3CX Provides the Fuel to Heat up Zehnder’s Business Phone System

Zehnder GroupHeating Specialist Zehnder realizes phone system administration savings of over 90% per year with 3CX

London, March 23rd3CX, developer of the popular VoIP PBX 3CX Phone System, today announced that heating specialists Zehnder has installed the 3CX Phone System in their German offices and immediately made massive savings.

3CX Passes the Test

With 500 employees making approximately 2,000 calls a day, Zehnder required a phone system that was robust enough to cope with such a high demand. In January 2010 Zehnder set up a test infrastructure, in which a project team consisting of 30 users from Sales and Production analyzed the 3CX Phone System for several months. 3CX quickly proved to be a dependable and cost effective IP PBX solution and was therefore selected as the preferred choice of business phone system for Zehnder.

Up until the implementation of the 3CX Phone System, Zehnder used a traditional, out of date proprietary phone system from Avaya, which was difficult to scale and required the use of costly telephony specialists. Simple features which come as standard with 3CX such as adds and moves and conferencing proved too difficult to set up.

Today, hundreds of Zehnder employees are making thousands of calls a day whilst utilizing the Unified Communications features 3CX provides such as presence, which allows employees to see whether a colleague is on the phone or not, therefore avoiding unnecessary phone calls and useless transfers. Communication is more effective and less time consuming, increasing the amount of calls to and from customers each day and thus boosting sales.

“Administering the 3CX Phone System is child’s play – everybody who can use a Windows application can administer 3CX.” – Ercan Yapalak, Zehnder IT Department.

“With such a high influx of calls per day, interruptions in communication are simply unacceptable as they can be devastating to a business. With the 3CX Phone System, we were confident Zehnder could continue as normal while the changeover took place and then enjoy massive savings and increased productivity immediately after – and that’s exactly what happened.” – Nick Galea, CEO, 3CX

A case study on the implementation of 3CX Phone System at Zehnder can be found here.

About 3CX

3CX is the developer of 3CX Phone System – an open standard unified communications platform for Windows that works with standard SIP phones and replaces a proprietary PBX. 3CX is more manageable and can deliver substantial cost savings besides increasing productivity. 3CX Phone System has earned numerous awards; Windows Server Certification, Windowsnetworking.com Gold Award, Windows IT Pro magazine 2008 and a Best Buy Award by Computer Shopper Magazine. For more information, visit http://www.3cx.com

About Zehnder

Based in Baden-Wurttemberg, Germany, Zehnder GmbH is the daughter company of Swiss Zehnder Group AG, a public company and market leader in decorative, bathroom and electric radiator production.
Ever since founder Robert Zehnder invented the tubular radiator back in 1930, the company has been a pioneer in heating unit manufacturing and is at the forefront of the commercial sector for controlling air circulation in houses and offices as well as winning back warm air. For more information, visit http://www.zehnder-systems.com/

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  4. Thomas Simon

    3CX provides a stable system and after reading this article I think Zehnder is also satisfied with it. By the way did you know that 3CX can be connected to a webphone. This solution has great advantages. The solution I have found was offered by Ozeki Webphone. In my opinion that is an interesting topic as well. See it for yourself if you are interested.

    March 29, 2011 at 1:40 pm