Monitoring Calls and Extensions

The default tab shows the active calls in the system (it will show all the calls you have rights to see) as well as a list of all the extensions in the system, grouped by extension group.

Active Calls

3CX MyPhone will show all active calls, color coded.

• Internal calls – Shown in purple.
• External calls – Shown in dark blue.
• Queue calls – Shown in light blue.
• Parked calls – Shown in dark red.

You can right–click on any active call (providing you have the rights) and perform one of the following actions:

• Pickup – Diverts the call to your extension.
• Hang up – Disconnects call.
• Transfer – Transfers the call to another extension. You will be prompted for an extension number.
• Park – Parks the call so that another user can pick up the parked call.
• Divert to My Voice Mail – Transfers the call to your voice mail.
• Record Call – Records the conversation and stores it a wav file on the server.
• Barge in – Joins you to the call so that you can speak and listen in.

If you have an active call yourself, you can perform the following actions:

• Hang Up the call
• Transfer the call to another user
• Park the call
• Record the call

Extensions

The extensions section of 3CX Assistant lists all extensions and shows their status. Right-click on an extension and you can:

• Call the user
• Chat with that user
• Call the mobile number of that user
• Leave a voice mail message
• Make an intercom call
• Create a conference call with the user

You can also call an extension by double clicking on the extension.

Extension Status/Presence

The following extension states are possible:

• Green – User is available for calls.
• Grey – Not registered – User does not have a phone registered to take calls.
• Red – Away – User’s status is set to Away. Calls will be diverted based on his/her preferences.
• Dark Orange – User’s status is set to Out Of Office. Calls will be diverted based on his/her preferences.
• Yellow – User’s phone is ringing or dialing.
• Purple – User is on an internal call.
• Blue – User is on an external call.
• Light Blue – This is a queue call.