Upgrading to newer versions when using Custom/International Promptsets
Submitted by Leonidas Georgiou on September 30, 2009 – 8:06 pmNo Comment
This information is relevant for installations that that are NOT using the default US prompt set. Customers that do not use the default US prompt set need to take additional steps when performing an upgrade. This is because version 8 has additional features that require additional prompts. After you have performed the restore, you must go to the updates page and download the prompt set in your language. After it has downloaded you can switch to this prompt set from the System prompts page.
If your language is not listed, or you use a custom prompt set then must record the new prompts required by version 8. Until you do this, the default US prompts will be used (for the new ones). To do this:
- Go to System prompts page in the management console
- Switch to your custom prompt set
- Now for the prompts below, specify the path to the prompts you have recorded and upload
- Re-record the prompts listed below
| 1 | PBACKMNU.wav | Press zero for next message, Press One for previous message, Press two to repeat current message, Press three to delete current message, press four to Call back, press five to forward to another voicemail, Press nine for options, To exit press pound. |
| 2 | Destnot_found.wav | Called number does not exist |
| 3 | forbidden_byadmin.wav | Call forbidden by administrator |
| 4 | destnot_available.wav | Destination is not available, not registered or there are no routes available |
| 5 | terminated_noanswer.wav | No answer – Call will be ended |
| 6 | destination_isbusy.wav | The number you are trying to reach is busy – Please try later |
| 7 | internal_servererror.wav | The call could not be established. Contact administrator |
| 8 | calldisabled_fwrule.wav | End destination cannot be reached – Contact administrator |
| 9 | calldisabled_inrule.wav | Call is not allowed by system – Contact administrator |
| 10 | fwexternalnumber_nooutbound.wav | No Outbound lines were available for this call |
| 11 | license_limit.wav | License limit – number of allowed calls has been reached. Contact administrator. |
| 12 | feature_notavailable.wav | Feature not available in the 3CX Free Edition. Contact administrator. |
| 13 | noavailable_queueagents.wav | There are no available agents in the queue at this moment |
| 14 | away_on.wav | Do not disturb On |
| 15 | away_off.wav | Do not disturb Off |
| 16 | logged_inqueue.wav | This extension is logged into the queue |
| 17 | logged_outqueue.wav | This extension is logged out of queue |
| 18 | redir_vmail.wav | Redirecting to voice mail |
| 19 | uhavecall.wav | You have a call from |
| 20 | totakecall.wav | Press one to take call |
| 21 | tosend_tovmail.wav | Press pound to send to voice mail |
| 22 | plswait_locate.wav | Please wait while we locate |
| 23 | user_unavail.wav | User unavailable |
| 24 | AccountBlocked.wav | Account temporarily blocked |
| 25 | MsgForwarded.wav | Message Forwarded |
| 26 | NoMsgToForward.wav | No Messages to forward |
| 27 | PlsEnterExtFwdVM.wav | Please enter extension to forward voicemail |
| 28 | PlsTryLater.wav | Please try later |
