Install and Configure 3CX Phone for iPhone
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Zero Admin
With the new Dashboard
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Bulletproof Security
With SSL certs and NGINX
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Install on $150 Appliance
Intel MiniPC architecture
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New, Intuitive Windows Client
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More CRM Integrations
Scripting Interface to add your own
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Improved Integrated Web Conferencing
iOS and Android apps included
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Personal Click2Meet URLs

Install and Configure 3CX Phone for iPhone

You can stay connected to the Phone System even when you are not at your desk or out of the office. Install 3CX Phone on your iPhone to receive and make calls to/from your extension directly from your smartphone.

Installing 3CXPhone for iPhone

Proceed as follows to install 3CX Phone for iPhone:

  1. 3CX Phone for iPhone can be downloaded from the iPhone App Store, under the name, “3CXPhone-VoIP/SIP phone”.
  2. Once located, select “Install”.
  3. Enter your Apple ID and password to begin the download and installation.
  4. Select the 3CX Phone icon to start the application.

Auto-configure 3CXPhone for iPhone

If 3CXPhone for iPhone is on a WIFI network which is on the same network as 3CX Phone System, you can have your 3CXPhone for Android automatically configure itself using the Auto Provision feature.

iPhone - New Profile

  1. Open 3CXPhone for iPhone. If this is your first time using 3CXPhone for iPhone, read and accept the license agreement.
  2. A message asking you whether you want to “Auto Provision” or “Create Profile” will appear. Tap the “Auto Provision” button.iPhone - Awaiting provisioning
  3. At this point a provisioning request will be sent to 3CX Phone System. The administrator will need follow these steps to approve the provisioning request.
    • From the 3CX Management Console, navigate to the “Phones” node and locate the Provisioning request from “3CXPhone for iPhone”
    • Once located, right-click the “3CXPhone for Android” entry and select from one of the two options you are presented with:
      • “Add Extension”- This option creates a new extension which the phone will be assigned to.
      • “Assign to existing extension”- This will assign the 3CX Phone profile to and existing extension
    • Select one of these options and then select “OK”.
  4. Once the auto provisioning configuration has been applied to the phone, the phone will be ready for use with 3CX Phone System.

Manually configure 3CXPhone for iPhone

If 3CXPhone for iPhone is not on the same network as 3CX Phone System, you need to manually configure a profile in 3CXPhone for iPhone. Before you proceed, you will need to request the following information from your 3CX administrator:

  • Extension number
  • Authentication ID
  • Password
  • Local PBX IP
  • External PBX IP
  1. Open 3CXPhone for iPhone. If this is your first time using 3CXPhone for iPhone, read and accept the license agreement.
  2. A message asking you whether you want to “Auto Provision” or “Create Profile” will appear. Tap the “Create Profile” button.
  3. Configure the following information in the Account and Credentials sections. Tap on the row you want to configure to change the setting accordingly.
    iPhone - SettingsiPhone settings

    • Name: Configure an identity to this profile
    • Display Name: Enter your name (full name, initials etc.). This is the name other phones will see on their display when you call.
    • User: Enter the extension number
    • ID: Enter your authentication ID provided by your administrator.
    • Password: Enter the extension’s password provided by your administrator for your extension.
  4. In the Server settings section, configure the following:
    • Local PBX IP: The local IP address (example 172.18.1.84) of the machine running 3CXPhone System.
    • External PBX IP: Public IP Address (example 214.158.172.35) of 3CX Phone System.
    • PBX port: This can generally be left as default – 5060
  5. The rest of the profile configuration can generally be left as default. Tap the ‘Save’ button to save the profile.
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