Making calls from your iPhone
To make a call, dial the number you want to connect to using the 3CXPhone dial pad. Tap the Dial button (the green button which displays a phone handset). Tap the hang up button (red button) to end the call.
Note: If you experience issues when registering and making calls using your 3CXPhone for iPhone when out of the office, you might want to switch to Out of Office Tunnel. This avoids issues related to firewalls / routers blocking VoIP traffic. Out of Office Tunnel requires 3CX Tunnel to be installed, and this can be downloaded as a separate application from the App Store. The tunnel for iPhone feature works in tandem with ‘3CX VoIP Tunnel’. More information on the 3CX Tunnel can be found down below.
Receiving calls using 3CXPhone for iPhone
Upon receiving a new call, 3CX Phone for iPhone will ring. If the application is running in the background, bring it to front. At this point you are presented with the caller details. Tap the green button which displays a handset to answer the call. Tap the hang up button (red button) to end the call.
Transferring calls using 3CXPhone for iPhone
Whilst on an active call, perform the following steps in order to transfer a call.
- Hit the transfer soft key, located at the bottom right of phone.(the caller will be put on hold)
- Enter the number you want to transfer the call to.
- Hit the Dial button (the green button) to transfer the call.
- Once the receiving end of the transfer answers the call, the transfer will be completed.