Salespeople Not Meeting Your Expectations? They Might Not Have the Right Tools

If you feel as though your sales team is falling short of greatness lately, some of the responsibility can likely be attributed to the limitations of your outdated phone system. Sales agents are, perhaps, the most mobile professionals of the business world. As such, for your sales team to reach its highest potential, your salespeople will need high-performing communications tools.

Aggregated research suggests that today’s businesses—while aiming toward a mobile workforce with remote working capabilities—are not utilizing UC features to their fullest potential. So, why are you selling your communications capabilities short? Supply your mobile workforce with extensive UC features to keep them plugged into what’s going on at the office as well as with prospects. Here are a few examples of UC features that can improve your sales team’s performance:

Voicemail to Email

UC features such as this allow your sales employees to function at the highest efficiency. Voicemails left on an unattended office phone are transferred to email, which mobile workers can access straight from their personal devices. This way, they’ll never miss a lead.

Mobile Office Extension

A mobile office extension boasts higher sales performance as employees are accessible at a single phone number to colleagues and prospective clients. This also eliminates the need for representatives to hand out personal cell phone numbers.

Text Chat

Chances are your sales team texts as a means of communication in and out of work. It’s a business-savvy approach, then, to supply mobile clients with a business-oriented messaging option that allows for instant communication over a softphone interface. Colleagues and clients alike can keep in contact with sales agents even without their personal phone numbers.

Don’t assume that your employees aren’t delivering due to their own limitations. Improving their effectiveness could be easier than you think. Learn more about upgrading your phone system here.

Liked this article?

Get notified of new articles
or share
You might also be interested in:
  1. I would add WebMeeting to the list. Using WebMeeting for presales calls and demos has transformed how we do calls. Not only is it easy to use and quick for the customer to connect, its FREE!

    A 10 person web meeting license is included with all 3CX commercial licenses.

    March 14, 2015 at 2:17 am