3CX Phone System version EOL

3CX Phone System logoWe often receive support requests for older versions of 3CX Phone System. Product support can only be offered on the current version. The previous version will be supported for 12 months following the release of the current version, after which you will be asked to upgrade to a more recent version.

In addition, we cannot guarantee that new device firmware will work with the older unsupported versions of 3CX Phone System. With VoIP technology improving at such a rapid pace, there are various technical limitations when updating older versions to support newer firmware and newer devices.

We would also like to remind our customers that we recommend buying 3CX Phone System through a 3CX Partner, and obtain support through the 3CX Partner. Should you wish to receive support directly through 3CX Support, you would need to have a support package. More information on our support procedures can be found at http://www.3cx.com/ordering/procedures

  1. Thanks for the post.

    Speaking of which, when will v11 be out?

    Regards
    Andrew

    April 25, 2012 at 1:21 pm
  2. Joep Maas

    Hi Nicholas,

    May I suggest that 3CX be more specific about this?
    Maybe it might be better to publish a more specific list like:

    Supported:
    Eol planned at:
    Eol as per:

    So that everyone can act (or refrain from acting) accordingly?

    Best Regards
    Joep Maas
    Clever Clips

    April 25, 2012 at 2:56 pm
  3. Utpal

    i agree to joep’s suggestion, that help us to ask our customer to upgrade frm current version

    April 25, 2012 at 3:43 pm
  4. Nicholas Sciberras

    Hi,

    @Andrew, version 11 is expected to be released in BETA soon. Subscribe to get notified to new blog posts, and we look forward to your feedback during the BETA.

    @Joep, you are correct. 3CX Phone System version 10 has been released on 11th May 2011. Therefore version 9 will remain supported till 11th May 2012. Version 10, being the current version, is still supported and will continue to be supported for a year after the release of version 11.

    ** updated response to reflect supported date for version 9

    April 25, 2012 at 4:14 pm
  5. Bruce G. Kreeger

    We are looking forward to the Beta. Go 3CX Team!

    April 25, 2012 at 6:02 pm