Office 365 CRM Integration with v12.5 Offers Improved Customer Service

Improve the way you handle customer calls. Now with 3CX Phone System v12.5 and Office 365 integration, you can take advantage of accurate automatic activity reports that will allow customer service personnel to handle business effectively and efficiently. Also, with automatic call pop-ups no time is lost looking for the customers record.

Contact details automatically resolved for inbound calls

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All the information you need, when you need it. When a call is received the contact record will automatically open in your browser. This record includes a detailed call history listing all calls with that contact along with date, time, and duration of the call.

New contacts are automatically created if not resolved

Never miss a contact! If an inbound call is received and a contact is not resolved, a new contact will be automatically created and call information will be saved.

Call information saved in Contact notes

As a detailed call log is saved for every contact, you are always kept informed and up to date about when your customers come in contact with you. You can also view if you missed a call from your customers and call them back thus enhancing their customer service experience with your company.

Download 3CX Phone System v12.5 today and take advantage of the Office 365 CRM integration. Our detailed, step-by-step installation instructions will have you up and running in no time.

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  1. The only phones system with deep integration into Office 365. Way to go Team 3CX

    January 24, 2015 at 9:02 am
  2. Felix Burkhard

    Cool new feature – great. Will this be expanded into the Outlook integration? Is this done via an API? Is this API documented so we could integrate with another custom “CRM” that our end-user have?

    January 28, 2015 at 2:39 pm