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Docs and FAQ - Page 25

Favorite IP phones for 3CX - Poll results

We recently held a poll asking 3CX users & partners which was their favorite IP phone. The poll enabled us to get some real data on what phones are really used in the field and allows us to decide on which to focus. We got a total of 509 votes, and the results we're as follows: Cisco/Linksys          166     31.44% Snom                          97     18.37% 3CXPhone       [...]

By |September 22nd, 2010|Comments Off on Favorite IP phones for 3CX - Poll results
How to diagnose problems in applications built with 3CX Voice Application Designer

The 3CX Voice Application Designer (VAD) is a powerful tool for creating voice applications quickly and easily, without needing to have great programming or telephony skills. These applications are deployed to the server where 3CX Phone System is installed, and are implemented as digital receptionists. Through the management interface it is possible to define the circumstances [...]

By |September 3rd, 2010|Comments Off on How to diagnose problems in applications built with 3CX Voice Application Designer
3CX Assistant Configuration for 3CX PhoneSystem V9

Prior to V9, 3CX Assistant configuration required a separate profile for connecting from the LAN, from the WAN without the tunnel (direct), and from the WAN with the tunnel. For most users, 2 profiles would be necessary, and such users would typically have one profile for LAN connection and another profile for WAN connection using the tunnel. 3CX PhoneSystem V9 now allows yo [...]

By |August 11th, 2010|Comments Off on 3CX Assistant Configuration for 3CX PhoneSystem V9
Dial "0" for Operator

This guide is outdated. A question we regularly get is "How can we set up Dialling 0 for operator?". The following documentation will show you how to set up an alias for an extension. This can be achieved as follows: Go to the 3CX Management Console > "Extensions". Select the extension you want to set as operator. Switch to "Other" tab. Set the SIPID to "0". Press "Apply" or [...]

By |August 5th, 2010|Comments Off on Dial "0" for Operator
3CX Anti-Hacking. How to secure your 3CX PBX V9

How to make a 3CX Phone System Version 9 even more secure With the introduction of the new V9 3CX PBX we decided to add some extra security to the PBX. This new feature is called the "3CX Anti-Hacking" and located under Settings/Advanced/Anti-hacking tab. It's main purpose is to block any malicious attacks targeted to the 3CX Phone System server in case the administrator has [...]

By |August 3rd, 2010|Comments Off on 3CX Anti-Hacking. How to secure your 3CX PBX V9
Forwarding Rules for 3CX PhoneSystem V9

Version 9 of 3CX PhoneSystem introduces a more powerful control set for Forwarding Rules. Each extension can be in any one of 5 different statuses: Available Away Out of Office Custom #1 Custom #2 Version 9 also allows us to define, for each extension number, the user's mobile number (cell phone number). [...]

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By |July 28th, 2010|Comments Off on Forwarding Rules for 3CX PhoneSystem V9
Routers, NAT and VoIP

A correct Router configuration is a key element in ensuring correct communications between 3CX Phone System and external entities such as external extensions, VoIP Provider services, and other Bridged PBXs. NAT and PAT Why are they necessary? Network Address Translation (NAT) When network host A sends a request to another network host B, network host A will be expecting a reply [...]

By |July 23rd, 2010|Comments Off on Routers, NAT and VoIP
Guide on How to Configure a Draytek 2820 Router Firewall for Use With the 3CX Phone System

This guide is outdated please refer to the latest guide. Introduction This document describes the configuration of a Draytek 2820 for the use with 3CX Phone System. We will take look into the NAT configuration necessary for 3CX Phone System and the QoS configuration to prioritize SIP and RTP traffic. The firmware version tested was version 3.3.3 dated 23 October 2009. Status In [...]

By |May 24th, 2010|Comments Off on Guide on How to Configure a Draytek 2820 Router Firewall for Use With the 3CX Phone System

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