What is your favorite IP Phone

We did this poll 2 years ago, but we are keen to learn if the popularity of particular brands of IP Phones has changed. We would also like to know if you use 3CXPhone for Windows, iPhone or Android. Please let us know which IP Phones you use with 3CX Phone System:

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  1. I sell a boat load of the Yealink phones anytime my clients want something different It always seems like I have another RMA coming my way.

    Thanks for keeping us all up to speed on FB. It is a fun and easy way to share 3CX updates and information. Keep up the good work 3CX!

    -Marc

    March 7, 2012 at 10:08 pm
    • Hi Marc! Thanks for the heads up and for your feedback! Much appreciated it and it helps us tune our product. We have more plans for our FaceBook pages and how we can get more feedback from our community. Stay tuned as we have some news about that soon :)

      March 7, 2012 at 10:17 pm
  2. John @ Fox

    You should support the Snom. It does things the Cisco does not.

    March 7, 2012 at 11:24 pm
  3. Soriam

    3cx phone does not have volume control like x-lite. This is one thing it’s missing. The other one is dial-out capability and then conferencing in the two lines together. Please work on this.

    March 8, 2012 at 12:27 am
  4. Geert Tielemans

    To bad the Snom phones aren’t supported (anymore) ! I bought 2 years ago a new 3CX Premium solution, whose configuration WAS supported, but now it isn’t any longer :-(

    However, i must say till now i don’t regret i have chosen this make !

    Very stable environment ! Really !!!!!!

    So my general rating = A must have !

    -Geert

    March 8, 2012 at 1:53 am
  5. Sound Quality and Speed=nothing better than Polycom. Now they have “european styled” phones(VVX500), too. Kirk’s are a dream.
    Only choice for business users

    Panasonic=Nice approach, needs a little tuning in SIP Features, but OK right now. KX-UT670 is nice(Android OS), but a little bit slow-nice to have e-mail and browser on phone, but not really neccessary.
    KX-UT1xx Series are stable phones for low price.

    Snom=stable but complicated, to expensive for what you get. didn’t look at the new 760 etc.

    Yealink=cheap-handling OK but too slow for real business users.

    Grandstream=same like yealink

    Aastra=hardware quality good(ascom), sip features, too.

    cisco spa= ok, not really fitting austrian market

    3CXPhone+ProHeadset=perfect!

    just my opinion….
    Martin

    March 8, 2012 at 2:51 am
    • Hi Martin – Thanks for your feedback. Panasonic has a few firmware updates that improve interop with 3CX greatly…. I think Yealink, Grandstream make very good, low cost phones that can do all the important call functions without breaking the bank.

      March 8, 2012 at 2:32 pm
  6. AlanM

    We looked at the Polycom but opted for the Cisco 504G. It has a clean, simple look and is also POE capable. The Cisco has excellent sound quality and fits our purposes.

    The 3CX soft phone works okay for calls but I have not been able to get the video to work.

    We tried the 3CX app for Android. It was too unreliable and had intermittent audio so we canned it.

    Regards,
    Alan

    March 8, 2012 at 5:54 am
    • @Alan – I disagree with your comment re 3CXPhone for Android. I use it everyday. WIth the tunnel i can connect from any Wifi network, including at home, airports, coffeeshops, wherever. Its very reliable. Possibly the network on which you are testing has issues or you are using a very old model of Android or the DroidX. 3CXPhone for Windows video works well too….

      March 8, 2012 at 2:29 pm
  7. We have used SNOM only so far on 3CX, although only a little more expensive the phone is extremely good build quality and have some very power features even in the smallest model.

    3CX should seriously re-think the option to support the SNOM product, the results of the poll above really speak for them self.

    March 8, 2012 at 3:02 pm
    • @David – Snom has not been supported for the last 2 years and we will not be updating the 3XX templates going forward in v11. You mention the poll results, in fact snom phones are one of the least popular phones.

      March 8, 2012 at 3:41 pm
  8. Domba

    THOMSON ST2030 ia a nice phone. We have 15 of it working on 3CX.

    March 8, 2012 at 3:10 pm
  9. We use the Yealink because it was the next thing we tried after the Grandstream and they just work.

    As for the 3CXPhone for Windows, it works. But it is by no means perfect as Martin seems to think. Compared to other SIP softphone from other PBX manufacturers, 3CXPhone seems “cobbled together”. The user experience is very poor, particularly with transferring calls.

