3CX Phone System 10 Service Pack 2

3CX Phone System 10 Service Pack 23CX is pleased to announce Service Pack 2 for 3CX Phone System 10 build 20401. This service pack fixes several issues and also adds new features. To download this update, simply login to the 3CX Windows Management Console from Start, All Programs, 3CX Phone System, Windows Management Console and navigate to the 3CX Phone System Updates node.

Major improvements have been made to the Chat feature and the Call Centre Module. The Call Centre Module now has individual queue login as well as a completely new set of reports. The Chat feature has been improved with new chat notification, chat history, chat time stamping and more.

New Features, Improvements and Bug Fixes


New: Individual Log in and Log out of Queues (Call Center Module)
New: 20 new Call Center Reports including 3 reports with Graphs (Call Center Module)
New: Caller ID, Caller name and Phonebook resolution in MyPhone
New: Ability to minimize MyPhone to system tray
New: Timestamps in chat messages in 3CX MyPhone
New: Better detection that a new version of 3CX Desktop Components is available: When a new update of 3CX Desktop components is available, an icon will blink on the top right corner of 3CX MyPhone
New: Ability to delete missed calls from MyPhone Call History Tab
New: Chat messages sent to a user who is offline will be received upon the users next successful login
New: Instant Message to multiple extensions – Select Multiple Extensions, right click and click on “Instant Message”
New: Sangoma Templates for Netborder Express Version 4.1.4
New: Instant Message to Queue. Click on the queues tab and right click “Instant Message” This will send a message to all available members in that queue
New: Add Phonebook entry from Call History Tab. When you have a missed call which was unmatched, you can easily add this entry to your phonebook
New: Chat history – you can show chat history and delete it
New: Pickup is available in Queue calls. When a queue call comes in and members are ringing, any other phone can dial *20*[ringing phone extension]
New: Email notification when a lost call occurs in the queue
New: Implemented better Caller ID Functionality in Queue calls. Now you will see the Queue name followed by the DID/DDI name followed by the Caller ID/phonebook replaced caller id (if present in the phonebook). This will give the full call details of where the incoming call originated
New: Dial Skype numbers from 3CX MyPhone by adding “skype:” followed by the Skype ID you want to call

Added: Polish translation file in MyPhone
Added: Dutch translation file in MyPhone
Added: French translation file in MyPhone

Improved: Queue statistics information
Improved: Improved phonebook and dial search boxes putting the best match at the top of the list
Improved: Numerous improvements in detection of missed calls and notifications in MyPhone
Improved: When a new Chat message arrives, the 3CX MyPhone icon in the taskbar will blink
Improved: Active directory LDAP import randomizing pin and password and adding mobile number field

Fixed: Status column in MyPhone shows number of calls waiting in queue/number of calls connected to a queue member
Fixed: Bug in Tapi crashing when MyPhone is loading
Fixed: Bug in 3CX Outlook plugin caused by non US cultures
Fixed: Crash in Silverlight when Outlook and MyPhone are launched simultaneously on startup
Fixed: Phonebook Validation; Numbers with –  or () cannot be saved
Fixed: Phonebook entries starting with ‘+’ are now matched
Fixed: Phone book entries match not only start of numbers but also check for a match inside the number string
Fixed: Phone book entries can be added with same name and surname if required but must contain different numbers
Fixed: MyPhone Application is set to automatically start with Windows by default
Fixed: Credentials saved in login screen when remember me is enabled
Fixed: Fix in Outbound Rules when transfer is made from MyPhone to an external number passing through an outbound rule that has a Group+Range of extensions.
Fixed: When dialing options are set to use 3CX Phone for Windows 6 and Use Intercom, the call is now made in intercom mode correctly.
Fixed: Caller name and destination of remote PBX is correct on incoming calls Via 3CX Connected bridges or Tunnels in MyPhone. This will be seen as follows: ID of Bridge + [ First Name + Last Name] of the user calling.
Fixed: Incoming ring group calls in Ring all strategy show the ring group name instead of the last member phone
Fixed: Outbound calls showing in MyPhone when calls are made via Make call
Fixed: Caller name and number are split in MyPhone Call History Section
Fixed: Blocking a range of extensions from chatting with you is now working. (- , and ; are accepted.)
Fixed: %callid% from Queue calls shows the correct actual caller ID number not the queue extension number
Fixed: Incoming calls from DID -> Ring groups or DID –> Queues, now display [DID]+[QUEUE/RG NAME]+CID in MyPhone. In ringing stage the call status will show the name of the queue and its extension number. When an agent has answered the call status will change to show the extension number + the name of the extension currently servicing the call.
Fixed: Stuck calls in MyPhone after windows recovers from sleep mode. (Still some issues on hibernate)
Fixed: Bug in blacklist of specific IP Addresses in XP and 2003 operating systems
Fixed: Fix in webserver to control memory usage when a generate support information is performed
Fixed: Delete Plug and Play broadcasts after successful registration to avoid old broadcasts on the system
Fixed: Fix in Backup and restore procedure caused by an old bug in the system related to the Default Tenant. This caused the blacklist of phonebook and billing entries to stop working
Fixed: Ability to remove Music on hold Files with a delete button option
Fixed: 1 way audio issue for calls originating from a remote 3CX PBX (bridge/tunnel) target an extension, (on busy) had a forwarding to a ring all group. When Ring group members answered the call, there used to be 1 way audio
Fixed: Direct SiP Calls reporting unregistered


Known Issues

  • On Server 2003 operating systems, a user might click on the icon to update Desktop Components and will notice that windows explorer will not come up showing the contents of the “My Documents” folder. This is because of a security incompatibility in Silverlight OOB and Server 2003. In this case click on “MyDocuments” folder and trigger the 3CX Desktop Components installation manually.
  • Call Logs and Extension Statistics in the Call Reporter might take a long time to generate reports on big installations. With 3 million records in the database call history tables, on a 600 Extension PBX, it will take around 45 minutes to 1 hour depending on the processing power of the machine. In this case it is recommended that the report is triggered at night.
  • Terminal services – On some installations, the users are manually required to double-click on the 3CXOutlookWizard.exe application to register the Outlook Plugin per user. We are working to make this happen automatically in the near future. 3CXOutlookWizard.exe is located in Program Data/3CXMyPhone/ Client/Addin
  • When 3CX MyPhone is updated, a clear of cache is sometimes required.

