December 7, 2011 – 6:58 pm | 16 Comments

3CX is pleased to announce a new release of 3CX Phone System 10, build 22686. Service Pack 5 fixes numerous 3CX Wallboard issues and also adds a new and important caller ID feature. To download …

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3CX Partner training day, Sydney Australia
March 12, 2010 – 2:10 pm | One Comment
3CX Partner training day, Sydney Australia

Helping our Partners build their business and revenue
3CX Asia/Pacific recently hosted a partner training day at Microsoft Australia headquarters in Sydney Australia. Partners were free to come to this whole day event and all parts …

Analyzing a successful call setup between extensions within 3CX
March 11, 2010 – 9:12 pm | Comments Off
Analyzing a successful call setup between extensions within 3CX

Introduction
This chapter gives you an overview of how a call is established within 3CX and how you can trace through these steps by reading the server activity log. The Server activity log can be accessed …

Jittery IVR when using HyperV or Vmware
March 11, 2010 – 3:42 pm | Comments Off
Jittery IVR when using HyperV or Vmware

When using a virtualized operating system and 3CX Phone System, you may experience Stuttering voice quality if you have not configured your virtual environment correctly. This article explains how pm timers on the machine may …

Troubleshooting IVR Errors with IIS installs
March 9, 2010 – 4:09 pm | Comments Off
Troubleshooting IVR Errors with IIS installs

The 3CX Phone System IVR service is based on VXML and therefore integrates with the web server that you have chosen to use with 3CX. If there are problems with the web server integration, the …

3CXBackup Restore Troubleshooting
March 9, 2010 – 2:56 pm | One Comment

This article helps you recover from Backup and Restore Errors including some tips to make this operation quick and seamless. When a new major version is released, it is recommended to install the latest version. …

ISDN Outbound caller ID and how to reformat it on a BeroFix
March 8, 2010 – 8:10 pm | Comments Off
ISDN Outbound caller ID and how to reformat it on a BeroFix

This guide describes the different caller ID formats and how to alter /rewrite the caller ID before it gets sent to the Telecoms provider when using beroFix VoIP Gateway cards.
In this document we will use …

The main SIP INVITE Header Fields explained
March 8, 2010 – 4:15 pm | Comments Off
The main SIP INVITE Header Fields explained

This article explains the main fields included in a SIP INVITE, which is sent to set-up a VoIP call. A SIP INVITE message contains typically between 4 and 6 header entries with contact information inside …

Creating a dial plan for a Beronet berofix that can select a line
March 5, 2010 – 8:46 pm | Comments Off
Creating a dial plan for a Beronet berofix that can select a line

With a Beronet Card, and proper configuration, you are able to choose the exact line/port on which you want to dial out. This feature is requested for lines that have different MSN/DID/DDI numbers. In addition …

SIP messages explained
March 5, 2010 – 4:17 pm | One Comment

All SIP Phone calls consist of 2 channels:

Messaging – SIP
Media – RTP

Messaging is carried using UDP or TCP (normally UDP) SIP packets – It is used for device registration, call setup/teardown, on-hold notification, call …

How to configure Secure SiP – TLS
March 4, 2010 – 2:53 pm | 3 Comments
How to configure Secure SiP – TLS

This is a complete guide that will provide detailed information on how to:
1. Setup 3CX Phone System with Secure SiP (TLS) (In this way the SiP messaging will be encrypted and therefore more …

How do I configure Tonesets for my Country on a Grandstream GXW-4104 / GXW-4108?
March 3, 2010 – 6:58 pm | 2 Comments
How do I configure Tonesets for my Country on a Grandstream GXW-4104 / GXW-4108?

