A New 3CXPhone for Windows Update is Coming Soon!

The new 3CXPhone shipped with version 12 has been a major step forward. Its seamless support for Android phones, tablets, iPads, iPhones and of course Windows desktops as well as its integrated softphone with PUSH support has set new standards of mobility in the PBX industry. And CTI integration with leading IP Phones means great productivity gains. At the same time, it presented a major architectural change that required us to redevelop many features, some of which did not make it into the first 3CX Phone System v12 release.

We shipped many features in Service Pack 1 and Service Pack 2, but following feedback from our valued customers and partners, we started to work around the clock to launch Service Pack 3 and include as many of the features requested that we could. Service Pack 3 for 3CX Phone System should be out by the end of  November and will include the following features:

Image of the new 3CXPhone for Windows client themes

New Features

  • Choice of colors. Besides the current Dark Grey color scheme, there is also a White color scheme.
  • 3CXPhone is slightly larger, allowing all icons to major functions to be listed at the bottom of the client.
  • Added the ability to change voicemail greeting messages based on the status you’ve set.
  • Call Duration is now displayed in the Call History.
  • Standard Blue Tooth headsets are supported in Windows & Mac (i.e without answer button)
  • Contacts can now have multiple numbers. Mobile and home numbers have different icons.
  • Queue Calls forwarded to mobile numbers are seen in the presence Active calls screen of the user.
  • Added the ability to automatically change your status to ‘Away’ when there’s no computer activity.
  • Added the ability to launch the 3CXPhone client automatically if numbers on a website are formatted with the ‘tel: protocol’ URL links.
  • Chat notifications are updated when a user is not available for chat.
  • Added chat status at the top showing the chat status of the user you are chatting with.
  • Messages sent when you are offline will be delivered when you change your status to ‘Available’.
  • Added search in Voicemails and Recordings.
  • Added the ability to add a company / personal phonebook entry from Call History.
  • Improved Hotkey function. Now simply press hotkey (no need for CTRL + C) and the number will be copied, cleaned from any –, spaces or () and pasted to the 3CXPhone dial pad.
  • Company phonebook entries can now be imported with just the company name, which is useful for business contacts.
  • Added the option to add an international dialing code to replace + with 00 or 01 for CTI calls.
  • Added the ability to transfer / divert to someone else’s voicemail.
  • Mapped delete key to delete voicemails and recordings.
  • The company phonebook can now also search using a company name.
  • Search filters in the full screen Presence, Contacts and Voicemail section have been approved.
  • Added G722 support.

Fixes

  • Fixed answering notification not showing when another application was maximized in the foreground.
  • Fixed the issue when 3CXPhone is used over a VPN.
  • Fixed the issue that external participants were not always visible when creating conferences.
  • Fixed the crash when the language is set to Turkish.
  • Fixed the bug that prevented the client from showing remote bridges.
  • Fixed the bug that showed 3CXPhone as not registered when in CTI mode.
  • Fixed crash when copy / paste commands were entered whilst on a call.
  • Fixed crash when 3CXPhone loses connection to the server and the user tries to access Call History.
  • Fixed the bug when in full screen presence mode that didn’t show queues and remote bridge information.
  • Fixed the bug when phone loses configuration.
  • Fixed bug in codecs and outbound proxy.

All these great features should be with you before the end of November. Meanwhile, I welcome your feedback!

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  1. Laurent

    YES! I see a fix for 3CXPhone when used over VPN. The major issue at our company, a combination of the new phone in combination with a Cisco VPN (for our homeworkers) and as a result an one-way audio problem. Fingers crossed!

    November 26, 2013 at 11:51 am
  2. Mahomed

    @Jesper

    Thanks! That’s a very good explanation and definitely shows “the other side of the coin”. I wish 3CX would explain it like that. I can see now that the issue is that Jabra don’t want to include 3CX in the suite by default (I assume they want more fees). But it’s not easy to see that at first.

    My concern still remains that if you have a small business (1 – 20) users, you cannot use any headset with 3CX and have the full functionality of the headset. The only way to do this is to buy the more expensive system. From a customer/end user point of view (who doesn’t see it as Jabra making more money) it seems unfair on the part of 3CX.

    3CX have also recommended still using 3CXPhone v6, but does that mean then that customers can’t have v12? Or if they have v12, they can’t have the full features just so they can use a headset with call pickup?

    Up until now, Plantronics was not an option either.

    So let me ask you this, if you can’t/won’t use Jabra, and Plantronics requires Pro, what would you recommend to a small business?

    @3CX, please feel free to give Jesper my direct email so we can continue discussion offline if preferred.

    November 26, 2013 at 3:01 pm
    • @ Mahomed: We have decided to include Jabra and soon Plantronics headset support in the STD edition as well. SP3 will not require the PRO edition.

      November 27, 2013 at 7:41 am
  3. Kevin Wade

    Will the new 3CX Phone have the video option back? My customer likes the web cam ability in 3CX Phone 6 but also like the Presence and chat in latest version.

    Any updates with the iPhone/iPad softphones? Customer is not liking the “missing calls” because the phone is locked and can’t get to it fast enough.

    And just to confirm that the ability to record an alternative message will be included in the next service pack? I believe I saw an earlier post mentioned that if you set yourself to away, it will play a different message than your normal recorded one.

    November 26, 2013 at 3:36 pm
  4. Mahomed

    @Nick – THANK YOU!!! That is brilliant news :-)

    November 27, 2013 at 10:52 am
  5. Be nice if drag and drop transfer could be optionally set as supervised transfer

    November 27, 2013 at 12:13 pm
  6. @Mahomed
    You are welcome :-)
    I think that Nick´s last answer close the “case”.
    But to a customer who do not have the extra €140 for a PRO version, we could recoment a Cheap USB Headset. To be honnest, most customers get more value for there monney if they spent the extra €140 on the PRO Phonesystem, compared to spent €330 for one Jabra 9470 headset, or?
    You can have USB Headsets for as low as €37.
    We (partners), my self included, might should be better to explain the value to our customers, rather than selling 3CX based on its price, just a thought:-)

    /Jesper

    November 28, 2013 at 12:04 am
  7. saharra

    hi!! i’ve been experiencing trouble with the call recipient not hearing me. I can hear them but they can’t hear me. I’m using Phillips headset now. Does 3CX support it?

    November 28, 2013 at 2:54 pm
    • @saharra – then the you have to check the driver of the philips headset in windows and contact philips support. 3CX supports all headsets bluetooth or usb via the windows drivers. The only extra thing we do for jabra is to support the answer button. But if you dont need that you can save yourself the 300 euro Jabra Rip Off and use any Headset with windows drivers.

      November 28, 2013 at 5:21 pm