Monitoring Calls and Extensions
Zero Admin
With the new Dashboard
Bulletproof Security
With SSL certs and NGINX
Install on $100 Appliance
Intel MiniPC architecture
New, Intuitive Windows Client
More themes, more UC
More CRM Integrations
Scripting Interface to add your own
Improved Integrated Web Conferencing
iOS and Android apps included
Personal Click2Meet URLs

Monitoring Calls and Extensions

The default tab shows the active calls in the system (it will show all the calls you have rights to see) as well as a list of all the extensions in the system, grouped by extension group.

3CX MyPhone Extensions Tab

Active Calls

3CX MyPhone will show all active calls, color coded.

  • Internal calls – Shown in purple.
  • External calls – Shown in dark blue.
  • Queue calls – Shown in light blue.
  • Parked calls – Shown in dark red.

You can right–click on any active call (providing you have the rights) and perform one of the following actions:

  • Pickup – Diverts the call to your extension.
  • Hang up – Disconnects call.
  • Transfer – Transfers the call to another extension. You will be prompted for an extension number.
  • Park – Parks the call so that another user can pick up the parked call.
  • Divert to My Voice Mail – Transfers the call to your voice mail.
  • Record Call – Records the conversation and stores it a wav file on the server.
  • Barge in – Joins you to the call so that you can speak and listen in.

If you have an active call yourself, you can perform the following actions:

  • Hang Up the call
  • Transfer the call to another user
  • Park the call
  • Record the call


The extensions section of 3CX Assistant lists all extensions and shows their status. Right-click on an extension and you can:

  • Call the user
  • Chat with that user
  • Call the mobile number of that user
  • Leave a voice mail message
  • Make an intercom call
  • Create a conference call with the user

3CX MyPhone Call Options

You can also call an extension by double clicking on the extension.

Extension Status/Presence

The following extension states are possible:

  • Green – User is available for calls.
  • Grey – Not registered – User does not have a phone registered to take calls.
  • Red – Away – User’s status is set to Away. Calls will be diverted based on his/her preferences.
  • Dark Orange – User’s status is set to Out Of Office. Calls will be diverted based on his/her preferences.
  • Yellow – User’s phone is ringing or dialing.
  • Purple – User is on an internal call.
  • Blue – User is on an external call.
  • Light Blue – This is a queue call.