3CX Phone System v10 Service Pack 1

3CX Phone System Update3CX is pleased to announce Service Pack 1 for 3CX Phone System Version 10. This service pack fixes several issues and also adds some new features that were missing in previous builds of V10. To download this update, simply login to the 3CX Windows Management Console, where you’ll find the service pack under the 3CX Phone System Updates node.

New Features, Improvements and Bug Fixes

  • Added: Columns in 3CX MyPhone making use of all the space available on screen
  • Added: Authentication details in the 3CX Welcome Email
  • Added: Increased tool-tip time out issue – Tool-tip will be triggered when hovered over. The description will be removed when the mouse ceases to hover over it
  • Added: Stripping of non-numeric characters when dialing out from 3CX MyPhone
  • Added: When Extension Group has no members, it will not be shown in 3CX MyPhone
  • Added: Increased active calls section to show more active calls
  • Added: Enabled pickup of calls from 3CX MyPhone on an IVR call
  • Added: Implemented workaround to bypass Silverlight crash when Outlook and 3CX MyPhone start simultaneously on Windows start-up
  • Improved: Queue Manager and handling of calls
  • Improved: Numerous fixes in Queue tab in 3CX MyPhone, showing queue agent status in both the Call Center Module and non Call Center Module licensing
  • Fixed: Extension import using CSV
  • Fixed: Stuck calls caused by bug in Drag and Drop operations
  • Fixed: Grandstream template updates to enable LCD language changes in Polish, Russian and more
  • Fixed: Provisioning IP address is updated in case server IP address changes
  • Fixed: Updating and changing of profiles
  • Fixed: Update of control operations in 3CX MyPhone
  • Fixed: Transfer and divert to shared parking places (SP)
  • Fixed: Bug in Log in and Log out of Queue
  • Fixed: Queue statistics issue in abandoned calls
  • Fixed: Exception and crash in Call History tab (3CX MyPhone)
  • Fixed: Making calls or outgoing calls from Outlook now make a single request. Requires Desktop Components update
  • Fixed: Validation checks when user selects specific office hours
  • Fixed: Exception and improved creation/delete of company phonebook entries
  • Fixed: Bug in caller ID reformatting for incoming caller ID with + sign
  • Fixed: Fixed multiple outgoing calls in queues
  • Fixed: Numerous issues in Forwarding Rules and contacting of external numbers from Ring Groups and Queues
  • Fixed: Bug in Ring Groups breaking flow when extension is configured to not make outbound calls
  • Fixed: Transfer issue when transferring to voicemail from IVR
  • Fixed: Longest Waiting Queue Strategy not targeting longest waiting agent after some time of operation (Call Center Module)
  • Fixed: Bug in Call Back ringing in the Queue and disconnecting (Call Center Module)
  • Fixed: Bug in Hunt by Three’s Strategy not targeting correct extensions
  • Fixed: TERMINAL SERVICES ONLY: 3CX Desktop components TAPI will not be installed

Known Issues

  • Terminal services – On some installations, the users are manually required to double-click on the 3CXOutlookWizard.exe application to register the Outlook Plugin per user. We are working to make this happen automatically in the near future. 3CXOutlookWizard.exe is located in Program Data/3CXMyPhone/ Client/Addin
  • When 3CX MyPhone is updated, a clear of cache is sometimes required.

Important Notice

Updating 3CX MyPhone is simple. After the administrator has updated 3CX Phone System 10 from the winforms management console, users can click on the 3CX MyPhone shortcut on their desktop. A message will inform the user that 3CX MyPhone has been updated. Simply restart the application.

3CX Desktop Components has been also updated. Click to watch the Installing Desktop Components video tutorial on the 3CX YouTube Channel.


Please post any questions about this release to the 3CX Phone System V10 forum.

Use this V10 Demo Key to activate enterprise features: LFMD-4QDR-7OHP-ZZO2

We look forward to your feedback!

Liked this article?

Get notified of new articles
or share
You might also be interested in:
  1. Nice Update! Now it is ready for our customers.

    June 4, 2011 at 4:14 am
  2. BJ

    Still can’t configure outlook integration running outlook 2010 32 bit on windows 7 64 bit.

    Have uninstalled all 3cx components, then reinstalled latest version of desktop components after installing SP 1.1 on server.

    June 6, 2011 at 6:35 am
  3. JK

    Is the Caller ID name from the company phonebook supposed to show up in myphone now, instead of just the number. Mine doesnt and I was hoping this SP would fix the issue.

    1) I have callerid and phonebook matching checked in the admin portal, and configured to min lenght of 6 digits.
    1) I entered my cell phone number into the company addressbook.
    2) I have myphone version 10 w/ desktop components version 10.0.19391.1761 installed
    3) I call from my cell phone, and the name shows up on my phone as its typed into the company phonebook, but it doesnt show on myphone

    Is there anything else I need to do?


