Following the Freshdesk, Nutshell, EBP and DATEV integrations with V15 we’ve also added Zendesk to the list. The configuration is easy and straightforward and offers many benefits to users of 3CX and Zendesk, these being:
- Click to Call – Launch calls straight from Zendesk via 3CX
- Call Pop-ups – The customer record is brought up to you automatically during a call
- Call Journals – Calls are logged as call records in the CRM
- Create a new contact automatically when a call is received from an unknown number
To find out how easily you can achieve this integration please read the guide.
The 3CX Plugins are available from within the Management Console under the Updates tab.
3CX also integrates with other CRM systems which can be found here. If your CRM is not in the list you can develop your own plugin, more information here. If you do not have development resources to create your own plugin, then you can fill in the 3CX CRM Integration Suggestion Form and the integration will be considered by 3CX.