Anti-Virus Blocking Voice Mail in 3CX Phone System

Troubleshooting when AVG Anti Virus Blocks Voice Mails in 3CX Phone System3CX Phone System needs to be able to interact with services on the server where it is installed for proper functionality. In some cases, Anti-Virus software can stop 3CX Phone System from accomplishing this. This can cause certain issues where voice mails aren’t recorded or saved properly. In this example we will configure AVG Internet Security 2012 so that it doesn’t interrupt services required by 3CX Phone System by adding them to the “Potentially Unwanted Programs Exceptions” list.

Adding 3CX as an Exception in AVG

  1. Open the AVG console from the system tray.
    Adding 3CX Phone System Processes to the AVG Exceptions List
  2. Open “Tools” and “Advanced Settings”.
  3. Next, scroll down to the “Potentially Unwanted Programs” tab and add each of the 3CX Phone System processes to this list, as shown in the above screenshot, by pressing “Add exception” and browsing to the location of the 3CX services. You will find 3CX Phone System services here: C:\Program Files(x86)\3CX PhoneSystem\Bin or simply under Program Files depending on whether your system is 32 or 64 Bit.

This procedure can be accomplished with other Anti-Virus software packages, though the steps may differ depending on the software and version you are using.

If you have any questions or comments you can browse our forums or post them below.

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  1. Anonymous

    This is great input. Now the only issue is if you use managed services such as Kaysea as we do. Ironically, our KES uses the AVG engine for AV. To set up “Potentially Unwanted Programs” we need to enter the File Size and the Checksum. Where can we obtain these to distribute?

    January 4, 2012 at 10:57 pm
  2. Bruce G. Kreeger

    This is great stuff. Thank you. Our only issue is that we use Kaseya “KES Security,” which uses the AVG engine. To add “Potentially Unwanted Programs” we need to have the Checksum and File Size inserted manually. Where can we get these easily?

    January 4, 2012 at 10:59 pm
  3. @bruce – Thanks for the feedback, there are programs out their that can verify and show you the application checksum and size of the file quickly. Programs like FastSum is easy to use and will get you the information you need.

    January 4, 2012 at 11:10 pm
  4. Bruce G. Kreeger

    @nate – We will give that a try after normal business hors. Thanks for the direction.

    January 5, 2012 at 3:08 am