December 7, 2011 – 6:58 pm | 16 Comments

3CX is pleased to announce a new release of 3CX Phone System 10, build 22686. Service Pack 5 fixes numerous 3CX Wallboard issues and also adds a new and important caller ID feature. To download …

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Technical tips to run your VoIP PBX more efficiently

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3CX, Aastra, Cisco, Yealink, Grandstream, Polycom configs

3CX Partner Training in London, 6 November
October 20, 2009 – 7:34 pm | Comments Off

Training day in Kingston, 6 November 2009

VIDEO: What’s new in 3CX Phone System v8
October 19, 2009 – 2:06 pm | 2 Comments

Presentation on the new features of 3CX Phone System version 8

VIDEO: Configuring the 3CX Assistant
October 19, 2009 – 11:53 am | Comments Off

Skills Covered by this Module

Configuring 3CX Assistant to work with 3CX PhoneSystem

VIDEO: 3CX Tunnel Protocol – with 3CX VoIP Phone and SIP Hardphones!
October 14, 2009 – 1:14 pm | Comments Off

Skills Covered by this Module

What is the 3CX Tunnel?
What problems does the tunnel solve, and what functionality does the tunnel provide or facilitate?
How to leverage the 3CX Tunnel features with the 3CX VoIP Phone
Configuring …

The Session Description Protocol (SDP)-VoIP Part 2
October 11, 2009 – 7:49 pm | One Comment

When a SIP based VoIP call is established, the audio or video sent between two SIP entities or more is streamed. Since many different codecs are supported by different devices or software, and each individual …

The Session Description Protocol (SDP)-VoIP Part 1
October 11, 2009 – 7:09 pm | Comments Off

When media is streamed in a SIP based voice over IP call, being audio, or video or both, one of the requirements is for the participants to know the media details, i.e. transport address, transport …

3CX Phone System gets chatty with Instant Messaging feature
October 6, 2009 – 4:15 pm | Comments Off
3CX Phone System gets chatty with Instant Messaging feature

New version 8 completes unified communications offering with text chat, remote phone management, CRM integration and call center features
London, UK – 6 October 2009 – 3CX today announced a new version of its popular VoIP …

VIDEO: Configuring 3CX VoIP Phone
October 6, 2009 – 10:24 am | Comments Off

Skills Covered by this Module

Setting up a new connection profile
Configuration of 3CX VoIP Phone to work with 3CX PhoneSystem
Introduction to Tunneled connections between 3CX VoIP Phone and 3CX PhoneSystem

Relevant Course Materials

SIP Proxy Tunnel & SIP …

How do I update a Patton Smartnode to the latest firmware?
October 3, 2009 – 7:38 pm | Comments Off
How do I update a Patton Smartnode to the latest firmware?

This document explains step by step how to upgrade the firmware of your Patton to the latest version. This doc uses the Patton 4554 as an example, however all other Patton devices follow an almost …

What is the firewall checker and why do I need it?
October 3, 2009 – 7:11 pm | Comments Off

Introduction
The 3CX Firewall Checker checks whether the ports needed to communicate with your VOIP provider are open and properly configured with STATIC Port mapping. If the firewall checker does not complete successfully, you will not …

VIDEO: Configuring a Polycom 320 Phone
October 3, 2009 – 10:29 am | Comments Off

Skills Covered by this Module

Configuring a Polycom 320 Phone to work with 3CX PhoneSystem

3CX Phone System v8 RC3 available
October 2, 2009 – 11:16 pm | 6 Comments

This the final build of 3CX Phone System v8 which will be released early next week. Unless there are major showstoppers, this release will go ‘Gold’! Changes:
FAX SERVER FIX for crash on numerous incoming faxes
restore …

Upgrading to newer versions when using Custom/International Promptsets
September 30, 2009 – 8:06 pm | Comments Off

This information is relevant for installations that that are NOT using the default US prompt set. Customers that do not use the default US prompt set need to take additional steps when performing an upgrade. …

The Busy Lamp Field (BLF)
September 30, 2009 – 1:44 pm | Comments Off

Busy Lamp Field (BLF) is a light on an IP phone which tells you whether another extension connected to the same PBX is busy or not. This has to be configured manually from the phone …

Grandstream & 3CX Webinar – 3CX + GXW gateway solution bundle
September 29, 2009 – 12:39 pm | 4 Comments
Grandstream & 3CX Webinar – 3CX + GXW gateway solution bundle

Grandstream Networks and 3CX have joined forces to provide you with a solution bundle that allows you to cost effectively switch a modern VoIP PBX – using an existing server and your existing PSTN lines! …

3CX Phone System for Windows RC2 available
September 25, 2009 – 6:27 pm | 5 Comments
3CX Phone System for Windows RC2 available

3CX Phone System for Windows RC2

Deerfield.com 3CX Partner training
September 17, 2009 – 7:16 pm | Comments Off

f you would like to learn more about 3CX Phone System for Windows, please
come to our 3CX/Deerfield Roadshow in the Washington D.C. area October 28,
2009 and spend the day seeing how easy it is to …

3CX Phone System v8 RC 1 Released
September 16, 2009 – 9:09 pm | 17 Comments

We are happy to announce a release candidate for 3CX Phone System v8! New additions in this release candidate are:

Support for Polycom BLF
Support for Polycom Side car
Support for Berofix BRI and PRI Gateway cards
Support for …

Business Telephone Systems
September 15, 2009 – 3:30 pm | One Comment

Five Questions to Help You Decide Which Telephone System Is Best for Your Business
There are various options in the market nowadays when it comes to business telephone systems; therefore it can be a challenge to …

The STUN Protocol Details
September 14, 2009 – 7:56 pm | Comments Off

As seen in a previous article, STUN protocol plays an important role in VoIP implementations: to discover the presence of NAT and to learn and use the bindings allocate to the client by the NAT. …

How do I Connect A SmartNode to the Network and import the configuration?
September 14, 2009 – 7:42 pm | Comments Off
How do I Connect A SmartNode to the Network and import the configuration?

This FAQ explains how to configure your Patton Gateway for the first time by connecting it to the network, discovering it’s IP Address and then configuring the network settings. You will then be able to …

The STUN Protocol and VoIP – Part 2
September 9, 2009 – 8:15 pm | One Comment

As seen in Part 1 of this article, STUN enables a SIP entity running behind a NAT to discover its public IP and what type of NAT is running on the gateway it is connected …

The STUN Protocol and VoIP – Part 1
September 9, 2009 – 7:40 pm | 3 Comments
The STUN Protocol and VoIP – Part 1

STUN stands for Simple Traversal of User Datagram Protocol (UDP) through Network Address Translators (NAT’s). Typically it is used in several different network implementations and scenarios, one of which is in VoIP implementations. Because of …

Euphonix chooses 3CX Phone System & Polycom phones as best of breed VoIP PBX solution
September 7, 2009 – 5:43 pm | Comments Off
Euphonix chooses 3CX Phone System & Polycom phones as best of breed VoIP PBX solution

3CX Windows based software PBX and Polycom audio quality convince Audio Industry Giant
LONDON, UK and Mountain View, Calif. – Sep 07, 2009: Euphonix, a leading manufacturer of large-format digital audio consoles, media controllers, and peripherals, …

Using the 3CX SIP Proxy Manager
September 3, 2009 – 7:21 pm | Comments Off
Using the 3CX SIP Proxy Manager

Click to download the stand-alone SIP Proxy Manager
What is the 3CX SIP Proxy manager
The SIP Proxy Tunnel can combine all SIP (signaling) and RTP (media) VoIP Packets from one location (typically a remote office) …