CX Phone System in the LAN. The tests were made using a FritzBox 7170 with firmware version 29.04.76 .IMPORTANT:  The FritzBox has an integrated SiP Server inside. This makes the usage and natting of ports 5060 TCP and UDP to the 3CX Phone System impossible because the Fritzbox will not let you.

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New 3CX Fax Server Update: version 11344 for 3CX Phone System Version 8.10824

March 24, 2010 - 1:40 pm | 15 Comments

We are pleased to announce a new 3CX Fax Server Update which will be distributed via the 3CX Updates Server from within the 3CX Phone System Windows Management Console. The update improves the reliability of the fax service and increases the compatibility with VoIP providers. Please note that the fax service is RECEIVE ONLY Instructions to update: Access the 3CX Phone System Computer using an administrator account and open the

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How can I localize/translate 3CX PhoneSystem

March 16, 2010 - 4:55 pm | 1 Comments

The 3CX Phone System is designed to be multi-lingual. Each text element in the 3CX Management Console is stored in a file and referenced from this file. By creating a localized copy of this file, it is possible to easily translate the interface and allow users to select the preferred language option. You may then be able to choose the language from the 3CX Management Console Login page. Location of

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Creating a dial plan for a Beronet berofix that can select a line

March 5, 2010 - 8:46 pm | 0 Comments

With a Beronet Card, and proper configuration, you are able to choose the exact line/port on which you want to dial out. This feature is requested for lines that have different MSN/DID/DDI numbers. In addition it is useful for companies that are sharing a PBX and want to have each company use ‘their’ telephone line so as to ensure transparent billing. This article explains how to configure this using a

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How to configure Secure SiP – TLS

March 4, 2010 - 2:53 pm | 3 Comments

This is a complete guide that will provide detailed information on how to: 1. Setup 3CX Phone System with Secure SiP (TLS) (In this way the SiP messaging will be encrypted and therefore more secure) 2. Create certificates with Simple CA. 3. Use Microsoft’s inbuilt importer for trusted certificates and 4. Configure IPPhones to communicate SiP securely. Phones mentioned in this article will be 3CXPhone, Eyebeam and Snom

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Configuring MS Exchange Server 2007/2010 Unified messaging with 3CX Phone System

March 2, 2010 - 12:13 pm | 7 Comments

This article describes how to setup Microsoft Exchange 2007/2010 server as a Unified Messaging Server and configure 3CX Phone System to use it for voice mail and auto attendants This guide has been tested with the following components:Exchange 2007 SP1 RU8 and Exchange 2010 RTM 3CX Phone System version 8.0 and above 3CX Phone System must be installed on a separate machine. . . Step 1: Exchange configuration Exchange integration is

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How Can I Create Extensions in Bulk?

February 28, 2010 - 4:33 pm | 2 Comments

3CX administrators need to plan ahead on how to construct their 3CX Phone System. Now it is very time consuming to create 1 extension at a time for each user, with their settings and provisioning. There is a very simple way to achieve this – creating a .csv file and importing it. You can create any number of extensions in seconds. Here are sample import files for each version of

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3CX Assistant for Microsoft Terminal Services 8.11138

February 25, 2010 - 8:03 pm | 9 Comments

After high demand from 3CX administrators worldwide, we have finalized a version of the 3CX Assistant that is specifically designed for Windows Server OS with Terminal service roles enabled.  This installation package is available for download from here. Things to note in the 3CX Assistant TS installation (V8.11138): The Assistant installation will not prompt you to choose whether to install CRM or the 3CX Phone. These will be installed automatically

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Integrating with web based CRM via the HTTP API

February 10, 2010 - 9:59 pm | 0 Comments

3CX PhoneSystem also provides the facility to control extension operations via an HTTP API that is simple to use, and therefore ideal for simple integration into a web-based custom application. The functions available are: Make a call from an Extension to any number (may be internal or external) Disable an Extension Enable an Extension Disable External Calls for an Extension Enable External Calls for an Extension Disable Call Recording for

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Fax over VoIP Providers

December 1, 2009 - 8:17 pm | 0 Comments

Receiving faxes from VoIP Providers Incoming faxes from VoIP Providers can be quite tricky when compared to receiving of faxes from PSTN, ISDN VoIP Gateways. The main reason for this is NAT. Therefore some tweaks need to be made to the 3CX Fax Service Configuration Files. IMPORTANT: VoIP Provider testing of the 3CX Fax Server was performed in December 2011 and this document was updated with the new information. The

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New 3CX Phone System Version 8 build

November 12, 2009 - 1:04 pm | 6 Comments

We have released a new build of version 8 of 3CX Phone System. This update  includes substantial performance improvements to the Call assistant client and VoIP phone integration. It also includes an improved tunnel which is able to save up to 50% of bandwidth used for remote extensions and bridges. Note: This latest build includes several improvements and optimizations to 3CX PhoneSystem Version 8.9909 which however render the previous builds

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Debugging calls on a Patton Smartnode

November 3, 2009 - 8:13 pm | 0 Comments

You can do simple debugging (for ISDN, for example) on a Patton gateway by using a series of simple commands. After connecting to the gateway via telnet, type the following: login: {your username here} password: {password here} enable configure debug ccisdn signaling debug isdn event {slot} {port} all Replace {slot} and {port} with the slot and port you want to debug, for example: debug isdn event 0 0 all For

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How do I update a Patton Smartnode to the latest firmware?

October 3, 2009 - 7:38 pm | 0 Comments

This document explains step by step how to upgrade the firmware of your Patton to the latest version. This doc uses the Patton 4554 as an example, however all other Patton devices follow an almost identical procedure. Step 1: Download the appropriate firmware for your Patton 1. Go to the firmware repository on the Patton website. The ones we are interested in are: http://upgrades.patton.com/submodelselect.asp?model=SmartNode 2. Now choose the Smartware firmware

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Provisioning unsupported IP phones

August 30, 2009 - 5:04 pm | 0 Comments

Introduction HTTP provisioning of phone sets is useful for an administrator as it helps to automate the process of configuring the phone set for a particular extension. The administrator creates the extension as usual, and in addition specifies the MAC address of the phone. 3CX includes ready phone provisioning templates for the most popular IP Phones in the market. However, in some cases companies wish to use other IP Phones

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How can I adjust the configuration for unsupported VOIP providers or gateways?

July 5, 2009 - 5:20 pm | 0 Comments

How can I adjust the configuration for unsupported VOIP providers or gateways? 3CX performs extended tests with a number of VoIP Providers and Gateways. This allows us to create optimized templates for use with these tested Providers and Gateways, based on the information collected during the course of these tests. It is VERY STRONGLY RECOMMENDED that if at all possible, you use a VoIP Provider or Gateway from within the

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How to solve Source Identification issues

July 5, 2009 - 5:18 pm | 0 Comments

The source of a call must be identified for security. This FAQ explains how 3CX Phone System identifies the source of calls by default and how you can adjust the default to make it work with almost any VOIP provider.

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3CX Call Assistant with CRM integration Version 7.1.3438

June 8, 2009 - 8:39 pm | 0 Comments

An updated build has been released with some improvements and fixes. Change log: Fixed: Polling of outlook contacts from multiple outlook files Fixed: Exchange Outlook integration Fixed: Permissions issue in Exchange Fixed: Missed calls issue on German Operating systems. Fixed: Error notification on shutdown Improved: Contact lookup mechanism Download here

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