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Docs and FAQ

Downloading your 3CX Video Conference Recording

What to do when you don’t receive your Web Meeting report email. Video recording, video recording, where art thou video recording! You've just had a productive and successful Web Meeting session. You're now eagerly waiting for the report email with the recorded video. To your surprise the email hasn’t arrived! Worried that it’s gone and lost forever? Worry not! There are severa [...]

By |June 21st, 2023|Comments Off on Downloading your 3CX Video Conference Recording
PWA: How to never miss a call notification

Auto starting Chrome / Edge to get Push Notifications In this blog, we focus on two actions - push notifications and enabling the option to auto start your PWA app upon sign in, across two different browsers - Chrome or - if you’re using Windows, then Edge. Read on to learn more about what you can expect when using your PWA app with either browser as well as the steps you need [...]

How to Reset Passwords and Secure Admin Console

We’ve put together a detailed guide on how to reset passwords and secure your admin console, covering all major steps you can take. We’ve included changing your root credentials and what to do if you’ve forgotten them. We also take you through the all important steps of setting a system owner up. Perhaps you want to reset user credentials via the Web Client Admin view, or perfo [...]

7 Unique Security Roles for Simple PBX Management

With Update 6, we introduced 4 new security roles, in addition to the 3 existing ones, making management of the system much simpler and more secure! Each user can now have one role, which will be valid in all the Groups the user is a member of. In the Version 18 Update 6 release, we went through these roles briefly and included some more details in the "Setup your team" manual. [...]

WebHID Headset Integration - How it works

A background on the new Universal Headset Driver Recently we had to move our headset integration to the WebHID standard. This blog post explains the ins and outs of this new standard. What is WebHID Universal Headset Integration? First off, what is it? The WebHID Universal Headset Integration is a standard to allow seamless and generic bidirectional Computer Telephony Integrati [...]

By |February 10th, 2023|52 Comments
Missing your SMS with 3CX Update 6?

Did you have SMS configured before Update 4 using Telnyx, Flowroute, Bandwidth or Twilio? SMS not working? Update 6? The past few days we’ve been receiving a lot of feedback in the Forums regarding the SMS configuration. We’re listening! More clarification was required. We gathered together the main gotchas and points that you need to follow to have your SMS provider working in [...]

IP Phone Guides and Firmware Updates

In recent 3CX updates, you’ll have noticed several changes regarding IP Phones. These were necessary to strengthen system security and simplify the configuration process. Let’s break them down one by one. IP Phones Added Back to Supported Some supported IP Phones were marked by vendors as EOL. With no new firmware, these models were unable to keep up with the security updates i [...]

Simplify your Deployment with the 3CX SBC Router Phone

With the introduction of Hosted by 3CX, the 3CX SBC takes center stage. It’s the best way to connect your remote-site IP handsets and simplify your deployment. Here’s why! V18 Update 6, currently in Beta, allows you to set up a low-cost IP Phone and run the 3CX SBC on dedicated and StartUP instances. This removes the need for dedicated hardware on your remote site, solving supp [...]

Supported SIP Trunk Providers Always Preferred

When it comes to choosing the right SIP trunk provider for your 3CX deployment, opting for a preferred or supported provider is always recommended. Our teams make sure that each release of 3CX is thoroughly tested with the provider. Not only does this guarantee a faster and seamless setup, but if you ever need technical support with your trunk, our support team will be at hand [...]

Integrate JetPack CRM To Accelerate Your 3CX

JetPack CRM has been added to the list of 11 different 3CX developed and maintained CRM integrations that are easy and straightforward to set up. Perfect for any WordPress user, JetPack CRM is inexpensive and can be set up directly from the WordPress interface. Features include click2call straight from the CRM interface and journaling of calls and chat conversations. Check out [...]

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