Thank You, John Carroll

Justin – yes, we want it to work over the tunnel however we still need to finish that off and test it….

We’re going as fast as we can :-)

Nice update. love the look of Assistant…but…How do you get it to work with hardphones? Can’t do anything apart from see a call coming in..i might be missing something obvious :)

And where is TAPI gone…one of the big draws is tapi for CRM, and since installing assistant no tapi driver??

apart from that..loving it :)

Toby

Mark – Yes i agree, this was a mistake on our part and we will avoid this in future

John – Yes, we are working on this feature, which we internally call ‘Boomerang’ feature. We hope to have it in v8….. I will double check about the priority of caller ID but i agree that should be the way. Extension overrides the port Caller ID but we dont have an outbound rule caller ID at this point….

Nick

We are a recent 3CX partner, and we are extremely happy with the product so far. The new 7.1 features look very promising. As a suggestion, I think it would be better if my (our) clients don’t show their 7.0.4744.0 versions as being “out of date” in the management console, urging them to download 7.1.6064.0. If it’s still RC1, and as the support guys say “may hiccup a bit”, not to mention you have to uninstall, then the console would be better suited indicating that they are current on their versions until the product is finally relased. Might clear up some confusion and unnecessary reinstalls that could generate higher support tickets. Just my 2 cents…

Mark

- Outbound Rule Caller ID: A typical usage scenario, configuring a NY (212) outbound rule so that calls to 212 area code reflect our company number in New York City. I’m not saying Extension & VOIP/Port overrides are not useful. We use one VOIP Provider (separate from InBound DIDs) for Metered Outbound Calls. I think the priority level (highest to lowest) should be Extension -> Outbound Rule -> VOIP/Port. If configured at Extension level, it overrides everything else. Next priority would be what is configured in the Outbound Rule, etc.
- TTL/SSL support for Mail Server.
- Notify External Number forwarding action (Extension): The idea here is that forwarding to external numbers is imperfect and sometimes leads to business customers being sent to your external/personal phone voicemail. Also the caller id info is not intact. How I see it working…when a call comes in and you have a ‘Notify’ forwarding action configured (ex. after hours) the PBX system informs the caller “Please hold while we locate” “JohnCz” (user’s PID) and puts them on hold (hold music), calls the specified external number and announces “You have a call from ” “0123456789″ “Press 1 to take call, press 2 or hangup to send to voicemail”. If you don’t pick up in (10 secs, ring timeout configurable) it goes to voicemail. If your external phone’s voicemail picks up, since it doesn’t press 1 it will also timeout (5 secs, dtmf timeout) out and send the caller to your 3CX voicemail.

Myphone link makes sense… Will put this as a request for v8

- Call Notification UI. Get rid of title bar. Use larger font and icons. I like the font size used for 3CX Assistant “console” header (user’s extension description). Also, the notification dialog seems to be cut off on the right side…I would offset the dialog from the right screen edge.

- MyPhone Link. Place a link in 3CX Assistant to the MyPhone page. And frankly, with the extension & pin stored in 3CX Assistant it should log you in automatically.

Mark