Docs and FAQ

3CX Documentation how to and FAQ

VBScript 2738 Error

Error 2738 VBscript error during installation

March 20, 2013 - 09:22am

Error 2738. Could not access VBScript run time for custom action.   This error usually appears on a system during the 3CX Phone System installation because Visual Basic Script (VBScript) is not installed or has been disabled or some registry … [+]

Receive and make calls via 3CX Phone System using the Skype Connect SIP service

Configuring 3CX Phone System with Skype Connect

March 13, 2013 - 09:36am

You can make and receive calls through Skype Connect to 3CX Phone System using SIP Forwarding. Customers using Skype can call your company’s Skype number with just a click of a button – using the Click & Call feature – … [+]

3CXPhone_3_Privacy

3CXPhone for 3CX Phone System iPhone – Crash when Dialing a Digit Fix

March 08, 2013 - 11:59am

Should you discover that the 3CXPhone for 3CX Phone System for iPhone closes unexpectedly when you are trying to dial a number, this means that upon the first ever startup of the application, you denied the client access to your … [+]

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3CXPhone for 3CX Phone System Crash Log Submission

February 21, 2013 - 10:18am

In case 3CXPhone for 3CX Phone System (Android or iOS) causes an unexpected problem, follow this procedure to collect logging information from your device so it can be sent to the 3CX Support Team. 3CXPhone for 3CX Phone System on … [+]

VoIP Providers can fill out this form to undergo the 3CX Interoperability test

VoIP Provider Interoperability Registration

January 14, 2013 - 10:03am

If you are a VoIP Provider, you can register as ‘Compliant with 3CX Phone System’. Use this registration form to register for the 3CX VoIP Provider interoperability tests. Once the interoperability tests have been confirmed, you will be listed as … [+]

This article explains how to change the timeout rules for the 3CX Management Console

Changing the 3CX Management Console’s Web Interface Timeout

December 27, 2012 - 06:23am

The default timeout of the 3CX Management Console’s web interface is 10 minutes. You will be automatically logged out if there is no activity for this amount of time. Use this procedure to to alter the timeout. The following applies … [+]

A VoIP call utilises bandwidth. This article shows you what to look for.

Bandwidth Utilised for VoIP

December 20, 2012 - 10:31am

Calculating the bandwidth used for VoIP may seem like a daunting task, however it is rather simple, especially after you’ve understood some principles. VoIP calls consists of 2 main parts. The call management section is the part which gets the … [+]

This article shows you how to upgrade to the newest version of 3CX Phone System

How to Upgrade 3CX Phone System

December 14, 2012 - 11:00am

We release two types of updates for 3CX Phone System: Service Packs and Version Upgrades. Service Pack Updates Check if you’re up to date with the latest 3CX Phone System service packs by going to your 3CX Management Console, then … [+]

Customizing Phone Provisioning Templates - A Complete Guide

Customizing Phone Provisioning Templates – A Complete Guide

December 03, 2012 - 09:24am

Provisioning phones eliminate the difficulties associated with manually configuring a large number of devices, which include: Manually configuring phones is a tedious task It can be very time consuming There is a high risk of human error It is difficult … [+]

Using *777 Echo Test for Troubleshooting

Using *777 Echo Test for Troubleshooting

December 03, 2012 - 05:12am

Introduction This article explains what the Echo Test is and how it can be used for troubleshooting. Imagine that you are configuring a new extension. Being an Administrator, you would normally be doing this after office hours meaning nobody is … [+]