3CX Phone System v10 BETA 2

3CX Version 10 Beta 2 Release - MyPhoneWe have a new build of 3CX Phone System V10 – Beta 2! This build fixes many issues and also adds some features that were missing in BETA 1, most notably Microsoft Outlook integration, Hotkey dialing and the ability to install 3CX MyPhone locally. For a list of new features in 3CX Phone System v10, check out the original beta post.

Features Added

  • Desktop components installation for 3CX MyPhone. This adds Microsoft Outlook integration, Hotkey dialing and more
  • Whisper and Listen in (Call Center Edition features)
  • Added Plug and Play support for Grandstream GXP 1450, GXP 2110, GXP 2120 and GXP2100 IP phones
  • With the latest firmware Grandstream GXP 1450, GXP 2110, GXP 2120 and GXP2100 IP phones are now preferred phones!
  • Added personalized Outbound Rules with different prefixes and priorities for calls triggered from 3CX MyPhone and configurable per extension
  • Ability to hide forwarding rules tab in 3CX MyPhone per Extension
  • Ability to hide Extension details tab per Extension
  • Queue statistics agent log in and log out time is now displayed
  • Phone book sorting by first name
  • Queue statistics are blocked if you do not have the Call Center module
  • Personal and company phonebook
  • Show Message Waiting icon when there is voice mail
  • Start 3CX MyPhone automatically when windows starts
  • No answer time is 20 seconds by default as opposed to 60
  • Disabled remote extensions from registering to the lan by default
  • Ability to specify a prefix for the Call back feature

Bugs Fixed

  • Intercom, Listen in or whisper actions could cause no audio.
  • Listen and whisper actions could be greyed out under certain conditions
  • When calling some external numbers, recording would not work when triggered via MyPhone
  • Broken CID in Myphone when divert is made
  • Bug in install locally with notification update message garbled
  • Bug in conference display when a conference is created in the system manually – it remains a stuck call to 700
  • Display of a parked call – Call would show with *0 “
  • Bug in barged in calls updating in MyPhone – A barged in call steals the update and when it disconnects it appears barged in.
  • Sometimes calls switch source and destination in MyPhone
  • Bug in time format 12/24 hours
  • Rebound feature would result in no audio
  • Outbound rules in MyPhone would not work reliably
  • Phonebook matching
  • Queue stability has been improved
  • Fix in import extensions function and forwarding rules

Known Issues

  • Bug in remember me option caused by corrupted cache – browser mode might not remember credentials. In these cases, clear the browser or silverlight cache
  • Chat blocking section might not block all extensions
  • Disable Chat sound notification will not disable sound completely – outgoing chats still have sound. Sound file needs improvement
  • Bring to front will only work if steal focus is ALSO enabled. Otherwise it will not always work reliably
  • Register application to start up with windows automatically – does not always work
  • If Outlook 2010 is installed in 32 bit mode on 64 bit operating systems, the outlook popup contact records will not work. For this to work Outlook bit version must be equal to architecture
  • Hotkey may not always be detected
  • Downloading of 3CXMyPhoneDesktopComponents.exe might need to be copied to the desktop and run from there. Limited users without UAC need to use “Run As Administrator”. It is important that all 3CXMyPhone browsers and local applications are closed before.


The provisioning port has changed to port 5000. This means that you must change the provisioning links for the phones to “http://IPADDRESSSERVER:5000/provisioning”. You can do this via DHCP option 66 or by configuring the phones from their web interface. See the configuration guides for more information. Reboot the phones after you have made this change.


Please post any questions about the beta to the 3CX Phone System V10 beta forum here.

Use this Beta V10 Demo Key to activate enterprise features: LFMD-4QDR-7OHP-ZZO2

We look forward to your feedback!

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  1. Igor Snezhko


    What is •Phone book sorting by first name?

    Actually, currently it sorted by First Name aleady.

