July 26, 2010 – 6:24 pm | 33 Comments

ShareV9 of the popular Windows Phone system adds video support, android client and enterprise capabilities
London, 26 July 2010 – 3CX has released version 9 of its popular phone system for Windows. Version 9 is a …

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Technical training videos about VoIP, SIP and 3CX

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3CX at CommunicAsia 2010 Expo!
June 7, 2010 – 2:47 pm | 2 Comments
3CX at CommunicAsia 2010 Expo!

Share3CX Asia/Pacific in conjunction with Patton Electronics will have a presence at Communicasia 2010 Singapore Expo from June 15th to June 18th.
CommunicAsia has established itself to be the one-stop Information and Communication Technology event platform in …

3CX Phone System Version 9 beta 1 is here!
May 28, 2010 – 12:42 pm | 43 Comments
3CX Phone System Version 9 beta 1 is here!

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A new version of 3CX Phone System is available in beta and what a version! 3CX Phone System v9 packs a punch with video support on 3CXphone, SLA functionality and the ability to provision 3CX …

Configuring a Draytek 2820 Router for 3CX with QoS configuration
May 24, 2010 – 11:47 am | 9 Comments
Configuring a Draytek 2820 Router for 3CX with QoS configuration

ShareIn this article we will describe the configuration of a hardware router with a very attractive quality-price ratio. The Draytek 2820 is a ADSL 2/2+ Router/Firewall with advanced features such as the capability to establish …

3CX USA Partner Meetings in San Francisco and New York in June
May 18, 2010 – 4:52 pm | Comments Off
3CX USA Partner Meetings in San Francisco and New York in June

ShareThe 3CX training team are back in the USA in June 2010!  We would like to invite all 3CX partners to the 3CX Partner Meetings to be held on both the East and West Coast in …

3CX integration with Exchange Server 2007 / 2010 unified messaging
May 14, 2010 – 3:02 pm | 13 Comments
3CX integration with Exchange Server 2007 / 2010 unified messaging

Integrating Exchange Server 2007 2010 unified Messaging capabilities with 3CX Phone System

General Configuration Information when using VoIP Providers
May 3, 2010 – 2:20 pm | 3 Comments
General Configuration Information when using VoIP Providers

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This document will provide an overview of the more common concepts which need to be kept in mind when configuring 3CX PhoneSystem inside your network infrastructure, including the following topics:

NAT Configuration
STUN Resolution
DNS Resolution in a …

Configuring the Portech MV-370 and MV-372
April 26, 2010 – 2:16 pm | Comments Off
Configuring the Portech MV-370 and MV-372

ShareIMPORTANT This device has been tested for Voice using firmware version of “Wed Jun 10 11:53:59 2009”. The guide and template may not work for earlier or later versions of the firmware!
Configuration is a 2 …

3CX receives Unified Communications Magazine 2009 Product of the Year Award
April 20, 2010 – 5:49 pm | 5 Comments
3CX receives Unified Communications Magazine 2009 Product of the Year Award

Share3CX Phone System for Windows Recognized for Exceptional Innovation

London, April 20 — 3CX announced today that Technology Marketing Corporation (TMC®) has named 3CX Phone System for Windows as a recipient of its 2009 Unified Communications …

Bandwidth Overhead over DSL connections
April 16, 2010 – 5:00 pm | 4 Comments
Bandwidth Overhead over DSL connections

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Internet Service Providers typically rate their connectivity services based on download and upload bandwidth. So for example you may subscribe to an aDSL connection rated at 2 Mbps (Megabits per Second) download and 1 Mbps …

Configuring AVM FritzBox as a Firewall with 3CX Phone System
April 14, 2010 – 3:28 pm | Comments Off
Configuring AVM FritzBox as a Firewall with 3CX Phone System

ShareThis guide will show how to configure an AVM Fritzbox router / firewall as a border device with 3CX Phone System in the LAN. The tests were made using a FritzBox 7170 with firmware version …

3CX UK trainings in Edinburgh, Manchester and Kingston in May
April 8, 2010 – 5:50 pm | Comments Off

ShareThe 3CX training team are back in the UK in May 2010!  As a valued 3CX Partner, we would like to invite all 3CX partners to the  3CX technical workgroup to be held at …

3CXPhone 4 goes wireless with Plantronics headsets!
April 7, 2010 – 6:24 pm | 2 Comments
3CXPhone 4 goes wireless with Plantronics headsets!