    June 6, 2011 at 10:17 am
  4. JK

    Sorry, I copied that text from friday. My Desktop Componenets are up to date version 10.0.19547.1805



    June 6, 2011 at 10:20 am
  5. Bruce Kreeger

    Excellent job Nicky. When can we get the time stamp back on MyPhone?

    June 6, 2011 at 8:44 am
  6. Steve

    Hi can’t update the service pack from the node. I can’t check and download from the management page. Do we need to add the Enterprise key in order to have it working?



    June 8, 2011 at 3:50 pm
  7. joan

    when will be available for synchronization with Dynamics CRM?

    June 8, 2011 at 9:01 pm
  8. Karlo

    Is there a chance that you publish 3CXMyPhoneDesktopComponents as MSI so it can be distributed via Group Policy. Normal user accounts don’t have admin rights and installing updates like the one after SP1 is very slow.

    June 13, 2011 at 9:16 pm
    • @HI Karlo – we are looking into this feature… thanks for your feedback

      June 13, 2011 at 10:48 pm
  9. Nicky

    @Joan – CRM Dynamics is coming soon. Announcements will be made via the blog.

    @Steve – All calid keys are entitled to service packs. You are probably using a browser via web to update the service pack. Updates are disabled via web. You have to login using the Winforms Management console

    @JK – Caller ID name replacements is coming soon. No it is not designed to show at the moment in MyPhone. All you need to do is wait for an update that will contain this feature. When this feature will be implemented, it will be published in the change log.

    June 14, 2011 at 2:03 pm
  10. Karlo

    @Nick – One more thing, IP blacklist exist but IP whitelist doesn’t. In case when you have SIP users behind NAT and one of them uses wrong authentication couple of times NAT IP is blacklisted. Because of that all users from same NAT IP can’t make calls or register. Since this IP is usually static I don’t se a problem configuring whitelist that way. This is part of anti hacking options.

    June 15, 2011 at 8:01 pm
  11. @Karlo – Re whitelist good point – post in ideas.3cx.com or search whether it is already present and vote for it.
    To relax the blocking for the time being, increase the number of failed authentication requests from 25 to 200 or 300 for example. Like this you have 300 chances before the whole NAT public network is blocked. This will give you more time to fix the problem and correct it. An Unlawful device that wants to damage or brute force the passwords on a 3CX, will send much more than 300 requests. Also it is technically impossible to crack a 7 character password in 300 requests. You need much much more so 300 or 500 is a good amount to accept failed authentication requests

    June 15, 2011 at 8:55 pm
  12. Rhett Cawood

    Hi There – you say above…

    3CX is pleased to announce Service Pack 1 for 3CX Phone System Version 10. This service pack fixes several issues and also adds some new features that were missing in previous builds of V10. To download this update, simply login to the 3CX Windows Management Console, where you’ll find the service pack under the 3CX Phone System Updates node.

    However The 3CX Ver 10.0 Update System does not allow you to check the update to download and run the service pack update. Did anyone come up with an answer to this??

    Regards Rhett

    June 27, 2011 at 4:50 pm
  13. Vincent Chu

    have tried to upgrade via 3CX Phone System Updates – but it is not able to select the tick box for download. Have tried on IE8, IE9, FF and Chrome. Local and remote all not working.

    any idea please? thanks

    June 28, 2011 at 6:41 pm
  14. tony

    can’t update version 10.1.1 from the node. I can’t check and download from the management page.
    all other updates are working by the node, except this one.
    I try to explorer, firefox and chrome browser, but the problem is the same.

    June 28, 2011 at 6:53 pm
  15. Nicky


    You need to login to the 3CX Windows Management Console, where you’ll find the service pack under the 3CX Phone System Updates node. The WINFORMS management console not through the browser. Local Machine, Start, All programs, 3CX Phone System, Windows Management Console

    June 29, 2011 at 1:09 pm
  16. Steve

    You are right Nicky. Update was working fine thru Windows Management Console! Thank you!

    June 30, 2011 at 3:21 pm
  17. dave

    After applying the SP1 update on a 2008 win server SP2 64bit install only the IIS web server, the 3CX configuration service and the 3CX database server will start. All other 3CX services refuse to start. I have tried uninstalling and reinstalling v10 with backup configuration applied and everything is fine until I execute the SP v1.1 update and every time most of the services refuse to start! Server logs show that upon trying to start any of the other services gives an error that the service did not respond to the start of control request in a timely fashion.

    July 1, 2011 at 10:06 pm
    • @Dave – The services will only refuse to start if the machine does not have an IP. No other customers have any reported problems with SP1. Check the windows server logs and contact our support dept if problem persists.

      July 5, 2011 at 2:32 pm
  18. Vincent Chu

    cheers Nicky – done it and it works.

    July 1, 2011 at 10:11 pm