    Probably not what you want to hear Nick, but it is my feedback and hopefully your comment of wanting to “get more feedback from our community” also means that you will take the good AND the bad and turn it all into something positive.

    March 8, 2012 at 3:32 pm
    • @mahomed. I disagree. I think the softphone works well and in fact i use it everyday…. In fact 30% of our customers are using 3CXPhone in some flavor or another. We plan to increase development on our softphones. We will soon have new iPhone & Android versions.

      March 8, 2012 at 3:51 pm
  10. Yealink all the way with us. Handsets look good, call quality is excellent, they are cheap and just work.

    I’d love to see the 3CX tunnel built into the Yealink firmware – maybe that ‘Yealink 3CX Firmware’ I keep on hearing about might happen sometime soon…

    We also use the softphone in windows and on android – both work great (best on wifi of course).

    March 8, 2012 at 4:16 pm
    • Hi Martin, Thanks for your feedback. Re Tunnel on Yealink, i think that will be difficult and definitely not soon but we will be making the SIP proxy service provisionable and more manageable. It can then be installed on any windows machine and proxy connections from all remote extensions in the network. Would that help?

      March 8, 2012 at 4:27 pm
  11. Jonathan Rapoport

    Nick I wish you would re-consider at least updating the templates for Aastra (and Snom) phones. Feel free to leave them in the current “unsupported” state but at least update the templates. The phones work awesome with 3CX and by not updating the templates you will have customers who have paid for “upgrade insurance” who find they can’t upgrade to version 11.

    March 8, 2012 at 7:54 pm
    • @Jonathan – The beauty of the SIP protocol is that by enlarge a phone supporting the standards will work with 3CX. When you do a restore from 10 to v11 the old templates will be backed up and restored and will continue to work. However no new features will be available nor will we be able to support you in case Aastra comes out with a new firmware that creates problems. This is why we recommend to stick with supported phones. Aastra phones were never supported in fact…. But of course you can get into how the XML templates of Aastra phones work and program any features you want.

      March 8, 2012 at 8:03 pm
  12. Dave Phillips

    We use the Yealink phones everywhere but are having trouble at one client who insists on blind transfering incoming calls from reception to the required extension. The Yealinks just do not handle blind transfer well – they leave the call on hold at reception, give a short burst of ring and display the reception number at the called extension then have a silent gap (and if the called extension picks up in this gap the call fails and is not retrievable) then start another cycle of ring while displaying the original callers ID. We tested a Snom 320 and it blind transfers according to the clients expectations. Yealink have produced a new firmware which blind transfers to the clients requirements but has lost any status light for the extension so it is useless. Having ranted about that, it is the only real problem we have had with the Yealinks.

    March 8, 2012 at 8:13 pm
    • Hi Dave – Thanks for the feedback. Yes, Snom 3XX phones will continue to work reliably with 3CX as before…

      March 8, 2012 at 8:16 pm
  13. Bruce G. Kreeger

    @Nick. We use Cisco SPA every day at our offices and have great results. We have deployed Grandstream and Yealink in recent installations. A new client is presently being installed with 3CX 128SC / 130 Yealink T-26 a 10 Cisco SPA-525. This client will also be using the 3CX Phone for Windows. They will also be using phones outside of the LAN and we have proven that the Yealink and Cisco options work the best for this in field testing. We are seeing excellent results with Grandstream as well and plan on using them more.

    We do have some issues with 3CX Phone for Windows comparable to what Soriam had to say. X-Lite and Bria phones have that added audio adjustment capability that becomes necessary with certain laptop designs like the HP Elitebook. When there is too much gain on the microphone and it picks up the earpiece audio which creates an apparent echo of the remote callers voice back to them. This can be very annoying.

    We also have a good number of Aastra phones out there on 3CX from early deployments. We had a good number of these working remotely. Hopefully when the 3CX PBX is updated to Ver. 11 we will not see any adverse impact to these users.

    Thank you for a quality product Nick and the 3CX development team!

    March 8, 2012 at 8:17 pm
  14. Wouter

    At first we used Grandstream IP Phones (GXP-2000). However we experienced poor voice quality, phones getting stuck every now and then (worst was when an extension unit was used) and were missing some configuration possibilities. Apart from that we got very poor support from our provider and Grandstream so we decided to switch to another brand.

