January 12, 2010 – 4:05 pm | One Comment

3CX’s popular free business soft phone gets intuitive new interface. 3CXPhone 4.0 has a similar look and feel to popular smart-phones, users will be able to make and receive calls without requiring any training.

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Configuring Ring Groups and Queues
October 13, 2009 – 3:17 pm | Comments Off

Skills Covered by this Module

What is a Ring Group?
The behaviour of the different Ring Strategies
Configuring a Ring Group in 3CX PhoneSystem
What is a Queue?
Configuring a Queue in 3CX PhoneSystem
Logging into and out of Queues

Relevant Course …

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Configuring AutoAttendants or Digital Receptionists
October 12, 2009 – 4:20 pm | Comments Off

Skills Covered by this Module

What is an AutoAttendant or Digital Receptionist?
Configuring an AutoAttendant or Digital Receptionist on 3CX PhoneSystem
Audio Format for custom audio messages

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The Session Description Protocol (SDP)-VoIP Part 2
October 11, 2009 – 7:49 pm | One Comment

When a SIP based VoIP call is established, the audio or video sent between two SIP entities or more is streamed. Since many different codecs are supported by different devices or software, and each individual …

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The Session Description Protocol (SDP)-VoIP Part 1
October 11, 2009 – 7:09 pm | Comments Off

When media is streamed in a SIP based voice over IP call, being audio, or video or both, one of the requirements is for the participants to know the media details, i.e. transport address, transport …

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3CX Phone System gets chatty with Instant Messaging feature
October 6, 2009 – 4:15 pm | Comments Off
3CX Phone System gets chatty with Instant Messaging feature

New version 8 completes unified communications offering with text chat, remote phone management, CRM integration and call center features
London, UK – 6 October 2009 – 3CX today announced a new version of its popular VoIP …

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Configuring 3CX VoIP Phone
October 6, 2009 – 10:24 am | Comments Off

Skills Covered by this Module

Setting up a new connection profile
Configuration of 3CX VoIP Phone to work with 3CX PhoneSystem
Introduction to Tunneled connections between 3CX VoIP Phone and 3CX PhoneSystem

Relevant Course Materials

SIP Proxy Tunnel & SIP …

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How do I update a Patton Smartnode to the latest firmware?
October 3, 2009 – 7:38 pm | Comments Off
How do I update a Patton Smartnode to the latest firmware?

This document explains step by step how to upgrade the firmware of your Patton to the latest version. This doc uses the Patton 4554 as an example, however all other Patton devices follow an almost …

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What is the firewall checker and why do I need it?
October 3, 2009 – 7:11 pm | Comments Off

Introduction
The 3CX Firewall Checker checks whether the ports needed to communicate with your VOIP provider are open and properly configured with STATIC Port mapping. If the firewall checker does not complete successfully, you will not …

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Configuring a Polycom 320 Phone
October 3, 2009 – 10:29 am | Comments Off

Skills Covered by this Module

Configuring a Polycom 320 Phone to work with 3CX PhoneSystem

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3CX Phone System v8 RC3 available
October 2, 2009 – 11:16 pm | 6 Comments

This the final build of 3CX Phone System v8 which will be released early next week. Unless there are major showstoppers, this release will go ‘Gold’! Changes:
FAX SERVER FIX for crash on numerous incoming faxes
restore …

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