There is really one feature that we are missing: a “basic” Mac OS 3CX Assistant. Even if it were with reduced functionality’s (extensions statuses overview+own extension status setting and queue attendance).
You probably have more and more SME users having a Mac…at least I hope this will soon make economical sense for you to implement !

V9 looking better with every update. The sorting in the Assistant is perfect once more.

I have noticed what may be a new anomoly in the 3CXPhone. The ‘Set to Away’ option when the computer is locked or when the screen saver is on seems not to work. I think that it did work for one of our users but instead of setting the status to ‘Away’, I think it set ‘Custom#2′.

Am I doing someing wrong?

Thanks.

I am a college student , i work in graduated project in sudan university
I need assistance in 3CX phone : settings and control and configuration of software to get the call-center over an internal network (LAN).
what
3CX Phone System to work over win XP
http://www.3cx.com/VOIP/ip-phone-help/LAN-PBX.html

What are the steps?
Pleeeeeeeeeeeeease help me

my Mail : shazalysust@gmail.com

“When will you add multi-language digital receptionist and prompts !!!! Almost every other PBX have this.”

Nick, can you maybe answer this one?

Regarding item #2 above (PIN code dialing), I believe that using the outbound rule method allows someone to use the redial or dial history of the phone to see your PIN code. Integrating a PIN code function to the phonesystem would be very desirable in order to avoid this kind of issue.

Fábio

Maxime

Thank you for your feedback. Re your questions
1. The call reporting database is openly available and has been since the start of the 3CX. You can access the data and make any report you want…
2. PIN code dialing has been requested but you can already do it right now by using outbound rules. You just create an outbound rule that forces the use of a 4 digit (i.e. pincode) prefix and then apply it to 1 or more extensions. I believe what you want though is a separate user database so that users can enter a pin and make a call and this will be logged separately. Not in v9 but we will consider this for future versions
3. The reporter is not something you give to all users so i believe its OK that its not web based, but nevertheless we are considering a web based one but this would require admin access to the admin console
4. Class of service is not something we are working on at the moment. You mentioned you do not like the prompt but its easy to change this prompt to whatever text you like in the system prompts node…

I hope this helps, thanks again for your feedback

Thanks for your feedback! We have no plans for a SugarCRM plugin but you could consider making one yourself using the CRM API…

2nd very important request is the ability to enforce a pin code for external dialling and report on activity by Pin, we have lost around 12 sales in the last month becuase this feature is not there.What we require is that a user picks up a phone, enters in a pin number then the external number, and then we can do a report by pin to see what the user dialled in that month. It is critical that no external calls can be made with out first entering in the pin number. What would be fanastic is a option on each 3cx extn to enforce pin dialling, so that we can force pin code use on only the extn we select. An example of why this would just make our day is so we can say all extn outside of the management office need pin numbers and those in the management office do not.

Also just some other things that would really help out.
1.Web enable the reporter, at present we have to get a user to log onto the 3CX pabx either physically or via Remote desktop to run the reporter.This is really not ideal as we had to setup a whole set of user profiles on the pabx to stop the user from doing something nasty. It a bit like in the IT world you would never let a user log directly onto a server, so changing your reporter to a web interface would make 3CX just even more awesome and follow good security practice.

2.Class of Service, it would be great if we could create various class of services that stop certain numbers from being dialled if the extn is in that class of service/s. at present we create a outbound rule that matches say 0 for toll call and does not route it to a provider, then put extn in that outbound rule. This works in stopping the extn from dialling anything beginning with a 0 but they get a voice prompt saying no route available etc instead of sorry you are not permiitted to make this call.The exisiting prompt then causes a helpdesk call as the caller think something is wrong with the pabx, which of course there is not. What we have done as a suggestion is create a secondary proxy server(our own internal development) that acts as a voip provider, we then add in our own provider to the outbound rule which simply plays a message when it receives a call request. the message is something nice like call is not permitted. One simple way i think you could do this is to allow the outbound rule to route to a Voicemail box or digital receptionist.

sorry for the long post and i hope some ideas will be taken on board. Every little feature you add really makes a huge difference to sales and we are 100% committed to 3CX and only want to help it get better and better.
thanks

Jason

Any chance of SugarCRM integration for the 3CX Assistant?

Cheers Eric

the outlook x64 plugin hasn’t been included in this RC, right? any chance to see it in the next RC?

thanks and regards.

We’re almost there, well done!

Regards,