Error 2738 VBscript error during installation

Error 2738. Could not access VBScript run time for custom action.

 

This error usually appears on a system during the 3CX Phone System installation because Visual Basic Script (VBScript) is not installed or has been disabled or some registry keys are incorrect or corrupt.

If you are sure that VBScript is installed and script blocking is turned off in anti-virus and personal firewall software, then you have to reregister VBScript, and run the installation again.

This guide will show how to register Visual Basic Script (VBScript) on your computer based on what type of architecture you are running Windows on.

In order to fix this error we will try two methods.

Fixing VBscript Errors Automatically

  1. Click on this link and to download Microsoft Fixit tool: http://go.microsoft.com/?linkid=9804433
  2. When the tool is downloaded, run it, let it fix the errors it finds and then reboot.
  3. Try to install 3CX Phone System again after the reboot.

If the previous method did not work then you can try to register Visual Basic Script (VBScript) on your computer  manually.

Fixing VBscript Errors Manually

  • Run Command Prompt as administrator. “Start Menu” > Search: cmd
  • Right click on Command Prompt and select “Run as administrator”.
  • Based on your operating system do the following:

On X86 Operating Systems: If you are using a 32-bit version of Windows:

    1. Type: reg delete “HKCU\SOFTWARE\Classes\CLSID\{B54F3741-5B07-11CF-A4B0-00AA004A55E8}” /f and hit Enter.
    2. Type: cd %windir%\system32 into the Command Prompt and hit Enter.
    3. Type: regsvr32 vbscript.dll and hit Enter

On X64 Operating systems: If you are using a 64-bit version of Windows:

    1. Type: reg delete “HKCU\SOFTWARE\Classes\Wow6432Node\CLSID\{B54F3741-5B07-11CF-A4B0-00AA004A55E8}” /f and hit Enter.
    2. Type: cd %windir%\syswow64 into the Command Prompt and hit Enter.
    3. Type: regsvr32 vbscript.dll into the Command Prompt and hit Enter.

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