    Now we have been using the Cisco SPA 50X IP Phones for over half a year. We are very statisfied with the voice quality and configuration possibilities of these (new) Cisco IP Phones.
    Also with these phones we never experienced any stuck BLF’s or IP Phones anymore, they are very stable.

    Only one more improvement is needed in the 3CX cisco phonebook generated by 3CX Phone System. It now creates a ‘cisco_phonebook.xml’ file in which names have the format ‘ ‘, but those are sorted by firstname. Which makes it very difficult to find a number quickly in the phonebook list.
    If only the 3CX Phone System generates the phonebook with names in the ‘ ‘ format it would be perfect!

    March 8, 2012 at 8:19 pm
  15. Wouter

    In my previous comment I mean that names in the cisco_phonebook.xml are now in a ‘lastname firstname’ format, while sorted by firstname. We wish it could be changed in a ‘firstname lastname’ format.

    March 8, 2012 at 8:24 pm
  16. bjorn gerritsen

    We use the aastra en snom for 100% of our customers.
    we don’t have any problems with dis types of phones.
    when dos 3cx going to make a template for the snom 7xx series.

    March 8, 2012 at 4:36 pm
    • @Bjorn – I think our stance has been quite clear. We will not be making any templates for the Snom 7xx or Aastra phones. You should consider different phones for use with 3CX… Or use the SNOM or AASTRA PBX instead if you insist on using those phones.

      March 8, 2012 at 5:03 pm
  17. Igor Snezhko

    The phonebook generation problem with first name – last name stays for years, but 3CX not solving this issue :-(

    Tunneling Proxy will be awesome to make as installable module on Linux based routers – open wrt, dd wrt.

    March 8, 2012 at 9:13 pm
  18. Billy Dodson

    We love the Cisco spa phones and that is what we have been selling to our clients. The yealink phones don’t seem as refined and business ready for our clients. I also have experience with AAstra phones on trixbox, the phones are really nice. I have a customer with a trixbox and aastra phones who would move over to 3cx if they were supported.

    Is it aastra’s unwillingness to work with 3cx being the reason they are not supported? Or is there a different reason?

    March 8, 2012 at 9:33 pm
  19. Simon

    We sell a lot of Snom phones and our clients are very happy with it. We would appreciate it if 3CX would again support Snom.
    3CXPhone for Windows, iPhone and Android are also very appreciated by our clients.
    Personally I would like to say “thank you” for this good product!

    March 9, 2012 at 3:19 am
  20. Panasonic KX-UT series are wonderful phones compared to Cisco/Linksys, Yealink, Grandstream, Aastra and others. For a pity they are not provisioned automatically yet.

    I mean Panasonic phones are much better than other mentioned considering pure phone feature – like call hold, call park, call pickup, blind & attended transfer, forward & DND, flash, messaging, etc. On a Cisco phone you need to press at least 4 keys to make a transfer, compared to only 2 key with Panasonic. Also it is more difficult on Cisco to make blind transfer, to pick-up call (on Panasonic it is possible with single key press of BLF button), etc.

    Compared to Yealink the quality of manufacture is much better, plus phone functionality, etc. Same or similar applies to other brands, etc.

    March 9, 2012 at 3:58 am
  21. Dan

    Polycom phones have by far the best voice quality and fit/finish. They are not that much more expensive either. Tried the Yealink, and sent it right back. It’s like driving a Hyundai instead of a Mercedes…

    –Dan

    March 9, 2012 at 5:06 am
  22. Soriam

    3cx phone does not have volume control like x-lite. This is one thing it’s missing. The other one is dial-out capability and then conferencing in the two lines together. Please work on this.

    March 9, 2012 at 6:12 am
  23. @Nick… you can guess… Grandstream. Indeed they drive me nuts but when pushed they deliver big. See the new GXP2100 with better finish on the plastics, BLACK buttons (yeahhh I love black), hotdesking….

