3CX Phone System 12.5 SP2 – Preparing to Upgrade to v14

Just before the release of 3CX Phone System v14, we are releasing Service Pack 2 of v12.5, in order to ensure that all is ready for users to be upgraded to v14 automatically when they decide to do so. SP2 also includes an important web security configuration enhancement. It’s always best to run the latest version of 3CX Phone System to have all the latest features and security updates.

Service Pack 2 Includes:

  • Preparation for update to version 14 (for 3CX Phone System and 3CXPhone for Mac and Windows)
  • Activation reports correct version number
  • License security update
  • Support for encrypted welcome email (3CXPhone for Mac and Windows)
  • Resolved security issue in web server configuration

Take a look at the change logs for 3CX Phone System, 3CXPhone for Windows and 3CX Phone for Mac to see the complete lists of updates.

Installing 3CX Phone System 12.5 Service Pack 2

Access the 3CX Management Console, click on 3CX Service Packs / Updates and download SP2

Download Links

Download 3CX Phone System 12.5: http://downloads.3cx.com/downloads/3CXPhoneSystem125.exe 

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  1. Dean Rose

    Any special instructions for those of us already on R14 (Beta) for movement to the GA Version?

    July 28, 2015 at 6:33 pm
    • Charalambos Eleftheriou

      @Dean, Thanks for your question. The Beta version is intended only for testing purposes and is not meant fro use in production environment. There for we only recommend that 3CX Phone System V14 final release should only be used either as a new installation and new configuration or as a new installation and a restore from v12 sp6 or 12.5 sp2 be used. A restore from v14 beta to v14 final release is not recommended.

      July 29, 2015 at 11:28 am
  2. The 3CXPhoneSystem125.exe file seems to be identical as the one we downloaded and installed last May (version 12.5.42341.999), while our 3CX says that it’s out-of-date.

    Are you sure that latest version is on downloads.3CX.com ?

    July 30, 2015 at 2:18 pm
    • Charalambos Eleftheriou

      @Peter, Thanks for the question. If you are getting an out of date status, this simply means that 3CX Phone System has an update which will automatically update 3CXPhone for Windows when it tries to connect to the PBX. Thanks

      July 30, 2015 at 5:03 pm
    • The out-of-date status is on the 3CX server: Updates -> 3CX Service Packs/Updates
      How can it be out-of-date if the latest version (from May) is installed?

      July 30, 2015 at 5:12 pm
    • Charalambos Eleftheriou

      @Peter, thank you for the reply, this service pack has just been released. As it says in the post above, prepares the system for v14. Thanks.

      July 31, 2015 at 7:38 am
  3. Spring

    After upgrade to this SP2 now my contact pop up is not working(Microsoft Dynamic CRM Plugin). how to fix this?

    July 31, 2015 at 5:57 am
    • Charalambos Eleftheriou

      @Spring, thanks for your question. Due to the limitation of these comments and for us be able to assist you to resolve this, please open a support ticket so that we can look in to the issue with you. Thanks

      July 31, 2015 at 7:30 am
    • fff

      Spring,
      Were you able to resolve your issues? 3CX is asking me to upgrade but I don’t want any surprises.
      Thanks.

      August 6, 2015 at 8:46 pm
    • Charalambos Eleftheriou

      @Spring, SP2 does not cause any issues, it is perfectly safe to install. Thanks.

      August 6, 2015 at 8:58 pm
  4. Massimiliano Scaletti

    I tried several times to install the sp2 but I find this error in the log file:
    2015/08/24 11:43:36.857|Err(01)| Cannot update file C:\Program Files\3CX PhoneSystem\Bin\3CXEventLog.dll due to problem: Der Prozess kann nicht auf die Datei “C:\Program Files\3CX PhoneSystem\Bin\3CXEventLog.dll” zugreifen, da sie von einem anderen Prozess verwendet wird..
    2015/08/24 11:43:36.858|Inf(03)| An error occurred while writing the following file:Programs\Bin\3CXEventLog.dll
    2015/08/24 11:43:36.859|Exc(03)| System.IO.IOException: Der Prozess kann nicht auf die Datei “C:\Program Files\3CX PhoneSystem\Bin\3CXEventLog.dll” zugreifen, da sie von einem anderen Prozess verwendet wird.
    bei PhoneSystemUpdater.ProgressUpdater.UpdateFile(ZipInputStream& s, String filePath, String rollBackFile, String& cache)
    bei PhoneSystemUpdater.ProgressUpdater.UnpackZip(String fileName)
    2015/08/24 11:43:36.859|Inf(03)| An error occurred while restoring the files
    2015/08/24 11:43:36.859|Exc(03)| System.IO.IOException: Der Prozess kann nicht auf die Datei “C:\Program Files\3CX PhoneSystem\Bin\3CXEventLog.dll” zugreifen, da sie von einem anderen Prozess verwendet wird.
    bei PhoneSystemUpdater.ProgressUpdater.UnpackZip(String fileName)
    It tells that 3CXEventLog.dll is in use and can’t be written, after that i rolls back all the files….

    August 24, 2015 at 1:09 pm
    • Charalambos Eleftheriou

      @Massimiliano, thanks for the question. Due to the limitation of these in page comments we can’t offer direct support to complex issues that require investigation to solve. If you have a support contact with us, please open ticket using our support portal. If not then you can also post this in our user forums:www.3cx.com/ forums.

      August 25, 2015 at 7:50 pm
  5. Henning Svane

    When will version 14 be relaesed?

    September 7, 2015 at 2:54 am
  6. Jaco Celliers

    Hi

    You state that:

    Just before the release of 3CX Phone System v14, we are releasing Service Pack 2 of v12.5, in order to ensure that all is ready for users to be upgraded to v14 automatically when they decide to do so.

    Does this mean that there will be an update to v14 the same as with the 12.5 Service pack 2, or do we still have to re-install v14?

    September 22, 2015 at 8:50 am