Preparing for SP2 – Convert your WAV files!!

We have noticed that many installations are using audio prompt WAV files with incorrect and unsupported audio properties.

In Service Pack 2 correct audio prompt files need to be in the following format:

  • Format: WAV
  • Channel: Mono
  • Bit rate: 8 kHz
  • Sample: 16 bit

Before you update to SP2, ensure that you convert your Audio files. We have developed a tool that can do this conversion automatically and convert all incorrect audio files in your 3CX Installation.

  1. Download 3CXConverterTool
  2. Place the ZIP anywhere on the 3CX machine and extract the zip. You will end up with 2 exe files.
  3. Double click on “3CXConvertPrompts.exe”
  4. A command line process will start that will prompt you to stop the following services: 3CX Media Server, IVR Server and Queue Manager Service.
  5. After services are stopped, press enter to start the conversion. All prompts will be automatically converted and when done you will see “Conversion completed. The stopped services can be restarted.” Press any key to exit the tool.
  6. Start the following services: 3CX Media Server, IVR Server and Queue Manager Service.

All your prompt files will be converted. You can proceed to update to SP2. (You can also do this procedure after the update if you wish).

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  1. Max

    Any considerations for wideband music on hold?

    October 21, 2016 at 5:36 pm
  2. Martin Perry

    If I run this on a V14 multi-tenant server will it convert all the audio files for all tenants

    October 28, 2016 at 1:09 pm
    • NO – but you do not need to do it. V14 was unchanged so it will still play all the files. You do not need to do this on v14 MT.

      November 1, 2016 at 11:20 am
  3. Alex Bailey

    When our music files have worked fine for several years, why reduce functionality?

    November 3, 2016 at 12:52 pm
  4. What about v14MT where we are upgrading instances to v15. Is there another version of your program that is not packaged as an EXE where we could update the tenant instance in a .bat file or do you have a version that will update all instances for MT as we are migrating those to v15.

    November 3, 2016 at 9:37 pm
  5. muy importante aclarar que esto es fundamental si hacemos un backup y restaurar sobre una 3cx ya que si hay ficheros WAB que no respetan el nuevo formato el servicio IVR no inicia.

    November 17, 2016 at 2:30 am
    • @Nico Yes known issue. You have to make this before you update.
      Now convert the files and start the ivr.

      November 17, 2016 at 9:30 am