    To be fair:
    Polycom = great sound and looks, Value… not exactly there, a bit overpriced. Stun anytime soon????
    Snom = dead, no point even discussing. Snom sent me some test phones, they are OK but they are out of touch with the US market (See 720)… 2line display 12 lines????
    AAstra = Good overall
    Yealink = Ya what? What is that LOL. OK phone, needs a more catchy trademark on it and some of the plastics can use an upgrade and well as the styling.
    Panasonic = I tried their latest Android powered phone… Powered? that was a truly crippled phone. The TGP500 is however our #1 choice for DECT.
    Cisco?…. ah you mean Linksys (or perhaps Sipura). The 504G is OK but I still feel that the value is not there. Add the AC adapter and you have one expensive phone.

    IPhone – softphone rocks
    Android – please support more Motorola…

    March 9, 2012 at 9:11 am
    • @Charles – Thanks for your invaluable feedback. The entry Panasonic phones are not android based and the new firmwares for those phones (still to be released) fully support 3CX.
      @Soriam – Using the new myphone interface you could use 3CXPhone System for conferencing on Android phones
      @Orlin – thank you for your feedback re panasonic phones
      @Simon – Thank you for the headsup on 3CX and our softphones. Snom 3XX phones will continue to work with 3CX, however newer models will not be supported. That is to say, you can use them if you want but we will not prepare templates for them nor test with them, nor will our support be able to answer first line questions about them.
      @Igor – The proxy runs on windows. Will take your feedback re lastname, firstname on board. I agree it should be configurable.
      @Billy – Thanks for your comments. The CISCO SPA phones are one of my favorites too
      @Wouter – Thanks for your feedback re CISCO and Grandstream – We are going the phonebook option configurable :)
      @Bruce – RE softphones i suggest using a quality mic. Thats the best place to do echo cancellation… RE older Aastra models should continue to work as before, just no new template updates…
      @Jonathan – Your old templates will be restoted when you do an upgrade so you can continue to use them….

      Thanks for all your feedback! Its all in time for v11! :)

      March 9, 2012 at 9:54 pm
  24. Igor Snezhko

    Regarding unsupported phones – I found this manual http://www.3cx.com/blog/docs/custom-phone-provisioning/

    So, the 3CX community can prepare SNOM and other popular brands templates, that unsupported by 3CX Team.

    Personally I am working on D-Link phones template.

    March 10, 2012 at 3:47 pm
  25. @ Nick,
    A provisionable SIP Proxy Manager would be great – we use it a lot at the moment and the management overhead can be dull (ie My phone isn’t working – is your PC turned on? Ah no…).

    Also think that a version that could be installed on a linux based device would be useful too. The Dreamplug micro linux PCs or indeed the OpenWRT based routers would make for a very tidy (and very low maintenance) SIP Proxy device.

    Thanks.

    March 12, 2012 at 5:55 am
    • Hi Martin! Provisionalbe SIP proxy is something we are working on after the beta of v11. Unix port sounds interesting. Igor mentioned it too. I will try to get my hand on one of those dreamplug pcs. We might be able to make a linux port of the SIP proxy manager and allow companies to integrate it…

      March 12, 2012 at 12:52 pm
  26. André Tavares

    Recentemente estamos usando em nossos clientes os equipamentos da Yealink.
    Não temos problemas com eles e além disso tem uma boa interoperabilidade com o 3CX PhoneSystem.

    March 14, 2012 at 1:00 am
  27. Gary West

    Question for Nick Galea:

    You state in one of your above posts:

    “Snom has not been supported for the last 2 years and we will not be updating the 3XX templates going forward in v11.”

    And then in another post:

    “Hi Dave – Thanks for the feedback. Yes, Snom 3XX phones will continue to work reliably with 3CX as before…”

    What exactly does “…continue to work reliably with 3CX as before…” mean? This seems to imply that they worked before and they will work in the future. Can you please clarify this for Snom 3XX phones.

    If someone in the community develops a Snom 320 template that works with a future version of 3CX then is there any other reasons that there could be issues beyond a template?

    Also, can you please tell us why there won’t be any more templates for Snom phones in the future? We have been using over 60 Snom 320 phones with 3CX for the last 3 years and it has been a great combination. The Snom phones are a quality product.

    Gary

    March 15, 2012 at 6:56 am
    • Hi Gary, Sorry about the confusion. TO clarify matters, Snom 3XX phones will continue to work with 3CX. The templates for these phones will be updated in v11. Also, because of the SIp standard there should be no issues. However, its better to use a fully supported phone as we test the firmware of these phones against our PBX, and the vendor commits to do the same, and furthermore we go the extra mile in terms of template development, 1st line support, special features such as firmware updating of phones, auto provisioning and so on. Such things are available only for supported phones. Hope this explains matters.

