3CX Phone System 10 Service Pack 5

3CX Phone System 10 Service Pack 53CX is pleased to announce a new release of 3CX Phone System 10, build 22686. Service Pack 5 fixes numerous 3CX Wallboard issues and also adds a new and important caller ID feature. To download this update, simply login to the 3CX Windows Management Console from Start, All Programs, 3CX Phone System, Windows Management Console and navigate to the 3CX Phone System Updates node.

New Features, Improvements and Bug Fixes

IMPORTANT NOTE: If you do not use Microsoft Outlook integration you do not need to update 3CX Desktop Components.

New: The ability to hide caller ID information for external calls in 3CX MyPhone (Incoming and Outgoing). Calls made or received from these extensions will show ‘Private Number’ on other users’ 3CX MyPhone. To enable this feature, click on Extensions, Edit extensions, Options, and enable the option “Hide CID Information in 3CX MyPhone”

Fixed: 3CX Wallboard – Abandoned call statistics now show total abandoned/failed queue calls.
Fixed: 3CX Wallboard – Callback calls were not added to total calls. Failed callbacks were not adding up properly.
Fixed: 3CX Wallboard – Windows firewall exception for Abyss installations was not implemented (port 4516 TCP) – requires full installation. (You can do this manually from Control Panel/Windows Firewall/Allowed programs/Add port 4516 TCP.
Fixed: Statistics were not being displayed in 3CX Wallboard.
Fixed: Call Reporter – Call records for the Russian timezone are now displayed correctly
Fixed: Issue in 3CX Updater not able to update because of zlib1.dll
Fixed: Validation in Dial Codes page – Dial Codes cannot contain the # sign. Only * and numbers are allowed. Dial codes have to be unique.
Fixed: Desktop components installation clean-up of My Documents folder on un-installation.
Fixed: 3CX MyPhone – Sometimes agents in queues were being displayed with incorrect logged in or logged out status.
Fixed: Answered calls in 3CX MyPhone Queues Tab were not counted correctly for certain calls.
Fixed: Missed, dialed and received calls in the 3CX MyPhone Call History tab were displayed with incorrect time details.
Fixed: Bug in Caller ID for external calls via VoIP Provider/PSTN Gateways that forward to an internal extension with ‘Ring My Mobile Simultaneously’.
Fixed: Variables in outbound parameters for $OutboundCallerID and $OriginatorCallerID are now respected in ‘Ring my Mobile’ calls and ‘Rebound’ calls
Fixed:  Select a multiple number of extensions and apply BLF key configurations to all selected extensions. Respective provisioning files are now updated.

Improved: Cisco SPA phone provisioning template – Set “Referrer Bye Delay” = 0. After a failed blind transfer, the first 4 seconds of audio were missing and after a successful blind transfer, the transferrer remained connected for 4 seconds.

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  1. garyp

    I don’t find “Referrer Bye Delay” = 0 in the Cisco template? Does it need to be added manually?

    December 8, 2011 at 1:10 am
  2. Josh

    Awesome feature for blocking the CID in myphone! This was holding us back from using Myphone. Thanks!!

    December 8, 2011 at 1:47 am
  3. Bruce G. Kreeger

    We have deployed the SP on our internal PBX. So far we have had no issues and expect none. Kepp up the great work 3CX team!

    December 8, 2011 at 12:56 am
  4. Eric Gould

    same here… installed the service pack and all is well. impressed with the frequency of updates thus far

    December 8, 2011 at 5:48 am
  5. Any plans for a hosted version of the 3CX system (as a monthly service), or is it something that needs to be deployed on-site?

    December 8, 2011 at 5:18 am
  6. @garyp – It is in the cisco template. You do not need to add anything. We are putting it in the cisco template and changing the value for you from 4 to 0. All you need to do is reprovision your phone and ensure that the cisco phone is on the latest firmware.

    December 8, 2011 at 8:21 pm
  7. jro

    Any way to make the 3cx backup utility backup provisioning settings? IE when you restore from backups the extensions lose provisioning template settings like custom codec order and BLF.

    December 8, 2011 at 9:28 pm
  8. @jro- yes the backup and restore utility does backup provisioning settings and restores them for you, we even go a step further and tell the PBX to recreate the provisioning files on restore in case of IP changes in the PBX.

    December 9, 2011 at 4:28 pm
  9. @Marc: On site. I’m not sure if you are requesting some special features for hosted systems, but AFAIK, hosting 3CX is not a big deal.

    December 14, 2011 at 5:14 pm
  10. Hussain Albloshi

    hi can i use avaya ip phone wath 3cx ?
    I have avaya ip phones model no 1616 and 1608

    December 15, 2011 at 7:53 am
  11. @Hussain – if Avaya phones use SIP Standard, then they will work. However these phones are unsupported and if you have problems you are on your own. Decision is in your hands

    December 15, 2011 at 5:11 pm
  12. REINER



    December 20, 2011 at 7:36 pm
  13. jro

    @nate – was this added in a recent service pack? I did a restore on either sp2 or sp3 and none of the templates/provisioning data was restored (re-obtain every extension’s MAC address and model etc).

    December 24, 2011 at 2:21 am
  14. Willy

    I can’t download sp5 by the update does someone have any tips?.

    January 5, 2012 at 2:28 am
  15. @jro – it has been like this for at least a year. Have you tried a backup and restore recently?

    @Willy – How are you trying to update to SP5? you have to use the winforms management console and not the web based management console to apply service packs.

    January 5, 2012 at 2:37 pm