ShareThe 3CXPhone 4 has become increasingly popular in the VoIP market.  Not only is the 3CXPhone user friendly and fully featured, it is free and supports Plantronics headsets. When you combine the 3CXPhone with a …

3CX Assistant Advanced Features
April 6, 2010 – 7:55 pm | Comments Off
3CX Assistant Advanced Features

ShareThe 3CX Assistant is a useful tool that allows a user to better manage calls, and to collaborate with other users within the same group of Extensions.
3CX Assistant also includes some advanced functionality that can …

How to dial a number from a web page
April 6, 2010 – 3:45 pm | Comments Off
How to dial a number from a web page

ShareRecently Nick published an excellent tip regarding direct dialing from 3CX Assistant on supported phones. I have extended this feature proposing a method to call any number shown on any web page.

To make …

Configuring the Acrobits Softphone on your iPhone as a 3CX Extension
March 30, 2010 – 4:01 pm | One Comment
Configuring the Acrobits Softphone on your iPhone as a 3CX Extension

ShareNote 1: This guide has been tested with version 3.0.4. Be aware that different version may have different interface formats and functionality Note 2: Not all providers allow calls over 3G. If …

Firewall Configuration Overview for 3CX PhoneSystem
March 29, 2010 – 2:57 pm | Comments Off
Firewall Configuration Overview for 3CX PhoneSystem

ShareIn order for 3CX Phone System to communicate successfully with VoIP providers and Remote Extensions, your firewall/router device must be configured for SIP operation. To maximize your chances of success, make sure you choose a …

Lotus Racing Formula 1 communications accelerate with 3CX
March 24, 2010 – 2:21 pm | One Comment
Lotus Racing Formula 1 communications accelerate with 3CX

Share3CX appointed Official Technical Supplier
London March 24 – Lotus Racing and 3CX announce that, 3CX has been appointed as technical supplier and that Lotus Racing has installed 3CX Phone System in its technical centre and …

New 3CX Fax Server Update: version 11344 for 3CX Phone System Version 8.10824
March 24, 2010 – 1:40 pm | 15 Comments
New 3CX Fax Server Update: version 11344 for 3CX Phone System Version 8.10824

ShareWe are pleased to announce a new 3CX Fax Server Update which will be distributed via the 3CX Updates Server from within the 3CX Phone System Windows Management Console. The update improves the reliability of …

BeroNet bero*fix Box Configuration
March 18, 2010 – 7:13 pm | Comments Off
BeroNet bero*fix Box Configuration

ShareThis guide will show you how to configure a Beronet bero*fix box. The main target of this guide is to connect the bero*fix card with the LAN and WAN.
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Setting up the BeroNet bero*fix 400/1600/6400

Connect the …

Configure BeroNet bero*fix CARD via Network bridge
March 18, 2010 – 7:12 pm | Comments Off
Configure BeroNet bero*fix CARD via Network bridge

ShareThis guide will show you how to configure a Beronet bero*fix card. The main scope of this guide is to connect the bero*fix card via a network brigde with the LAN and WAN.
Setting up the …

Creating a Hyper V instance for 3CX in Windows 2008
March 17, 2010 – 8:23 pm | 4 Comments
Creating a Hyper V instance for 3CX in Windows 2008

ShareVirtualization is becoming increasingly popular and 3CX fully supports this technology. 3CX itself runs its PBX on Hyper-V, however we also test our PBX on VMware. This guide explains how to configure a virtual instance …

How can I localize/translate 3CX PhoneSystem
March 16, 2010 – 4:55 pm | One Comment
How can I localize/translate 3CX PhoneSystem

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The 3CX Phone System is designed to be multi-lingual. Each text element in the 3CX Management Console is stored in a file and referenced from this file.

By creating a localized copy of this file, it …

How can I localize Prompt sets?
March 16, 2010 – 5:52 am | One Comment
How can I localize Prompt sets?

ShareLocation of Prompt Sets

All prompt sets are located within this folder:
Windows XP / 2003:
C:\Documents and Settings\All Users\Application Data\3CX\Ivr\Prompts\Sets
Windows Vista / 2008 / 7 / 2008:
C:\ProgramData\3CX\Data\Ivr\Prompts\Sets
Each prompt set has a separate subdirectory. So for example, the …

Customizing CDR (Call Data Records) output
March 15, 2010 – 9:52 pm | 9 Comments
Customizing CDR (Call Data Records) output

Share3CX Phone System can output call data records per call. These call data records can be configured to a format of your choice and thus its relatively easy to integrate with external billing software.
Adjusting Billing …

3CX Advanced Training Webcast on 3CX Assistant 25 March 2010 at 1500hrs (GMT+1)
March 14, 2010 – 11:06 pm | 5 Comments
3CX Advanced Training Webcast on 3CX Assistant 25 March 2010 at 1500hrs (GMT+1)

Share3CX is now providing additional free training Webcasts on more advanced topics, and the next one is scheduled for Thursday 25 March 2010 at 1500hrs (GMT+1).
This will be presented via Microsoft Live …