3CX Phone System 7.1 RC1

3CX Phone System v7.1 is nearing release – we have ironed out pretty much all remaining issues and we recommend this build. Here is the change log:
  • Added: Japanese Language files
  • Added: Gateway for the Linksys 3102 gateway with tone sets added for various countries
  • Added: New startup page for the Call Reporter
  • Added: Two additional reports – Call Statistics and Agent Statistics
  • Added: Call Assistant and Call History service to services page
  • Added: Better ring group validation
  • Added: Adjusted validation to allow entry of SKYPE addresses
  • Added: Management console will logout after 10 minutes of inactivity
  • Fixed: Transfers and Attended transfers to extensions on the same PBX or to extensions on the remote PBX through bridges and tunneled connections.
  • Fixed: RTP port leaks in Tunnel Functionality -RTP ports were being left open on the system.
  • Fixed: It is now possible to specify a hostname in the tunnel configuration.
  • Fixed: An exception could be shown when adding a VoIP provider
  • Fixed: Shortcuts in program group when selecting Cassini as the web server
  • Fixed: MyPhone Login Page closes after timeout of 10 minutes
  • Fixed: Myphone Busy timeout bug
  • Fixed: Call Reporter now saves Header and Footer of reports.
  • Fixed: File not found problem in Call Reporter fixed when reports.dsn file is not written.
  • Fixed: Call Reporter now uses Date-Month-Year setting of local machine.
  • Fixed: Default port for fax sending module was not correct. Has now been changed to 5487
  • Fixed: Call History Service is now restarted automatically after license activation
  • Fixed: Bug in Conference Place extension configuration.
  • Fixed: IVR transfer when sip port is not equal to 5060
  • Fixed: Wasted call license when assigning calls to an agent.
  • Fixed: Cache of non existent calls.
  • Fixed: Forwarding rules on extension would conflict with system wide Holiday settings

3CX Assistant

  • Added: Exception for 3CX Assistant in the Windows Firewall.
  • Added: Removed voicemail column
  • Added: Menu bar and about dialog
  • Added: Divert on ringing in notification window.
  • Added: Away and available are colour coded. Away Red, Available Green. Also Added to Menu action Drop Down
  • Added: All extensions can by default seel all other extensions (not details, just number)
  • Added: Voicemail Counter at the top
  • Added: The users group will be shown first in the extension list
  • Fixed: Rights for groups
  • Fixed: Caller ID Shown in Call Assistant

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  1. Mark

    Nice reporter, no history imported, too bad!
    Is there any manual for the new functions or will it come with the final version??
    It’s getting better and better!!!

    Mark

    March 11, 2009 at 6:41 pm
  2. Nice features, but i tried to put 2 calls in one queue with one busy operator and sends me a missatge that transfer call fault. Another thing is that is great the Fixed: Caller ID Shown in Call Assistant, but it is no valid if no name phonebook is associated (it is impossible to remember the callers id)

    March 12, 2009 at 2:04 am
  3. Thanks for the feedback. Paco – we are working on a module that will let you integrate Caller ID with Outlook or Salesforce and popup the contact record. Re queue – please open a support ticket, its very likely to be a license issue, maybe you run out of licenses for example or some other misconfiguration.

    March 12, 2009 at 12:07 pm
  4. JohnCz

    3CX Assistant is a great adjunct application for hardphone users. I’m pretty excited to hear you are working on an Outlook module. A few suggestions for 3CX Assistant…

    – Call Notification UI. Get rid of title bar. Use larger font and icons. I like the font size used for 3CX Assistant “console” header (user’s extension description). Also, the notification dialog seems to be cut off on the right side…I would offset the dialog from the right screen edge.

    – MyPhone Link. Place a link in 3CX Assistant to the MyPhone page. And frankly, with the extension & pin stored in 3CX Assistant it should log you in automatically.

    March 13, 2009 at 5:12 am
  5. Thanks for the feedback John. You mean the title bar at the top of the dialog – yes makes sense actually. We still want to improve interface, we focused on functionality first.

    Myphone link makes sense… Will put this as a request for v8

    March 13, 2009 at 2:10 pm
  6. I will wish this release, i will testing this version but your comments may be that you better very fasted offer features that other can´t it. Congratulations

    March 13, 2009 at 11:22 pm
  7. JohnCz

    Nick, thank you for the follow-up. I appreciate your focus on getting the functionality down. Speaking of v8, I’d like to sneak a few additional suggestions you may want to consider for future release.

