Home » 3CX Support: Documentation, FAQ, Config guides

3CX Support: Documentation, FAQ, Config guides

3CX has extensive technical support resources including manuals, forums, configuration guides and paid support options.  3CX Technical Support is available via our Support Portal for 3CX Partners (free) or with a 3CX Support package (Extra charge). Review our support procedures and pricing here. We also have a community forum in which you can obtain user to user support for our products.

IP phone & Softphone configuration guides & Help

Step by Step configuration guides for popular IP phones & Softphones

  1. 3CXPhone for Windows – Configuration guide for 3CX’ free Softphone
  2. 3CXPhone for Android – for Android Smartphones. Provisioned or Manual
  3. CISCO SPA 501G, 502G, 504G, 508G, 509G, 525G – Provisioned or Manual
  4. Polycom SoundPoint IP 320, 321, 330, 331, 430, 450, 550, 560, 650, 670 – Provisioned or Manual
  5. Yealink T20, T22, T26, T28 – Provisioned or Manual
  6. Snom 300, 320, 360, 370, 820 – Provisioned or Manual
  7. IP – Phone Configuration guides – Other Step by Step guides including Grandstream
  8. IP Phone Help – Documentation, FAQs and How-to’s

VoIP Gateways

Step by Step configuration guides for VoIP Gateways, allowing you to connect 3CX to the PSTN

  1. BeroNet BeroFIX (400/1600/6400) – Preferred for BRI and E1 ISDN connections in Europe
  2. Patton Smartnode 4114 – Preferred for analog lines
  3. Patton Smartnode 4960 – Preferred for T1 connections in the USA & Canada
  4. VoIP Gateway Help – Documentation, FAQs and How-to’s
  5. Other VoIP Gateway Configuration guides – Sangoma, Grandstream, Linksys

VoIP Providers

  1. A list of Supported VoIP providers can be found here
  2. VoIP Providers – Information, FAQs about configuring a VoIP provider

Documentation / Manuals

  1. Administrator Manual of 3CX Phone System (PDF)
  2. Online User manual for extension users of 3CX Phone System
  3. General – General documentation on configuration

Firewall configuration

  1. Overview
  2. Router Configuration for 3CX PhoneSystem
  3. Securing 3CX PhoneSystem – with some valid firewall pointers
  4. Checking your Firewall Configuration
  5. Too Much Security – an example
  6. Firewall, NAT & Networking issues – FAQ’s and How-to’s

Online Training

  1. 3CX Training course – Video training course on 3CX Phone System
  2. 3CX Certification – Get 3CX Certified online (Prepare before as you can not re-take the test )

3CX Phone System additional services / modules

  1. 3CX Hotel Module – an overview
  2. 3CX VAD – Voice Application Designer
  3. 3CX SIP Proxy Manager – to overcome NAT traversal issues
  4. 3CX Assistant – for FULL presence info and advanced telephony functionality

Integrating 3CX with 3rd-Party Applications

  1. 3CX Assistant CRM Plugins – How to integrate 3CX Assistant with Microsoft Outlook, Salesforce and Microsoft CRM Dynamics
  2. 3CX Assistant Advanced Integration and Notification features
  3. Exchange Server Configuration – How to integrate VoiceMail and DRs with Exchange Server 2007 & 2010
  4. 3CX API – Documents relating to the APIs available for 3CX

Useful links

  1. ChangeLog – Build History – Contains all 3CX builds and their changes
  2. Downloads – Overview of available downloads at 3CX
  3. Third Party Applications – List of 3rd party applications developed for 3CX
  4. Troubleshooting – How to troubleshoot 3CX Phone System