December 7, 2011 – 6:58 pm | 16 Comments

3CX is pleased to announce a new release of 3CX Phone System 10, build 22686. Service Pack 5 fixes numerous 3CX Wallboard issues and also adds a new and important caller ID feature. To download …

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SNOM 370 Remote Extension. Plug and Play.
April 13, 2009 – 12:51 pm | 3 Comments
SNOM 370 Remote Extension.  Plug and Play.

I want to start off by giving credit on this nice little piece of engineering to Worksighted systems engineer Matt Scott.
I want to start off by defining a remote extension as one that must exit …

What is overlap dialing?
April 10, 2009 – 5:57 pm | Comments Off

Overlap dialing is required by CAS signaled lines. Overlap dial provides for a longer time-out period between digits, also called the inter-digit timer. With overlap dial set to off, the gateway expects to receive the …

3CX Phone System v7.1 RC 3
April 3, 2009 – 9:39 pm | 5 Comments

3CX Phone System V7.1 RC3 – and this one should go ‘gold’ early next week!
We have also updated the 3CX Assistant (build history), and gave it a calmer interface. Note that to use the tunnel, …

How do I configure Patton ISDN VOIP Gateways for a Point-to-Point Connection?
April 3, 2009 – 7:47 pm | Comments Off
How do I configure Patton ISDN VOIP Gateways for a Point-to-Point Connection?

This article applies to ISDN lines and ISDN gateways only.
An ISDN line can either be point-to-point or point-to-multipoint. If you have a point-to-point connection, you can only attach one device to your ISDN line. If …

What is QoS (Quality of Service)? A guide
April 3, 2009 – 6:25 pm | Comments Off

In the VoIP / telecommunications  field, the term QoS (Quality of Service) refers to resource reservation control mechanisms. Quality of service is the ability to provide different priority to different applications, users, or data flows, …

Configuring 3CX Integration with Salesforce.com
April 1, 2009 – 10:33 pm | Comments Off
Configuring 3CX Integration with Salesforce.com

If you are using 3CX Phone System 10, please visit the Salesforce CRM integration article, which can be found here.
Introduction
3CX Assistant CRM Integration allows Salesforce.com users to automatically dial contacts simply by clicking ‘Call this …

VIDEO: Working with Patton VoIP Gateways (Part 3/3)
March 30, 2009 – 4:23 pm | Comments Off

This is the last part on how to configure the Patton for use as a PSTN gateway for 3CX. Very detailed and highly recommended!

3CX starts cooperation with first Polish VoIP Provider – Actio.pl
March 26, 2009 – 6:57 pm | Comments Off

3CX, developer of an innovative VoIP PBX for Windows announces a 5% discount* for companies using the Actio.pl – Polish VoIP provider.
Actio.pl, Polish VoIP provider offers 20% reduced tariffs** to Polish landlines and cell phones …

3CX Phone System 7.1 RC2 released
March 25, 2009 – 2:16 pm | 7 Comments

We are pleased to announce 3CX Phone System 7.1 RC2 – it is pretty much good to go.
In this build we have made a big improvement to the Tunnel service. If UDP is available, then …

3CX Receives Unified Communications® Magazine’s 2008 Product of the Year Award
March 20, 2009 – 7:05 pm | Comments Off
3CX Receives Unified Communications® Magazine’s 2008 Product of the Year Award

3CX Recognized for Outstanding Innovation
London, UK – 20 March, 2009 –- 3CX announced today that Technology Marketing Corporation’s (TMC®) Unified Communications magazine (www.uc-mag.com) has named 3CX Phone System for Windows as a recipient of its …

Busy Lamp fields? VoIP Article
March 19, 2009 – 8:06 pm | Comments Off

Busy Lamp fields are the LEDS on phones that indicate the status of other extensions.  BLF fields have been “inherited” from old style PBXs that have this feature.
Nowadays, presence information is also displayed via 3CX …

How do I install the Microsoft Windows XP fax client?
March 12, 2009 – 7:16 pm | Comments Off
How do I install the Microsoft Windows XP fax client?

