3CX PRO and Freshdesk CRM Integration

Integrate your Freshdesk CRM with 3CX PBX PROAs promised we’re adding more application integrations to 3CX V15. One of these is the new Freshdesk CRM Integration which is available as of now!

With this plugin, users can integrate 3CX PRO with Freshdesk CRM and achieve the following benefits:

  • Click to Call – Launch calls straight from Freshdesk via 3CX
  • Call Pop-ups – The customer record is brought up to you automatically during a call
  • Call Journals – Calls are logged as call records in the CRM
  • Create a new contact automatically when a call is received from an unknown number

To find out how easily you can achieve this integration please read the guide.
The 3CX Plugins are available from within the Management Console under the Updates tab.

3CX also integrates with other CRM systems which can be found here. If your CRM is not in the list you can develop your own plugin, more information here. If you do not have development resources to create your own plugin, then you can fill in the 3CX CRM Integration Suggestion Form and the integration will be considered by 3CX.

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  1. Christopher Edwards

    Does this also work with freshservice, the sister product of freshdesk?

    July 20, 2016 at 2:16 pm
    • This plugin was developer and tested for Freshdesk. We do not know if it works with freshservice. You can ask them if you are their client and try it.

      July 20, 2016 at 2:20 pm
  2. Akshit

    I cant download this software for windows phone Lumia 730

    July 25, 2016 at 9:43 pm
    • Of course you cannot. Expected behaviour.

      July 26, 2016 at 7:45 pm
    • This is expected behaviour.

      July 26, 2016 at 8:05 pm