      March 15, 2012 at 1:47 pm
  28. Pingback: SIP Trunks | SIP Trunking » What is your favorite IP Phone

  29. Braam Snyman

    We recently started selling 3CX and have now discontinued any other products except 3CX and Yealink. The combo works like magic! We have 4 cloud servers with the multi tenant 3CX running and our office is running just on the cloud with no local 3CX server. Once we got past the network learnings everything is working like a dream.

    I have even added my mom on the cloud PBX since they live on a farm where the fixed line operator suffers frequent cable theft and can’t provide a reliable service. My mom is running a Yealink, connected to a 3G router with an outside antenna to increase 3G reception and she can’t stop raving about the quality of calls. If you knew my mom Nick, you would know what a huge compliment that is!

    3CX and Yealink make for a winning combination in our market segment. We deployed a 32 call centre edition with 44 Yealink T32Gs and a T38G this week and the customer can’t be happier with his new phone system.

    The next big project is a 256 call centre edition with 600 users in 50 remote branches, all connecting to their hosting provider on MPLS. It will be rolled out in 5 phases and end up in an upgrade to the 512 call centre edition. Wish us luck with this project :-)

    Thanks for the great support Nick and the 3CX team!

    March 18, 2012 at 3:06 am
  30. Danny

    Yealinks have worked well for my customers, simple, affordable and flexible!

    Now what would totally rock is if 3CX could produce a small footprint device, something the size of a home linksys router, that simply ran the SIP Proxy with a Web GUI for configuration. Nothing fancy, $100 range. Only draw back to the SIP Proxy is when that one end user decides to shut their workstation down. An independent device that could plug into a UPS in the IT closet would simplify things…. Just a thought… Or will it run on Windows Embedded edition?

    March 18, 2012 at 9:17 am
    • Hi Braam, Thanks for your great feedback, nice to hear it is working well for you. Sounds like an interesting setup. Good luck with the 512 sim call project and maybe we can do a case study on it when it is finished? :)
      @Danny – Thanks for your nice feedback. Yes such a device is something to consider…

      March 19, 2012 at 3:42 pm
  31. Braam Snyman

    Hi Nick,

    I have sent the Visio architecture diagram to support and the guys are helping me fine-tune the architecture to ensure a successful implementation. Our standard sales document makes provision for a case study and the customer has already agreed, so I will make contact with you at the point when we are ready for the case study.

    March 21, 2012 at 12:15 am
  32. Craig

    When will we see v11? It has some things I need before implementation…

    March 21, 2012 at 10:45 am
  33. Kaushal Mehta

    Hi Nick,

    Incredible product, 3CX phone and 3CX myPhone.

    I am very much curious to try this product on trial basis, so i had downloaded, 3CX phone and 3CX myPhone.

    I have also downloaded trial 3CX CRM pluggin from
    Link-http://www.3cx.com/blog/docs/crm-api

    But i am afraid, the steps mentioned for that add new contact pop-up box, does not work accordingly.

    Strange thing is after trying 7-8 times to call from 3CX Phone to 3CX myPhone, that dialog box or pop-up of contact details, comes only 1 time.

    May be there is a bug in that 3CX CRM integration pluggin. !!!

    March 22, 2012 at 1:29 am
    • @Kaushal – Thank you for your feedback. I am assuming that you are creating your own plugin? Unfortantely we can not help in the development of CRM plugins, this requires a development support package. However i can assure you the plugin works as it has been used to develop our plugins for all support CRM packages.

      March 22, 2012 at 5:38 pm
  34. Mike Sadler

    Hi Nick, group,

    I’m about to go Yealink after much research… until there are HD (720p) vphones and at a good pricepoint I can’t see the point in spending a lot on other brands when I can get HD voice (G722) for a good price with Yealink – and I have to use a softphone to do HD video anyway. Our local carriers have/are migrating to HD on 3.x/4G mobiles, so folks are getting used to the better quality. I can’t stand using POTS now… a far cry from our first CLEC grade VoIP product (in 1998!) which struggled with quality (despite hefty hardware DSP) all the time.

