V15 – What’s still cooking…..

Take a look at the upcoming UC features in 3CX V15V15 is a major release, a phenomenal amount of work was put into it and consequently not all the planned features have yet made it into v15. However, v15 architecture is very flexible and we will be able to release many more requested features through service packs in the coming months.

In order to help you with your planning, we are providing an insight into our release plans. It should be noted that exact dates or commitments are hard to give – some features simply are not within our control. However we can be fairly confident about the following features and dates:

Client Updates

With v15, client updates will now be made independent of service packs. This greatly eases testing and release burden for us and admins. Expect updates to the Mac and Windows client to happen in the coming weeks. Of course some client updates will require the installation of a service pack.

  • Mac client update
  • Release of CRM integration template

Time frame : July / August

Service Pack 1

  • Full Localisation of PBX and Clients
  • Call Status Overview Page
  • Ability to use third party apps that rely on the Call Control API

Time frame: July / August

Service Pack 2

This will be a bigger update, with more features

  • Hotel Module features added to PRO & ENT Editions
  • Ability to easily manage extensions connected to FXS Gateways & DECT Base Stations
  • Bulk operations (Extensions, DIDs etc.)
  • Granular Admin Rights for Management Console Access

Time frame: September/October

Service Pack 3 and beyond

It’s too early to give an exact feature list or time frame on service pack 3, but:

  • Address most of the top 20 ideas posted in the ideas forum
  • Reporting module update – more reports and possibility to access report output via the web

Time frame: November / December


A special note for the VAD – currently VAD apps do not run on v15. We are planning a major upgrade to the VAD that will add much more control and scriptability to voice applications. It’s going to share much of the logic and code with the new client/CRM integrations. A big new feature will be the ability to launch outbound calls and integrate with Queue functionality. You will be able to build powerful integration and contact center apps.

Time frame: October / November

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  1. Do you have a timeframe on multi-tenancy ?

    July 14, 2016 at 1:35 pm
  2. What’s the plans for Cloud Hosting updates?

    July 14, 2016 at 2:05 pm
    • For sure this will be something for after the SP2 as it still contains some core operations for the pbx which will be even more needed in a multi 25 times installed version…

      July 14, 2016 at 4:36 pm
    • Even I m waiting for the cloud hosting updates

      August 12, 2016 at 10:19 am
  3. Nick Mancini

    Despite being logged in and a contributor, I get “You are not authorised to view the toplist”

    July 15, 2016 at 4:07 pm
    • AGP

      @Nick Mancini Please try again now.

      July 15, 2016 at 4:52 pm
  4. Nick Mancini

    Please consider adding MoH playlist with randomization by day, especially for queues, which are subject to long hold times. Single track MoH for queues creates a horrible experience for callers, which makes OUR clients upset.

    July 15, 2016 at 4:08 pm
  5. Jamie

    You have not given much priorty to the top 20 ideas of your customers.
    You didn’t implement their ideas in the V15 release and you are not planning on implementing them in SP1 or SP2. Should these not be your number 1 priority?

    July 15, 2016 at 6:17 pm
    • Yes we did.. Before V15 development started we went and selected the top voted ideas. We implemented them in V15 and we added some on the V15 and V16 roadmaps.

      July 15, 2016 at 9:54 pm
  6. Jamie

    Thank you for the quick reply but I still have trouble believing this is where the focus is. In the top 5 for most voted ideas there are two items that have not been addressed yet: report on simultaneous calls and web reporting.

    July 18, 2016 at 5:24 pm
    • Andreas Christodoulou

      @Jamie Reports Update and Web Reports will be added to Service Pack 3

      July 20, 2016 at 11:07 am
  7. Roadwings

    Please bring back WebRTC click-to-call, just as it was in the previous version. With local FQDN addresses and treated as an extension. There are a few posts with high votes, plenty of views and replies about this topic. Please don’t wait until version 17 or SP7 to do this. Can this be a priority? We are a maintenance paying Pro version customer and need this feature returned.

    July 21, 2016 at 6:39 pm
    • Its not entirely gone, but it currently bundles video. You still have the personal URL per extension. We are making an audio only option which will work in much the same way but allow you to add video and be much easier to configure. It will not be SP7 dont worry :) I am very intrigued by your use case by the way, would email it to me?

      July 21, 2016 at 7:31 pm
  8. nuit

    AUDIO LINE IN for Multi-Tenant, Pleeeeaaasssssee! I am losing out of massive revenue because this feature was dropped after v12.5.

    July 29, 2016 at 8:11 pm
  9. Gareth Winn

    Presence not working on windows phone 10 app since v15. Is this a known bug? Please fix asap

    August 31, 2016 at 11:08 pm
    • Charalambos Eleftheriou

      @Gareth , This is not a bug it works just fine. This will be something not configured correctly on your side. If connecting remotely check your firewall ports are forwarded properly. If on same Lan as the PBX, check that the FQDN used for internal connections can resolve correctly and that all windows updates are up to date on the PC and that if any anti virus is present that there are exclusions for the 3CX client as documented here: http://www.3cx.com/blog/docs/3cxphone-presence-self-help/

      September 1, 2016 at 2:47 pm
    • Gareth

      @Charalambos It works fine on my Windows 10 laptops, tablets and with my android tablet both inside the network and outside. Just seems to be the Windows Phone 10 app that isn’t working. I’ll speak to support and see if they can shed any light on it.

      September 2, 2016 at 6:34 pm
  10. Thomas

    3CX Support informed us (just a few seconds ago), that Hot Desking is a missing feature in v15! At the moment they cannot tell us which Service Pack will make this functionality work again.

    October 7, 2016 at 2:01 pm
    • Charalambos Eleftheriou

      @Thomas, this is correct. Hotdesk templates are not currently available for v15. We do not have a date as yet for when the extended services package, that contain the Hotdesk templates, will be made available.

      October 8, 2016 at 12:53 pm