Important Notice

Updating 3CX MyPhone is simple. After the administrator has updated 3CX Phone System 10 from the winforms management console, users can click on the 3CX MyPhone shortcut on their desktop. A message will inform the user that 3CX MyPhone has been updated. Simply restart the application. 3CXMyPhone will be automatically updated.

After logging into 3CX MyPhone, a flashing icon will be displayed on the top right corner. This shows that an update of 3CX Desktop Components is available. Click on this icon and install. Click to watch the Installing Desktop Components video tutorial on the 3CX YouTube Channel.


Please post any questions about this release to the 3CX Phone System V10 forum.

Use this 3CX Phone System 10 Demo Key to activate enterprise features: LFMD-4QDR-7OHP-ZZO2

We look forward to your feedback!

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  1. Hi, many thanks, all works ok, now see the caller name in myphone, which is a good feature.

    would be good if you could enable the connections TABS like on 3CX Assistant, to connect to other 3CX PBXs

    July 23, 2011 at 2:49 pm
  2. Terrific job. The performance of MyPhone is much imrpoved and the Call center features work very well. The enhancements on the chat component are a great step in bringing 3CX ahead of the other converged communications platforms. It is a pleasure to see that 3CX is constantly taking steps to be >>far<< ahead of all competitors, better is not good enough.
    Now, if we can getr a mini-myphone for the android platform it would be amazing (just for status change and monitoring extensions)…. ;-)

    July 23, 2011 at 8:20 pm
  3. Bruce Kreeger

    Great job as usual 3CX team! Thank you for SP2. I agree with Dave, the tabs were great and we do miss them. Also, any chance of a greater sound level for notifications?

    July 23, 2011 at 11:07 pm
  4. I need to test this product for calling purpose, kindly let me know how to use it and how to get a correct support number.

    July 24, 2011 at 11:00 pm
  5. Igor Snezhko

    Thanks! A am waiting for chat improves for years! Very well, especially send message one – to many!

    Now, consider to add file transfer, preset (saved) conference groups, and, yes!, mobile edition!

    July 25, 2011 at 9:39 pm
  6. Igor Snezhko


    New: Implemented better Caller ID Functionality in Queue calls. Now you will see the Queue name followed by the DID/DDI name followed by the Caller ID/phonebook replaced caller id (if present in the phonebook). This will give the full call details of where the incoming call originated


    Fixed: Incoming calls from DID -> Ring groups or DID –> Queues, now display [DID]+[QUEUE/RG NAME]+CID in MyPhone.

    So what is a first, Queue or DID?

    July 26, 2011 at 6:09 am
  7. Graham Hudspeth

    We are using the free version (we only have 3 lines) and the upgrade is showing a status of “out of date” – can this update be applied to this version ?

    July 26, 2011 at 4:13 pm
  8. Great job guys! I love the changes to MyPhone in SP2. I am excited that MyPhone now show manually dialed numbers as well as MakeCalls from Outlook and and from Cut & Paste or F11 key.

    July 27, 2011 at 7:41 am
  9. Koen Zomers

    Good stuff! I was wondering how to utilize the new minimize to system tray option in 3CX MyPhone. I can’t find the option anywhere.

    July 30, 2011 at 5:11 pm
  10. Minimize to system tray works when the latest 3CX desktop components is installed. Pressing _ or X will minimize the myphone to the taskbar and system tray.

    August 1, 2011 at 1:33 pm
  11. Peter Gnezdin

    With every update I’m waiting for http: //3cx.ideascale.com/a/dtd/Ability-to-Sort-Extensions-in-Phonebook-and-Assistant-by-LAST-NAME./71521-9854 to be solved. Change of sort order during XML generation procedure needs 10 seconds of development. But I’m unlucky again :(

    August 3, 2011 at 4:12 am
  12. Great improvements guys. All our sales and support teams are either remote teleworkers or are mobile a lot. Our sales, billing and support queues work great with remote or local IP phones, but we really need a few features to be able to work remotely.

    1 – Queue pickup announcements to tell us what queue we are answering on mobile phones (remote IP phones show it on the screen).
    2 – Press 1 to accept for queues. We thought it was awesome when you added the ring mobile simultaneously, but if anybody’s mobile voicemail answers, queue callers get dumped there without this feature.

    Do we know when we might get some features like this? Thank you.

    August 6, 2011 at 1:02 am
  13. James

    Just wondering when the wall board features will be made available as they didn’t make this release.

    Is there an ETA as its a feature we would really like to be implemented.

    August 11, 2011 at 11:41 pm
  14. Koen Zomers

    nb, thanks for your reply. On the Settings -> Preferences tab it showing me that the Desktop Components are up to date (version 10.0.20401.1947). However, clicking the minimize icon at the top right of pressing X on my keyboard while having the 3CX MyPhone window have the focus still does not minimize it to the tray. Any clues?

    August 13, 2011 at 2:03 pm