    – Outbound Rule Caller ID: A typical usage scenario, configuring a NY (212) outbound rule so that calls to 212 area code reflect our company number in New York City. I’m not saying Extension & VOIP/Port overrides are not useful. We use one VOIP Provider (separate from InBound DIDs) for Metered Outbound Calls. I think the priority level (highest to lowest) should be Extension -> Outbound Rule -> VOIP/Port. If configured at Extension level, it overrides everything else. Next priority would be what is configured in the Outbound Rule, etc.
    – TTL/SSL support for Mail Server.
    – Notify External Number forwarding action (Extension): The idea here is that forwarding to external numbers is imperfect and sometimes leads to business customers being sent to your external/personal phone voicemail. Also the caller id info is not intact. How I see it working…when a call comes in and you have a ‘Notify’ forwarding action configured (ex. after hours) the PBX system informs the caller “Please hold while we locate” “JohnCz” (user’s PID) and puts them on hold (hold music), calls the specified external number and announces “You have a call from ” “0123456789” “Press 1 to take call, press 2 or hangup to send to voicemail”. If you don’t pick up in (10 secs, ring timeout configurable) it goes to voicemail. If your external phone’s voicemail picks up, since it doesn’t press 1 it will also timeout (5 secs, dtmf timeout) out and send the caller to your 3CX voicemail.

    March 14, 2009 at 12:25 am
  8. JohnCz

    one more future release suggestion…
    – No Voice Mail, Send SMS/Email forwarding action (Extension): The idea here is if you get a call that doesn’t result in a call pickup or voice mail message, you can send yourself an sms/email message with the caller id.

    March 14, 2009 at 12:42 am
  9. Hi Nick,

    We are a recent 3CX partner, and we are extremely happy with the product so far. The new 7.1 features look very promising. As a suggestion, I think it would be better if my (our) clients don’t show their 7.0.4744.0 versions as being “out of date” in the management console, urging them to download 7.1.6064.0. If it’s still RC1, and as the support guys say “may hiccup a bit”, not to mention you have to uninstall, then the console would be better suited indicating that they are current on their versions until the product is finally relased. Might clear up some confusion and unnecessary reinstalls that could generate higher support tickets. Just my 2 cents…

    Mark

    March 17, 2009 at 10:29 am
  10. Thanks all for the nice feedback!

    Mark – Yes i agree, this was a mistake on our part and we will avoid this in future

    John – Yes, we are working on this feature, which we internally call ‘Boomerang’ feature. We hope to have it in v8….. I will double check about the priority of caller ID but i agree that should be the way. Extension overrides the port Caller ID but we dont have an outbound rule caller ID at this point….

    Nick

    March 17, 2009 at 1:03 pm
  11. Installation went smoothly. I have my data and phone on two seperate networks so the 3CX assistant wont connect to my phone server. When I use the 3CX VoIP client, I have to connect through the tunnel. Maybe add the tunnel capability to the 3CX Assistant as well?
    I haven’t had a chance to test out the holiday/office hours bug but will this Friday. I’m surprised there hasnt been to much chatter about this issue. Anyway, thanks for the fast response, keep up the good work.
    -Justin

    March 17, 2009 at 10:39 pm
  12. Toby Widdows

    Hi,

    Nice update. love the look of Assistant…but…How do you get it to work with hardphones? Can’t do anything apart from see a call coming in..i might be missing something obvious :)

    And where is TAPI gone…one of the big draws is tapi for CRM, and since installing assistant no tapi driver??

    apart from that..loving it :)

    Toby

    March 17, 2009 at 11:41 pm
  13. JohnCz

    Justin, 3CX Assistant would connect to for us either at first. To resolve this we had add UDP port 5486 to our router and windows firewall exception list. I agree that the tunnel service should be an alternative connectivity option for 3CX Assistant.

    March 18, 2009 at 2:02 am
  14. Toby – The assistant is a companion utility to a phone – i.e you still pick up the phone. If you launch a call it gets setup on your phone. We have a special Outlook and Salesforce.com plug in coming up over the next few weeks that will link into to the Call Assistant

    Justin – yes, we want it to work over the tunnel however we still need to finish that off and test it….

    We’re going as fast as we can :-)

    March 18, 2009 at 12:33 pm
  15. John

    Nick, 1- PLEASE include an exception to the caller id for appliances like the SPA3102 so they will work when there is a comma in the name field. 2- The ability to format the way “email notifications” are sent. I would like the ability to send just the CID number to a numeric pager for some extensions and name and number for other extensions. All the local paging services will accept pages in an email format but only in text no HTML. 7.1 looks and works great (except for the caller id issue – and I know it is not 3cx).

    Thank You, John Carroll

    March 20, 2009 at 7:29 am