Connecting to a Fax to print to Fax from a Windows XP Computer
The scope of this article is to be able to send faxes to a shared printer. This shared printer can be any printer …

3CX goes to Poland and partners with Halokwadrat
March 11, 2009 – 7:11 pm | Comments Off

London, 11 March 2009 – 3CX (www.3cx.com), the international developer of the award-winning 3CX Phone System for Windows has announced a distribution agreement with Halokwadrat (www.halokwadrat.pl) , a distributor of quality voice over IP solutions …

3CX Phone System 7.1 RC1
March 10, 2009 – 9:03 pm | 15 Comments

3CX Phone System v7.1 is nearing release – we have ironed out pretty much all remaining issues and we recommend this build. Here is the change log:

Added: Japanese Language files
Added: Gateway for the Linksys 3102 gateway …

Error 2738 VBscript error during installation
March 9, 2009 – 10:22 pm | Comments Off
Error 2738 VBscript error during installation

Error 2738. Could not access VBScript run time for custom action.
This error usually appears on a system during some installations because Visual Basic Script (VBScript) is not installed or has been disabled. …

How can I view SIP traffic with the Wireshark Network Capture tool?
March 4, 2009 – 5:42 pm | Comments Off
How can I view SIP traffic with the Wireshark Network Capture tool?

To troubleshoot or analyze a particular problem, it is often handy to take a closer look at the actual SIP traffic being sent to and from 3CX Phone System or the 3CX VOIP client.

For example:

You …

Editing The Built-In Phone Provisioning Templates
March 2, 2009 – 5:02 pm | Comments Off
Editing The Built-In Phone Provisioning Templates

3CX PhoneSystem is supplied with pre-configured templates for the most popular SIP Phone vendors on the market.
These pre-configured templates include the settings which the majority of users need. Occasionally, however, it may be necessary to …

How do I install Microsoft Fax services on Windows Server 2003
March 1, 2009 – 4:07 pm | Comments Off
How do I install Microsoft Fax services on Windows Server 2003

Note: The 3CX Fax Sending module is deprecated, and no longer supported. This article is for informational/historic purposes only.
This guide is imporant to be able to enable Fax on Windows Server 2003
The Fax Sending module …

How and when can I switch off STUN Resolution?
March 1, 2009 – 3:48 pm | Comments Off

How and when can I switch off STUN Resolution
STUN resolution is necessary for the PBX to understand what it’s public IP Address is, and what port mappings are in effect for Media (to attempt NAT …

How do I install Microsoft Fax services on Windows Server 2008?
March 1, 2009 – 3:44 pm | Comments Off
How do I install Microsoft Fax services on Windows Server 2008?

Note: The 3CX Fax Sending module is deprecated, and no longer supported. This article is for informational/historic purposes only.
Windows Server 2008 needs to have the fax services role enabled to be able to use the …

What Call Progress Tones should I enter for my country?
March 1, 2009 – 1:42 pm | Comments Off

Call Progress tones are audible tones used  by the public switched telephone network (PSTN) central office or a private branch exchange (PBX) to signal calling parties the status of phone calls. VoIP Gateways must understand …

How to test a VoIP gateway
March 1, 2009 – 1:38 pm | Comments Off

General

Reset gateway to factory default and ensure you are running the latest firmware.
Review vendor documentation and assign a IP / Subnet mask / default router or gateway / DNS entries to the device. Ensure you …

3CX Phone System 7.1 Beta 1
February 26, 2009 – 6:38 pm | 6 Comments

7.1 is now available and features some significant enhancements. Download 3CX Phone System here and 3CX Assistant here
The top 3 features are:
3CX Assistant – This utility is installed on the users desktop and allows users complete call control, …

How do I install the Microsoft Windows Vista fax client?
February 24, 2009 – 6:07 pm | Comments Off
How do I install the Microsoft Windows Vista fax client?

System requirements for the clients:

Windows Fax and Scan should be installed.
Print Services should also be enabled.
The Fax printer on the Server machine should be shared to network users.
Network Users should be …

VIDEO: 3CX Tunnel – Configuration (Part 2)
February 23, 2009 – 9:48 pm | Comments Off

This VoIP Nugget explains in detail how to setup the tunnel server side. It then shows how to setup the 3CX VoIP Phone to connect from anywhere on the internet to 3CX Phone System.