I hope it is the former option?!

Thanks

200 – Main Office
201 – Home Office
202 – Wireless VoIP

2000 – Ring group to ring all three phones.

Is there any reason why a longer digit than a standard extension can no longer be used ?

We also need this to be confirmed by 3CX

Thanks for the upgrade explanation.
However, I am very interested how FUTURE updates are applied TO the v11 beta
Is it the familiar method of backup/uninstall/install/restore?

As it would be same major version, in place would be ideal, otherwise I may wait until v11 final, and the normal SP update process…

Thanks!

Wallboard: The wallboard is designed to put on a 52 inch monitor in a call center for everyone to see. If the agent wants to see stats look at the myphone

Report – Now we have web reports where at least managers can generate reports without asking the admin to generate them. This is a huge step forward. We assumed that managers would generate reports not the common user Joe Bloggs. So we would not grant joe bloggs access to see reports.

All these should be reported in Ideas. then we will see the votes they will get.

An extension cannot be a member of multiple groups. It is a current limitation. This is a bit complex to make for the time being.

For Wallboard: if I have many Queues and I want one extention to login and monitor only the Queues which are assigned for him to see only for example Q1,Q2,Q3 only and he can’t view Q4 and Q5?

In Report: Must be the same the user Must not be able to view the report about the goups which he is not member with them.

Last thing is:
If One manager or CEO need to have Full Right of all the groups. How can I make him a member in all extention groups?

Best Regards

Otherwise great list of improvements, love the distinctive ring options.

Can not wait until the official release!!

Thanks
Josh

A little disappointed about the status across MyPhone, especially since I deal in the SMB market where an 8SC license is a fit for 95% of my clients, some of which have multiple locations and have purchased licenses for each location and would benefit greatly from this feature. Any chance this is being reconsidred in the licensing model?

Thanks!

In V9 we had the assistant which showed the status of calls at each site, it worked very well. In V10 this was dropped in myphone. We stayed with V9 as long as we could but after an issue with someone trying to hack one of the systems we moved to V10. This move was partly based on the assurance that presence and call info would be in V11.

I am not actually that concerned about presence ie in/out only the ability to see the call status. Will this available to us without an upgrade?

If not then I personally feel very disappointed – you would be asking us to pay for something we had in V9, but was dropped in V10.

3CX reporter is the same thing. Anyone who has access to 3CX reporter will have the same access. I would not imagine that an agent needs to have access. But a sales manager would need. So you grant access to the managers extension.

All users can have access to myphone. You need to put users in user groups. Then you can control the operations of the users at the group level.

I have just installed V11 and there are a lot of improvment but could you answer these comments?

•Multiple access by allowed extensions to connect to the 3CX Management Console and 3CX Wallboard=====>
Is there any user Rights for each use? if Yes then where is it? if No then what is the use of giving many users full access to the console? and it is samething for 3cxReporter.

In 3CXmyphone=====>

Can we give all users access to myphone? if YES then I am facing a problem thet any user can reject an active call, also he can park and unpark any call with out any restrictions.

Regards to all 3cx team

Open a support ticket because if a backup does not contain the xml file, the host computer definitely has a problem or some software has been installed that breaks this.

From our end we are going to make sure that when the backup does not contain an xml file, we are going to make it clearer that the backup failed. Problem is that we never encountered this before.

You mentioned that you took a backup from Version 10. Version 10 is a version that has been out for 1 year and consists of 6 service packs. Which service pack were you on when you took the backup?

If a backup of February worked, then something went wrong on the host between February and today. If the backup of FEB did not contain passwords, then that is not a backup. It is a generate support information file. They are completely different. The generate support information file does not contain passwords. It is the file that support department will ask you when you report a problem.

real cool, now i can reinstall first and will wait some months until 3cx releases this

what happend is that the 3cxbackup did not contain all the files needed,

it contans some folder with audio and so but thats it, no xml or nothing

what happend:
i downloaded v11 created a BU (backup) in v10 uninstalled and installed v11

could not get the BU imported in v11 so uninstalled it and reinstalled v10

BU can also not be imported in v10 so i have a useless box now

i managed to find a zip (generated support file) from Februari wich containd a xml file, after looking at the xml file it seems to contain all info for the system except passwords so i copied it to the zipfile generated for support some time ago and this worked

it restored the extensions wich i created up to Februari as then i created the zip.

Be carefull!!!!! and check the file generted by 3cx backup tool as it might miss the xml file!!!!!!!!!!

It seems that if u post to soon after an other the message get lost, so forgive me if there seems to fail a message here and there

I answered twice

The backup will also not go back in version 10

wich leads to an disaster as tomorow it is monday>

lets see what the support contract is worth :)

perhaps 3cx can improve the backup function and check it afterwards???

