Ta’ Xbiex 14 April 2009 – 3CX has published a case study which outlines the process of Allcare’s transition from a traditional hardware PABX to a software based solution provided by 3CX. 3CX is an international manufacturer of software-based IP PBX developed specifically for Microsoft Windows and based on the SIP standard. As a premier insurance service provider, Allcare operates an inhouse call centre dealing with around 2000 daily calls.
3CX Phone System for Windows consists of the server software, soft phones or SIP hardware phones, and a VOIP Gateway to connect existing phone lines. A VOIP provider can be used to leverage low cost calls across your user network. The system can use the existing computer wiring (and share the network point with the computer) and can be installed on an existing, non-dedicated Windows server or run as a virtual machine.
Mr. Mark Camilleri, Operations Manager at Allcare explains that with a staff of 60 and growing, the company literally ‘grew out’ of their proprietary PABX phone system. “With 3CX Phone System, all a person needs to do is to move his phone and connect it to wherever he needs without having to change anything to the PABX or rely on specialized IT staff.”
Nick Galea, CEO at 3CX said, “Staff mobility, the elimination of phone tag and a reduction in administration and training time by IT staff are some of the main drivers in the migration to software-based PBX.
We are delighted to see that an established insurance business such as Allcare is already enjoying these tangible business benefits from 3CX IP PABX.” It is not incidental that a company whose core expertise is underwriting personal and liability insurances has opted to leverage the low-risk, high-gain technology of 3CX Phone System.
This and other case studies can be seen at http://www.3cx.com/customers/
3CX is an international developer of telecommunications software, headquartered in Europe with offices in the UK, USA, Germany, Cyprus, Malta, Australia and Hong Kong. It is a Microsoft Gold Certified partner and is backed by an experienced management and development team. Its product, 3CX Phone System for Windows, has earned Windows Server 2003 Certification and has received numerous awards, including The Windowsnetworking.com Gold Award, the Communications Solutions 2007 Award, the Windows IT Pro magazine 2008 Editor’s Best Award and a Best Buy Award by Computer Shopper Magazine, all in recognition to the company’s commitment to innovation and quality.