December 7, 2011 – 6:58 pm | 16 Comments

3CX is pleased to announce a new release of 3CX Phone System 10, build 22686. Service Pack 5 fixes numerous 3CX Wallboard issues and also adds a new and important caller ID feature. To download …

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Releases

3CX Product Releases

VoIP How To

Technical tips to run your VoIP PBX more efficiently

Events

3CX Trainings and Webinars around the world

Docs & FAQ

3CX Documentation how to and FAQ

Phone configuration

3CX, Aastra, Cisco, Yealink, Grandstream, Polycom configs

3CX Call Center Module Video
May 30, 2011 – 5:51 pm | 4 Comments

Superior customer service with 3CX Call Center Module!
With the 3CX Call Center Module, your customers will be able to take advantage of the following features:

Enhance your 3CX Skills with the New 3CX Training Course
May 25, 2011 – 7:39 pm | One Comment
Enhance your 3CX Skills with the New 3CX Training Course

With the release of 3CX Phone System 10, it’s our pleasure to announce the new 3CX Phone System Training Course!
This revamped training course provides both experienced and new users alikean environment in which to better …

Configuring the AlphaTech IPDP Cityline Door Phone
May 23, 2011 – 2:51 pm | 4 Comments
Configuring the AlphaTech IPDP Cityline Door Phone

Linking a Door phone to your telephone system can be useful, and this AlphaTech device is an easy-to-configure option. Simply follow these step-by-step instructions.

3CX Phone System v10 Update for 3CX MyPhone
May 20, 2011 – 9:30 pm | 10 Comments
3CX Phone System v10 Update for 3CX MyPhone

3CX is pleased to announce an update for 3CX Phone System Version 10. This update mainly focuses on 3CX MyPhone. To download this update, simply login to the 3CX Windows Management Console and it …

Configuring a SIP Desk Phone as a Tunnelled External Extension with 3CX Phone System
May 19, 2011 – 1:55 pm | 2 Comments
Configuring a SIP Desk Phone as a Tunnelled External Extension with 3CX Phone System

Connecting an External Extension to 3CX Phone System is often requested, and can be extremely useful for linking small remote offices and home workers. Here we get a shot at using other phones as External …

How to Receive Multiple Ring Group Calls at an Extension
May 17, 2011 – 3:38 pm | 2 Comments

In a default 3CX setup, the configuration will not allow multiple Ring Group calls to reach an extension. In some business setups it may be required to notify the Ring Group members that there are …

Unified Communications Finally Unified with New 3CX Phone System v10
May 11, 2011 – 7:15 pm | 5 Comments
Unified Communications Finally Unified with New 3CX Phone System v10

New 3CX MyPhone User Portal makes Unified Communications Features Understandable to the Average Business User
London, May 11 2011 – 3CX, international telecommunications developer, today announced the availability of 3CX Phone System version 10. This new …

What’s New in 3CX Phone System Version 10
May 11, 2011 – 3:39 pm | One Comment

3CX Phone System Version 10 boasts a new user-friendly web based application, 3CX MyPhone. It has been designed to make it easier for users to take advantage of advanced unified communications and VoIP features. 3CX …

What to look for when buying a router for use with 3CX Phone System
May 10, 2011 – 9:50 pm | 5 Comments

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Purchasing a router may sound like a pretty simple task. This however can become somewhat challenging when VOIP comes into play.
There a couple of core functions that your choice of router …

3CX Phone System v10 Release Candidate 2
May 9, 2011 – 3:34 pm | 2 Comments
3CX Phone System v10 Release Candidate 2

3CX is pleased to announce Release Candidate 2 for 3CX Phone System Version 10. This build fixes many issues and also adds some features that were missing in previous versions of V10. Build version 10.0.19117.1690 Download …

VIDEO: Configuring an External Extension
May 7, 2011 – 6:56 pm | Comments Off

Skills Covered by this Module

Configuring a phone as an External Extension
Configuring a Grandstream GXP2110 as an External Extension

Relevant Course Materials

Configuring External Extensions with 3CX Phone System
Analyzing a Successful Call Setup

3CX Partner Training Events in Cyprus, May 2011
May 5, 2011 – 8:19 pm | One Comment
3CX Partner Training Events in Cyprus, May 2011

The 3CX training team is pleased to announce the 3CX Partner Training event in Cyprus.
We would like to invite all new or active 3CX partners to attend the day of training on May 24th 2011.
The …

3CX Slides in to Provide Communications Mobility to Kitzbühel Hotel
May 5, 2011 – 1:48 pm | Comments Off
3CX Slides in to Provide Communications Mobility to Kitzbühel Hotel

New Hotel Maierl Chooses Windows-Based 3CX Phone System to Match its Top Location.