NOTE: This device has been tested for Fax Calls and Voice Calls using firmware 1.2.1.5. Grandstream firmware versions are typically available from: http://www.grandstream.com/firmware.html.
Depending on your geographic location and telecommunications provider, it may be necessary to …

Configuring MS Exchange Server 2007/2010 Unified messaging with 3CX Phone System
March 2, 2010 – 12:13 pm | 7 Comments
Configuring MS Exchange Server 2007/2010 Unified messaging with 3CX Phone System

This article describes how to setup Microsoft Exchange 2007/2010 server as a Unified Messaging Server and configure 3CX Phone System to use it for voice mail and auto attendants

This guide has been tested with the following …

3CX Phone System and ATOM N270 Processor Benchmarking
March 1, 2010 – 4:22 pm | 8 Comments
3CX Phone System and ATOM N270 Processor Benchmarking

Many businesses who are adopting VoIP Software PBX Systems are always looking for a way to cut down costs. That’s where the Intel Atom N270 comes in the picture, which is  designed to deliver performance …

3CX Training Webcast for Thursday 11 March 2010 at 1500hrs (GMT+1)
March 1, 2010 – 4:05 pm | Comments Off

3CX provides monthly free training Webcasts, and the next one is scheduled for Thursday 11 March 2010 at 1500hrs (GMT+1).
This will be presented via Microsoft Live Meeting using its built-in VoIP …

How can I create extensions in bulk?
February 28, 2010 – 4:33 pm | 2 Comments

3CX administrators need to plan ahead on how to construct their 3CX Phone System. Now it is very time consuming to create 1 extension at a time for each user, with their settings and provisioning. …

3CX Assistant for Microsoft Terminal Services 8.11138
February 25, 2010 – 8:03 pm | 9 Comments
3CX Assistant for Microsoft Terminal Services 8.11138

After high demand from 3CX administrators worldwide, we have finalized a version of the 3CX Assistant that is specifically designed for Windows Server OS with Terminal service roles enabled.  This installation package is available for …

New 3CX Assistant version 8.11114 with improved TAPI support
February 23, 2010 – 4:40 pm | One Comment
New 3CX Assistant version 8.11114 with improved TAPI support

New 3CX Assistant version 8.11105 with improved TAPI driver support

Spitfire and 3CX offer channel complete SIP solution
February 17, 2010 – 2:45 pm | Comments Off
Spitfire and 3CX offer channel complete SIP solution

London, UK – February  17, 2010 -  Spitfire, the leading Internet Telephony Service Provider, has completed full Interoperability testing with 3CX and agreed to promote 3CX to Spitfire’s 200 strong partner channel. Spitfire has become …

3CX appoints Electronic Frontier as UK distributor
February 16, 2010 – 2:51 pm | Comments Off
3CX appoints Electronic Frontier as UK distributor

3CX, the leading IP PBX software manufacturer, partners with EFL to help expand it’s UK channel business

3CX Application Exchange – 3rd Party application solutions page
February 15, 2010 – 5:50 pm | 8 Comments
3CX Application Exchange – 3rd Party application solutions page

3CX Application Exchange – 3rd Party application solution page

VIDEO: Provisioning Cisco SPA500 Series Phones with 3CX
February 12, 2010 – 2:17 pm | One Comment

Provisioning Cisco Linksys SPA 501,502, 504, 508 and 525 phones IP Phones with 3CX Phone System

Configuring a CISCO SPA phone to use Active Directory as a phonebook
February 11, 2010 – 4:49 pm | Comments Off
Configuring a CISCO SPA phone to use Active Directory as a phonebook

Cisco SPA Phones have the ability to look up for phone numbers and contacts in an Active Directory/LDAP. For this a template needs to be created and  the Cisco Phones need to be re-provisioned with …

Integrating with web based CRM via the HTTP API
February 10, 2010 – 9:59 pm | Comments Off

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3CX PhoneSystem also provides the facility to control extension operations via an HTTP API that is simple to use, and therefore ideal for simple integration into a web-based custom application.
The functions …

Analyzing registration
February 10, 2010 – 6:45 pm | Comments Off
Analyzing registration

Introduction
This article describes how an extension or a gateway line registers itself with the PBX Server to make itself available for making and receiving calls, and how the PBX Server will register itself with a …

Avanzada 7 to distribute 3CX products in Spain and Portugal
February 10, 2010 – 6:21 pm | Comments Off
Avanzada 7 to distribute 3CX products in Spain and Portugal

3CX partners with Avanzada 7 to bring windows based PBX to Iberia

London, UK, February 09, 2010. 3CX (www.3cx.com), the international developer of the award-winning 3CX Phone System for Windows has announced a distribution agreement with …