    But we need an opposite sorting by Last Name! Very need!

    April 14, 2011 at 4:19 am
  2. Brian Dunn

    I’m looking at the new MyPhone replacement for the 3CX Assistant and am hoping the issue of sorting alphabetically by first name has been resolved. It makes no sense to sort alphabetically by first name – it should be by last name. We have over 100 extensions that our receptionist is monitoring.

    April 15, 2011 at 3:15 am
  3. “Ability to hide forwarding rules tab in 3CX MyPhone per Extension
    Ability to hide Extension details tab per Extension”

    Good job on these features, it was required for us before we would upgrade our live 3CX to v10.

    Looking forward to the RC and/or final version of v10!

    April 15, 2011 at 4:28 am
  4. Lasse Larsson

    It doesn’t seem to install on Windows XP 32bit. When I try to install the software it only tells me that it is not a valid Win32 program. Does this version need to run on a Windows 64 bit version?

    April 15, 2011 at 9:39 pm
  5. Sorting ok. First name, Last name and no sorting which will default by extension number.

    April 16, 2011 at 1:45 am
  6. Bruce Kreeger

    A full day of testing and so far everything that should be working is working.

    I found that the call duration timer in embeded voice mail play back shows incorrect length of call.

    April 16, 2011 at 5:33 am
  7. @ Larsson – It definitely should install on Windows XP 32. Minimum requirement is Service pack 3. That error message sometimes comes up when there was a checksum problem in your actual exe download. Can you try on another machine and also try and download the file again?

    At which point do you see this message? At the begin stage or during the installation?

    @Brian / @Igor
    Open Myphone / preferences / You should find checkbox – Sorting by name.
    When you check that checkbox, it should expand and a menu with 2 radio buttons will come up. Sorting by first name and sorting by last name. Then the extensions will be sorted according to your preference.

    April 16, 2011 at 3:11 pm
  8. Clark

    In order to upgrade , do I just install the new version? How do I make sure I don’t have to reinput all my settings, calling history and so forth?
    Thanks for advice on this.

    April 17, 2011 at 9:06 am
  9. @Clark – Since this is a major version upgrade and you are moving from V9 to V10, first you have to take a backup of your V9, and uninstall V9. Then download and install V10 and restore the backup using the 3CX Wizard. Once the Final Version 10 is released, this step will not be needed anymore because we will start updating Version 10 with online service packs.

    April 18, 2011 at 2:04 am
  10. giboshi

    Any projection RC date for version of 10? Or should I just start with V9 and not wait.

    April 22, 2011 at 5:01 am
  11. Brian Dunn

    In MyPhone I see a check box to sort by names, but no expansion to select sort by last name or first name. Also it’s only displaying extension as one column. The 3CX Assistant displayed in multiple columns. We have 100 extensions that our receptionist needs to monitor visually on one screen. We need multiple columns back.

    April 22, 2011 at 10:17 pm
  12. Rob

    From a Grandstream 2120 phone, and using a skype connect account. I can call some numbers in cetain area codes, but not all. Like my cell number. From the Grandstream it continues to ring no answer, but my cell phone rings a 1/2 ring and then shows a missed call. Any ideas. This is the first time caller.

    April 28, 2011 at 10:26 am
  13. You should make a capture with wireshark and see what is happening. The fact that you can call some numbers and not others, gives an indication that there is a routing problem where some numbers can be reached and others can be reached too (noticed by the half ring) but with a delay. We will need to investigate this with wireshark. Try with 3CX Phone for windows to rule out the grandstream phone and make the same call again but I doubt it is a phone problem otherwise all calls will fail. Then make another test connecting 3CX Phone with skype connect DIRECTLY to rule out the pbx. If you have the same problem then i suggest you to contact skype for more insight on to what might be happening. If not, support request and we will look into it.

    Also it would be better to post under the RC blog post because this is the latest version available for V10.

    April 28, 2011 at 3:35 pm