New 3CX Feature Requests App on Facebook

New 3CX Feature Requests Facebook AppWe are pleased to announce the launch of the new 3CX Feature Requests Facebook app. The app makes it easier to vote, share, discuss and like feature request posts, with the best ideas rising to the top.

With the launch of the new app, creating and voting on ideascale has been disabled – the most popular ideas from the ideascale page will be ported over to the new app.

Be sure to “Like” the 3CX Facebook Page. If you have any ideas that you think should be included in 3CX Phone System and other 3CX products, post them on the app and share your post with your colleagues and friends.

The 3CX Feature Requests app is currently in beta. Please report any issues via email to

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  1. Joep

    Ideascale DISABLED per immediate wihout any prior notice.
    The most popular ideas(to WHOSE idea???) are being ported.

    I detest the way we are forced to join Facebook in order to stay informed on 3CX.
    I totally DISlike Facebook and do not want to be a member of that hall of shame.

    May 29, 2012 at 2:31 pm
  2. Simon

    I don’t think this is a step forward. There should also be a way to request for new features without Facebook.

    May 29, 2012 at 3:07 pm
  3. Tom

    And what for those who don’t have and/or don’t want have a Facebook-Account?

    In my opinion, it’s a big step backwards…

    May 29, 2012 at 6:35 pm
  4. Chris

    I’ll say this flat-out: You’re doing it wrong.

    Really? Facebook? I don’t have one for business purposes and I never will. Many businesses also have it blocked.

    I guess I’ll just be emailing any requests in until this fixed.

    May 29, 2012 at 8:11 pm
    • @Chris – well i will answer you flat out :) We will only consider feature requests via our specially developed Facebook app.

      May 29, 2012 at 8:13 pm
  5. SamS

    I also have *not* found Facebook to be appropriate for the type of business we are in, since we are business to business, not business to consumer. LinkedIn is closer match.

    Many businesses have access to Facebook blocked due to its majority non-business related content.

    Ideascale seemed to be working well and was a step forward from when the ideas were tracked in a forum.

    Since I can’t go see the new idea facebook functionality, it is a giant step forward from what ideascale offered?

    May 29, 2012 at 8:42 pm
    • 3CX will be centralizing our community communication on the forums, on our blog and on facebook. To that end we are developing facebook apps that will streamline communications whilst ensuring that we know who we are talking to. We dont want to spend time on comments from “Anyonymous”. Our dev, testing and support team want to speak to real people. Facebook is perfect for that. Facebook is a big part of our marketing and communications strategy. We are hardly the only company to work on Facebook. We have no plans for anything on Linkedin or Ideascale.

      May 29, 2012 at 8:51 pm
  6. Igor Snezhko

    Linkedin is not very popular in many countries. I will prefer to have one common account and one place for all communications. Facebook is ideal place for that. I am not think that system engineer that able to make adequate 3CX feature request will sit self-blocking from Facebook :-)

    May 29, 2012 at 9:58 pm
  7. Clive Arnold

    This is a very bad call.

    So for example a business of a reasonable size is using 3CX as their phone system and the business implements a web filtering solution in the their environment, more than likely Facebook will be blocked as a website that would be classified as ‘Social’ and not business related.

    Unless you’re a senior member of the IT department your access to Facebook will be blocked like it would be for all other users, ‘whitelisting’ Facebook just so you can add features requests is not appropriate.

    May 31, 2012 at 1:57 am
    • First of all not many companies offer the ability to submit feature requests and discuss them openly with the company. Try submitting feature requests for Cisco Call Manager and see what feedback you get! Now creating a Facebook account is really not a problem and finding a place to use it from is not a problem either. Fact is that Facebook is the largest social network and on that basis we are using that for feedback. If you want to close your eyes to it, no problem. But if you want to interact with us in regards to feature requests that’s the only place you will be able to do it. Thanks for your understanding.

      May 31, 2012 at 1:47 pm
    • @Joep – well personally i like facebook. :) But thats just my personal opinion. Re their telephone plans, i would love to have a meeting with mark about it but i dont expect it to happen :) I dont think its something Facebook should do, best they focus on their social networking site.

      May 31, 2012 at 4:27 pm
  8. Zoe

    It’s a not a good idea.Do you know We are in the china.We can’t use facebook,so how can I subbmit the idea?

    June 1, 2012 at 2:42 pm
  9. Fu

    In china,We cann’t facebook.Facebook is shielded.Does this mean that exfoliative our rights.I can not submitted to the relevant issues.

    June 1, 2012 at 2:47 pm
    • @Fu – Maybe you should find a way to bypass the Great Firewall of China :-)

      June 1, 2012 at 4:35 pm
  10. Josh Einstein

    Definitely not a fan of this. Ideascale at least let me use my professional email, but this is not right. 3CX feature requests, for a professional application, should be kept professional.

    Facebook is not professional.

    Also, what is going to happen with all of the feature requests that are not as popular? Are they just going to be dumped?

    June 1, 2012 at 11:48 pm
  11. Ideascale was the coolest site too. Although it looks as if the Facebook is almost the same feel. No way to carry over the pending Ideascale items? Folks spent a lot of effort and their time. I’m sure 3CX won’t disregard them…right?

    June 2, 2012 at 12:05 pm
    • @ryan Only the top feature requests will be placed on the new 3CX ideas app.

      June 2, 2012 at 1:36 pm
  12. flurk

    Just want to say that i don’t like the decision neither. Facebook is a huge infringement in my privacy and by principle i refuse to follow/click any company or link on facebook/leading to Facebook.
    A good company runs a good website. Not a page on such a messy thing like Facebook.
    Fare thee well…

    June 16, 2012 at 6:00 am
  13. Andy

    I too want to say I don’t like this decision. I don’t have a Facebook account nor do I want to be on Facebook. I guess I won’t be looking at the blogs or ideas anymore. In addition, a lot of my customers don’t have Facebook accounts either. A lot of them are hardworking individuals who just don’t have an interest or time in publicizing themselves on the internet.

    I agree, Ideascal was a nice site.

    June 26, 2012 at 5:48 am