Articles in VoIP How To
If you have enabled Exchange integration inside 3CX PhoneSystem, with Outlook 2007/2010 as an Email client you can take advantage of the “Play On Phone” feature. For details about enabling 3CX PhoneSystem and Exchange Server …
3CX PhoneSystem includes functionality to easily set the Time Zone and DST (Daylight Savings Time) parameters on phones via provisioning. 3CX PhoneSystem is delivered preconfigured with default values for US Eastern Time. You can manage Time …
3CX Voice Application Designer (VAD), transforms the diagrams from your designed application into VoiceXML scripts. VoiceXML scripts can have JavaScript code to make some computations so the JavaScript library is available to the application designer. …
In this example we will demonstrate how to perform a blind and attended (consultative) transfer using a Yealink. We will assume that an incoming call will be received on the Yealink phone which is registered …
In this example we will demonstrate how to perform a blind and attended (consultative) transfer using a Linksys SPA962. We will assume that an incoming call will be received on the Linksys phone which is …
Many users are battling with Sonicwall devices, and even though 3CX cannot provide support for this, we have the following notes to hopefully help you with your configuration.
The 3CX Voice Application Designer (VAD) is a powerful tool for creating voice applications quickly and easily, without needing to have great programming or telephony skills.
In this example we will demonstrate how to perform a blind and attended (consultative) transfer using a Grandstream GXP2020. We will assume that an incoming call will be received on the Grandstream phone which is …
We’re interested to see which of the many phones that 3CX supports are most popular. Let us know by voting for your favorite IP phone!
Prior to V9, 3CX Assistant configuration required a separate profile for connecting from the LAN, from the WAN without the tunnel (direct), and from the WAN with the tunnel. For most users, 2 profiles would …
These are instructions to create a basic catch-all policy for all traffic generated from a machine running 3CX PhoneSystem which tags all traffic with a DSCP value of 56.
Sometimes you will want to dial a phone using a number that is NOT its extension number. The following documentation will show you how to set up an alias for an extension.
For Example: The question …
How to make a 3CX Phone System Version 9 even more secure
With the introduction of the new V9 3CX PBX we decided to add some extra security to the PBX. This new feature is …
3CX Phone can be configured to connect to 3CX PhoneSystem from the same LAN, and also from a remote location. If 3CX Phone is going to be used from a remote location, you can also …
Very often, when you are troubleshooting issues, the 3CX Support team will ask for logs and captures to look at the issue in more detail.
When certain behaviour of 3CX PhoneSystem is being investigated, the 3CX …
Version 9 of 3CX PhoneSystem introduces a more powerful control set for Forwarding Rules. Each extension can be in any one of 5 different statuses:
Available
Away
Out of Office
Custom #1
Custom #2
Version 9 also allows us to define, …
Correct Router Configuration is a key element in ensuring correct communications between 3CX PhoneSystem and external entities such as external extensions, VoIP Provider services, and other Bridged PBXs.
NAT and/or PAT
When a network host A sends …
Configuring Outbound Rules on 3CX PhoneSystem is a very simple affair if you have a single device or service which you deliver calls with – in most cases a single rule will be enough.
But the …
The whole point of provisioning phones is to eliminate the difficulties associated with manually configuring a large number of devices:
It is a tedious task
It can be very time consuming
Possibility of Human Error
Retaining a Standard Config …
In this example we will demonstrate how to perform a blind and attended (consultative) transfer using a Snom 360. We will assume that an incoming call will be received on the Snom phone which is …
In this example we will demonstrate how to perform a blind and attended (consultative) transfer using a Cisco IP Phone SPA525G. We will assume that an incoming call will be received on the Cisco phone …
In this example we will demonstrate how to perform a blind and attended (consultative) transfer using a Polycom Soundpoint IP 650. We will assume that an incoming call will be received on the Polycom phone …
If you have been asking yourself how to secure 3CX PhoneSystem, read on…
In this article we will describe the configuration of a hardware router with a very attractive quality-price ratio. The Draytek 2820 is a ADSL 2/2+ Router/Firewall with advanced features such as the capability to establish …
This document will provide an overview of the more common concepts which need to be kept in mind when configuring 3CX PhoneSystem inside your network infrastructure, including the following topics:
NAT Configuration
STUN Resolution
DNS Resolution in a …