Will email be included in the free edition in v11?

Brad

Ability for a caller to opt out of recording (Default key press 2) – should be “press 3″

The ability to see the remote users in MyPhone from a bridged PBX is great. I hope that down the line we will be able to do it both ways.

As usual Nick Galea, Nicky Borg and the 3CX development team have outdone themselves!

Also from a technical point of view I cannot imagine how they can – Cannot see how the ringers can be provided to an analog phone by the ATA. The ATA has to transcode the sip message and instead of playing a ringer “happy.bin” for exemple, when alert-info information = Queue, in an ATA environment it has to convert “happy.bin” sound prompt into analog frequency signals to change the ringer of the analog phone (that at the end of the day might have only 1 hardcoded ringer and will still not work).

Don’t waste your time.

There is another way to do HT 488 and HT 503 Distinctive ringing?

We were able to reproduce on our test environment the one-way audio issue over tunnel.
As Nicky said above, you will have to enable UDP for tunnel’s port (default 5090) in the firewall of your 3CX PBX machine.

The correct way to have this working is to go
1) on the Firewall that is in the 3CX Phone system network
2) open port 5090 TCP AND UDP. probably you only have TCP open (this is legacy – 3CX tunnel requires TCP and UDP)

@Bruce – Yes you can right click and install locally. Contact me via email if you need any clarifications and I will be happy to assist you. You can use 3CXMyPhone in browser mode, installed locally and make sure you update the latest desktop components because it requires an update.

Thank you

It´s possible to provise GrandStream HT 488 and HT 503?

There is a explanation link?

Whatever VoIP Providers worldwide say or do in their marketing strategies or product campaigns, this is how we need to interpret the difference between these 2 types of services because yes – they are different in nature:

A VoIP Provider is Registration based. Password is required. It is set in the template to register and requires registration for incoming and outgoing calls to maintain registration stability.

A SIP Trunk (word trunk implies similarity to a pipe – 2 ends – Point to point connection from IP PBX to VSP). This does not require registration, provider will ask you for your public ip. If your public ip changes, you need to inform them, Does not require registration for incoming nor outgoing calls. A trunk is created between PBX and Voip provider.

Make a diff between 2 templates – use winmerge. You will see the differences at once. You will then understand why you cannot modify password in trunks and how easy it is to design, customize and manipulate templates for 3CX with VoIP Providers.

OK, thanks for your feedback.
That could sounds like a solution.. But you might gave to change the order, because “we” tent to select the first, without looking at, or understand the options..

FYI: In my place (DK) we buy a SIP Trunk from a VoIP Provider, and we have a Password to type in :-)

Btw… where do you see the differences in the template?

In The SIP Trunk.pv.xml I see:

Will this be the only difference for the 2 files?

/Jesper

Yes you are correct. In fact if you have a password, you need to select the Generic VoIp Provider template not the sip trunk. If you have a password you actually have a VoIP Provider which is REGISTER BASED.

A SiP trunk is generally one that is IP Based and does NOT require registration. In fact it does not even attempt to send a registration to the service provider. In this case, it is the service that registers with 3CX based on a binding that the service provider would have to the public IP Address of your 3CX Phone System.

A VoIP Provider is normally REGISTER based so registration is required and therefore implies that the VoIP Provider gives you an AUTH ID and Auth password. This is why the password field is editable in the Generic VoIP Provider template. This is also why you can register a VoIP Provider account from different locations because there is no check by the service provider on a specific public IP.

We grayed these out by default because we had clients having problems in the past with VoIP Providers that were not in the 3CX Management console Voip provider list. Users were configuring Voip provider based accounts using the SIP trunk generic template or vice versa then complaining that registrations failed. Yes because one acts as a master (sits and waits for registration) and the other acts as a slave (sends registrations to its master).

Actually, you just brought up a good point. We will modify the descriptions of the name of the generic sip templates and do them as follows:

Generic SIP Trunk – IP BASED – No password
Generic VoIP Provider – Register – Password Required

Like this during creation you at least have more chances of selecting the correct template for you. What do you think?

It is looking really great so fare:-)

1. issue.
I´m not able to type password, when adding a new SIP Trunk.
Workaround is to click Next, next, Fill in the Outbound Roules, and clik Finish. Hereafter you can go in to the Provider Settings and Add the Password for this SIP Trunk.

I have been trying with the v11 build in Generic SIP Trunk.

Will this be because you expect the SIP trunk to be “point to point” and therefore does not need a password?

/Jesper