    Yealink also have a good ‘range’ with every pricepoint covered. Like laptops and company cars, it seems to be important for many customers that they can choose different phones based on status… odd for me, but very prevalent even in this day and age.

    I’m also keen to check out Yealink’s (ACS?) cloud provisioning service, which seems to be similar to the TR069 stuff I’m more familiar with for ISP CPE. For those not familiar, basically, the vendor supplies the MAC/IMEI/ESN of the CPE which can then remain sealed and the provisioning detail is loaded on the ACS to which the device ‘phones home’ on obtaining IP connectivity out in user land and then provisioning magic happens, customer ‘first use’ satisfaction is through the roof – and you don’t burn six months subscription margin in support costs. Anything you guys can do to make that a trivial ‘box tick’ process with Yealink (and others) as opposed to the very ad-hoc approach they have now, would be appreciated.

    WRT softphones, I L-O-V-E your Android and Windows version and must assume the Mac/iOS 3CX phone is similarly great. But Nick… am I missing something? Is there no G.722 or G.729 available? Bloody annoying! I think you could even charge money to add these (like… $5USD each.. $8 for both maybe?) and take BIG market share; or go the whole ad-rev-brand-building thing and do free for ads, pay for none, etc.

    So, to get good G.722 and G.729 on Android and PC at the moment, we’re using Bria (what a pile of… expensive software, but crystal clear 722) on Windows and Media5-fone (optioned up) on Android, which is very solid, 5 on 5 HD vox and v.good on power usage. It lacks a lot of businessy functionality though, especially BLF/dedicated softkeys for agent status, queue in/out, etc.

    Again, I’m pretty new to 3CX, but ultimately, I’d like (and it would help me sell) to see a really integrated MyPhone/3CX Phone that could be ‘tick-box’ placed in a mode where the customer’s soft or hardphone(s) did little more than DSP and map-able keys (BL’s) with all the heavy lifting done by the workstation software. I see a great place for 3CX phone where, installed on any device, I can use any/all of those devices in harmony for a single extension. It’s all pretty close to there with all your wonderful components now, but it could be so much more than the sum of its parts. ‘Hard’ devices, be they SIP phones or HID I/O like HD cameras, numeric keypads, etc, provide AD/DSP and tactile response, but your 13″-26″ display tells the story. The music industry struggled with this for years; the tipping point for many was the availability of cheap MIDI control surfaces, not the already pretty good AD/DA and DSP capability of a computer/audio I/O. IMHO.

    Anyway, fantastic product(s) and I look forward to the next iterations of whatever they may be. Thanks for making VoIP exciting again!

    PS: Can’t wait to see what you’ve got coming in the ‘presence’ space WRT clever message handling and phone status/profile automation possibilities of 3CX MDM. Great stuff!

    March 23, 2012 at 7:32 pm
  35. Kushal Mehta

    Hi Nick,

    Thank you for your reply.

    Yes i am creating my our CRM package/plugin, but in order to create my own CRM package, i have use The CRM Plugin Interface (Sample Plugin) provided at :
    Link-http://www.3cx.com/blog/docs/crm-api/

    And after doing the necessary steps provide at : http://www.3cx.com/blog/myphone/crm-integration/

    It has to work accordingly, which is not the case with us.

    I mean to say that, the basic setup is not working as per the guidance, provided at : http://www.3cx.com/blog/myphone/crm-integration/

    As i have mentioned in my previous comment, when i get an incoming call on 3CX myPhone, the pop-up is not opening regularly. Its very random, after trying couple of times, all of a sudden it will come and after some time it wont.

    I can only develop my CRM Package, if this basic setup (Sample Plugin or 3CX CRM Integration module) works properly.

    Thanks & Regards,
    Kaushal Mehta

    March 23, 2012 at 5:25 pm
    • @kushal – i am afraid we can not give support via the blog. If you are using the CRM API and you want developer support you need to purchase a development support package. More information on our pricing page.

      March 23, 2012 at 7:55 pm
  36. Kushal Mehta

    Hi Nick,

    I just wanted you to know that there is some problem / bug either in the CRM Integration module or the Sample Plugin which you have provided on this site.

    Your documentation is good enough to develop our own CRM package.

    Thanks & Regards,
    Kaushal Mehta

    March 26, 2012 at 8:38 pm