3CX Phone System will log certain events in the Windows Event Log and in the 3CX Server Event Log within the 3CX Phone System Management Console. Together with the 3CX Server Activity Log, this information can be used to troubleshoot and verify the performance of 3CX Phone System.
The following is a list of events that can be generated and logged by 3CX Phone System.
Event ID | Event Logged | Comments |
102 | One of the queues has initiated a callback | |
2013 | The disk is at or near capacity (Windows Server OS Only) | |
4097 | Service started | Service has been started |
4098 | Service got signal to stop: %1 | Service is about to stop |
4099 | Emergency number (%1) is dialed from %2 | An emergency number was dialed |
4100 | Trunk %1 has changed status to %2 | The status of a trunk has changed |
4101 | Extension %1 is %2%3 | The registration status of an extension has changed |
8193 | Licence limit is reached, active calls: %1 | A call request was received in excess of the Licence Key limit of simultaneous calls |
12289 | Device %1 had no available outgoing trunk(s) for Call(%2) | An outbound call request over a trunk failed because over the maximum number of calls available through that trunk |
12290 | The IP %1 has been blacklisted for %2 sec. Reason: %3 | An IP Address has been blacklisted |
12291 | SIP request (%1) from %2 was rejected. Reason: %3. Message: %4 | |
12292 | The IP %1 has been blacklisted for %2 sec. Reason: requests rate is too high! | A request was rejected/blocked by the Anti-Hacking module - security breach detected |
12293 | Registration at %1 has failed. Destination (%2) is not reachable, DNS error resolving FQDN, or service is not available. | DNS resolution failed or cannot reach remote VoIP Provider |
12294 | Call to %1 has failed. %2 replied: %3 | Destination responded with an error code (eg. service unavailable, user not found, insufficient credit, account disabled) - contact trunk provider |
12295 | STUN server %1:%2 could not be reached%3 It could be that the STUN server you are using is down or a network problem is preventing STUN resolutions. This might cause problems if you use VoIP Providers. | STUN resolution has failed, timed out, or no backup STUN servers could resolve |
12296 | Call from [%2] to [%1] has been rejected by the 3CX Country Blocking Feature [%3]. Reason: %2 contains Prefix %3. Calls to %3 are not allowed by system. Resolution: To allow this call access the 3CX Management Console, Settings, General, and enable the country or continent that matches this prefix. | Outbound call has been rejected because its country code is not on the Allowed Country Codes |