London, UK and Munich, Germany, May 5th 2011 – 3CX, developer of the award-winning Windows VoIP PBX 3CX Phone System, has today announced …

3CX UK Partner Training Events, June 2011
May 4, 2011 – 5:38 pm | Comments Off
3CX UK Partner Training Events, June 2011

The 3CX training team is pleased to announce the 3CX Partner Training events in the UK.
We would like to invite all new or active 3CX partners to attend the 2 days of training in June …

VIDEO: General SIP and RTP Overview
May 4, 2011 – 5:31 pm | Comments Off

Skills Covered by this Module

What is SIP
What is RTP
How calls are setup using SIP Message exchanges

VIDEO: Phone Management and Firmware
May 4, 2011 – 4:46 pm | Comments Off

Skills Covered by this Module

Using the Phones Node tab to manage your phones on the network
Upgrading Phone Firmware from the 3CX Management Console

VIDEO: Troubleshooting and Logging
May 4, 2011 – 11:44 am | Comments Off

Skills Covered by this Module

What devices or providers are 3CX-Supported, and why.
What devices or providers are Vendor-Supported, and why.
What devices or providers are Unsupported, and why.
Types of issues you may encounter.
The Server Activity Log …

VIDEO: The Server Activity Log
May 4, 2011 – 11:42 am | Comments Off

Skills Covered by this Module

What is the Server Activity Log
How to use the Server Activity Log to read and interpret log messages generated by the PBX.

3CX and Grandstream Announce Strategic Partnership
May 3, 2011 – 8:13 pm | 5 Comments
3CX and Grandstream Announce Strategic Partnership

Tighter Integration Between Products to Deliver Best in Class SME Phone System
London, UK and New York, USA – May 3, 2011 – 3CX, the international developer of the award-winning 3CX Phone System for Windows and …

VIDEO: Configuring Auto-Attendants or Digital Receptionists
May 3, 2011 – 4:20 pm | Comments Off

Skills Covered by this Module

What is an Auto-Attendant or Digital Receptionist?
Configuring an Auto-Attendant or Digital Receptionist on 3CX Phone System
Audio Format for custom audio messages

VIDEO: Configuring Ring Groups and Queues
May 3, 2011 – 3:17 pm | Comments Off

Skills Covered by this Module

What is a Ring Group?
The behaviour of the different Ring Strategies
Configuring a Ring Group in 3CX Phone System
What is a Queue?
Configuring a Queue in 3CX Phone System
Logging into and out of …

VIDEO: 3CX PhoneSystem and Microsoft Exchange 2007/2010 Integration
May 2, 2011 – 7:44 pm | Comments Off

Skills Covered by this Module

Configuring Microsoft Exchange 2007/2010 to interoperate with 3CX PhoneSystem
How to enable Unified Messaging on a Microsoft Exchange Mailbox
Configuring 3CX PhoneSystem to integrate with Microsoft Exchange 2007/2010
Configuring an AutoAttendant or Digital Receptionist …

VIDEO: Configuring Extensions
May 2, 2011 – 6:42 pm | Comments Off

Skills Covered by this Module

The types of phones that can be used with 3CX Phone System
How to create a new extension
Enabling and configuring Voice-mail for an extension
Creating forwarding rules for an extension
Creating specific hours …

USA Basic and Advanced Training in June 2011
May 2, 2011 – 6:35 pm | Comments Off
USA Basic and Advanced Training in June 2011

The 3CX training team is pleased to announce the 3CX Basic and Advanced Training in Irvine, California and Iselin, New Jersey in June 2011.
We would like to invite all new or active 3CX …

VIDEO: Internet Connectivity and Firewall Concepts
May 2, 2011 – 5:37 pm | Comments Off

Skills Covered by this Module

General Internet Connectivity concepts.
Using the Firewall Checker as a first check to identify Firewall Configuration errors or warnings.
Firewall Configuration – Port Forwarding.
Firewall Configuration – Quality of Service (QoS).

Relevant Course Materials

A …